Cell C deactived my sim card

[Drained customer]

Please note that my details and the number in question are all in the emails I sent during the previous two weeks to [email protected]. Also you can use the references I provided, they have all my information and the grief I’m going through of not receiving OTPs.

 

[Cell_C]

Dear Drained Customer,

Please confirm the email address you used to forward the requested information. This will help us locate the email, retrieve the details, and assist you further.

Kind regards,
Cell C | GM
Ranked #2 Best Network Operator

 

[Drained customer]

Dear Drained Customer,

Please confirm the email address you used to forward the requested information. This will help us locate the email, retrieve the details, and assist you further.

Kind regards,
Cell C | GM
Ranked #2 Best Network Operator

Email sent

 

[Drained customer]

Email sent

I have done literally everything I was advised to do by CellC. Today, 1 month later, with my number still deactivated without my consent, I have come to a realisation that CellC does not have the technical skills to deal with such issues. As drained as I am doing the SIM swaps (twice this month) and what I have been through with notifying all the service providers that still insist on authenticating me using my deactivated number, I concluded that CellC does not have the necessary technical expertise.

 

[Cell_C]

Dear Drained Customer,

We’re truly sorry for the ongoing frustration and inconvenience you’ve experienced. This is definitely not the level of service we aim to provide.

To assist you further and ensure the matter is addressed urgently, please confirm the email address you used to forward the requested information or share the Cell C number in question. We’ll take a look at this for immediate review.

Kind regards,
Cell C | TM
Ranked #2 Best Network Operator