Cell C is lying about MTRs: Vodacom, MTN

[[)roi(]]

What would you want us to do that we've not already done within the constriants of the current systems?

It's difficult to believe any of this; especially when VC clearly makes financial gains off the back of system constraints. Naturally if the benefit passed to the customer and/or excessive OOB pricing didn't exist; the complaints would be far less.

Ps. ITO OOB affecting only a "small group"; Remember Telkom used a similar argument around their ridiculously low ADSL caps i.e. Majority of users don't need more than X -- where because of the pain / cost, users adopted patterns to avoid hitting the caps too early. The same principle applies for VC's OOB crap.

Given the choice most customers would prefer a simpler and pain free solution, which apparently VC's engineers are apparently unable to provide. As you know I don't believe this; I think it's behavior is underpinned by a marketing choice.

Btw when are you going to tell us how to turn off OOB permanently? ...and will you ever respond to my question of whether the R499 20Gb data promotion was profitable or a loss?

 

[OGroteKoning]

No, does not need to. I explained that the strucure that's in place today is a function of the underlying systems. And gave you ways to make it work for you. As we update the systems, the products will align better across payment types.

I'm pretty sure you do not have to pay for CLL. I think you're confusing the R50 with the minimum CLL value.

BTW, I checked; You are on contract, do get Night Owl and don't pay R2/MB OOB.

So I now found out that there are two types of 2GB bundles:
(A) 2GB for R139 with OOB R2.00
(B) 2GB for R249 with OOB R1.00
:WTF:
Select the cheaper option and get screwed heavily when going OOB ... or ...
Get screwed a by selecting the more expensive option and screwed a little less later on.
Why so complicated? I now have to sift through a schitload of options before I purchase a bundle on my phone and when I talk to an operator, they never inform me of all the different options. This is nonsense! Don't ever complain again about how your systems can't do this or can't do that or be sarcastic with forumites on here by saying they should come do the job if they can do it better. You create this fascicle mess. Clean it up FFS

Jannie, VDC succeeds in making the cellular business complicated. One really has to know every single product you have on the market in order to make a proper decision. Worst of all, one really only finds out about this when getting into discussions like this.

I guess those reports I see monthly are lying then? I would not assume you are calling me a liar? If you have more accurate data, please share.

What would you want us to do that we've not already done within the constriants of the current systems?

I was hoping by now, we could've had your website up nd running to help educate even more people. How is that going, BTW?

Really? Are you serious? Did already forget all the posts of mine which you actually replied to? The constraints you refer to is no doubt constraints you put in place in the first place and now you ask DJ.. to solve it?

 

[jannievanzyl]

It's difficult to believe any of this; especially when VC clearly makes financial gains off the back of system constraints. Naturally if the benefit passed to the customer and/or excessive OOB pricing didn't exist; the complaints would be far less.

Ps. ITO OOB affecting only a "small group"; Remember Telkom used a similar argument around their ridiculously low ADSL caps i.e. Majority of users don't need more than X -- where because of the pain / cost, users adopted patterns to avoid hitting the caps too early. The same principle applies for VC's OOB crap.

Given the choice most customers would prefer a simpler and pain free solution, which apparently VC's engineers are apparently unable to provide. As you know I don't believe this; I think it's behavior is underpinned by a marketing choice.

Btw when are you going to tell us how to turn off OOB permanently? ...and will you ever respond to my question of whether the R499 20Gb data promotion was profitable or a loss?

I already told you how to turn off OOB completely; get a Top Up data contract. But you don't want to hear the solution, do you?

If the R499/20GB was profitable, why would we (was me actually) stop it? I specifically launched it as a Holiday promo for all those sitting on the beach.

 

[OGroteKoning]

I already told you how to turn off OOB completely; get a Top Up data contract. But you don't want to hear the solution, do you?

No Jannie - you don't seem to grasp the need of the consumer - yet again, the answer to this upteenth silly question of your was addressed in my posts, yet you don't give a crap for those suggestions. Get rid of OOB or reduce the rate significantly. There is no reason whatsoever to have it at R2.00 or R1.00. All you are doing is punishing the consumer for using more data. If you claim that this is not the case THEN CAP THE ****ING DATA AT THAT WHAT IS CONTRACTED TO UNTIL THE CONSUMER PURCHASE ANOTHER BUNDLE. Why is this so difficult to understand?

If the R499/20GB was profitable, why would we (was me actually) stop it? I specifically launched it as a Holiday promo for all those sitting on the beach.

This was a clever move - who in his right mind is going to spend 20GB on a beach?

 

[[)roi(]]

I already told you how to turn off OOB completely; get a Top Up data contract. But you don't want to hear the solution, do you?

Why has this not been done for prepaid, or even better across the board: voice & data? I.e. Are you happy to continue to penalize your smartphone customers?

If the R499/20GB was profitable, why would we (was me actually) stop it? I specifically launched it as a Holiday promo for all those sitting on the beach.

we both know that's crap...

No Jannie - you don't seem to grasp the need of the consumer - yet again, the answer to this upteenth silly question of your was addressed in my posts, yet you don't give a crap for those suggestions. Get rid of OOB or reduce the rate significantly. There is no reason whatsoever to have it at R2.00 or R1.00. All you are doing is punishing the consumer for using more data. If you claim that this is not the case THEN CAP THE ****ING DATA AT THAT WHAT IS CONTRACTED TO UNTIL THE CONSUMER PURCHASE ANOTHER BUNDLE. Why is this so difficult to understand?

exactly..

@jannievanzyl and VC would much rather accuse it's customers of being stupid; than simplifying the entire thing; in practice is more of a high complex bullsh.t baffling brains.

 

[jannievanzyl]

So I now found out that there are two types of 2GB bundles:
(A) 2GB for R139 with OOB R2.00
(B) 2GB for R249 with OOB R1.00
:WTF:

How many time must I tell you it's a function of two different systems. On contract, you pay R99 for 2GB and OOB is R1. Buying a Once-off on either Contract, Topup or Prepaid is R249 and OOB on contract is R1 and R2 on the other 2.

This OOB difference has been there since we launched prepaid.

Jannie, VDC succeeds in making the cellular business complicated. One really has to know every single product you have on the market in order to make a proper decision. Worst of all, one really only finds out about this when getting into discussions like this.

I don't disagree and thus I spend a lot of time trying to help people like you understand it better. But until newer systems are developed, what we have is what we have. Unless you want us to switch one of them off. Which one do you think will most people not miss. Contract, Top Up or Prepaid?

Really? Are you serious? Did already forget all the posts of mine which you actually replied to? The constraints you refer to is no doubt constraints you put in place in the first place and now you ask DJ.. to solve it?

Yes, I'm very serious. A number of the systems we have in place today to manage OOB was discussed and built on discussions on this forum. DJ knows exactly how they work and their limitations. I'm keen to hear what we could've done extra taking the existing limitations into account.

And, no. The constraints in place today are systems limitations. Why would we want to make things overly complex if we could avoid it? O, yes, right. The conspiracy theories.

 

[jannievanzyl]

Why has this not been done for prepaid, or even better across the board: voice & data?

Has been done for prepaid.

we both know that's crap...

Calling me a liar again. clearly this conversation is not going to go anywhere if that is your response to everything I try and expalin. not even sure why I'm trying to explain myself to you, TBH.

@jannievanzyl and VC would much rather accuse it's customers of being stupid; than simplifying the entire thing; in practice is more of a high complex bullsh.t baffling brains.

The conspiracy theory again.

I have no more desire to engage with you if this is the level you debate at.

 

[[)roi(]]

And, no. The constraints in place today are systems limitations. Why would we want to make things overly complex if we could avoid it? O, yes, right. The conspiracy theories.

No conspiracy theories required: I've said it before it's for profiteering. Honestly stop with the fabrication, you're not convincing anyone.

 

[jannievanzyl]

This was a clever move - who in his right mind is going to spend 20GB on a beach?

Many people, it seems. I was quite surprised by how many people bought multiple bundles. In those days it was substantially less thaan DSL. The going rate for 20GB mobile was around R3600.

 

[[)roi(]]

Has been done for prepaid.

voice and data? Prepaid is certainly not the same as a contract; i.e top up is a contract? Excuse me for getting confused, but VCs whole f.cken system is way too complicated.

 

[[)roi(]]

Many people, it seems. I was quite surprised by how many people bought multiple bundles. In those days it was substantially less thaan DSL. The going rate for 20GB mobile was around R3600.

They bought it because it was cheaper; nothing to do with holidays or the beach.

 

[OGroteKoning]

How many time must I tell you it's a function of two different systems. On contract, you pay R99 for 2GB and OOB is R1. Buying a Once-off on either Contract, Topup or Prepaid is R249 and OOB on contract is R1 and R2 on the other 2.

This OOB difference has been there since we launched prepaid.

Then you tell me why there is no R99 option in the app when I want to purchase a bundle - or is this the contract subscription I pay R149 for? Please tell me this only once. The rates I gave you above is what you put into the system for me to purchase. And please explain to me why, when I am on contract, do I get offered the R249 option with R2.00 OOB? Your systems are all screwed up.

I don't disagree and thus I spend a lot of time trying to help people like you understand it better. But until newer systems are developed, what we have is what we have. Unless you want us to switch one of them off. Which one do you think will most people not miss. Contract, Top Up or Prepaid?

I am sure if you look at the example I gave you earlier, there is a lot of merit in there to simplify your systems - use it, don't use it. I can suggest simplicity only so many times

Yes, I'm very serious. A number of the systems we have in place today to manage OOB was discussed and built on discussions on this forum. DJ knows exactly how they work and their limitations. I'm keen to hear what we could've done extra taking the existing limitations into account.

And, no. The constraints in place today are systems limitations. Why would we want to make things overly complex if we could avoid it? O, yes, right. The conspiracy theories.

Until such time you make the systems simpler, reduce the ridiculously high OOB costs, you can bet your bottom dollar that VDC is working within their parameters of their own "Nkandla". There is simply no indication that you are willing to assist to get rid of the OOBshark Jannie.

 

[jannievanzyl]

I am not confused. The very fact you mention "R50 with the minimum CLL" indicates a R50 Premium to be paid not to go OOB.

Point taken, though you did not pay a fee for this, you did get data for that R50.

Why can you not grasp that I want to stay on 2GB + 2GB and NOT GO OOB. I.e. the system stops all downloads the moment I reach the contracted amount of data.

Why can you not grasp that this is available. It's called Top Up.

 

[OGroteKoning]

Point taken, though you did not pay a fee for this, you did get data for that R50.

Why can you not grasp that this is available. It's called Top Up.

And how much data is that? 500MB?

Because I don't get NO. Why don't you read my posts? It is very clear in them.

 

[[)roi(]]

How does one achieve prepaid airtime with prepaid data, and no OOB pain in the arse?

I.e. Able to buy airtime when needed, and purchase data bundles (incl. promotion ones) as required without the risk that airtime will be automatically converted to data @ OOb rates when the data bundle is depleted?

 

[OGroteKoning]

How does one achieve prepaid airtime with prepaid data, and no OOB pain in the arse?

I.e. Able to buy airtime when needed, and purchase data bundles (incl. promotion ones) as required without the risk that airtime will be automatically converted to data @ OOb rates when the data bundle is depleted?

Does this happen on TopUp?

 

[SinghDude]

OOB is just like SMS.a cash cow.

 

[[)roi(]]

Does this happen on TopUp?

Who the hell knows; It's just way too complicated.
From what I can garner Top up is a data only contract (12 or 24 months), and the normal prepaid promotion data prices is not available (for example: once off costs for 20Gb is R100 more expensive than prepaid; Why the f.ck would VC want to penalize it's contract customers for their once off data purchases?)

Clearly this is not a solution for smartphone customers, or maybe I just don't get it?

 

[OGroteKoning]

OOB is just like SMS.a cash cow.

Oh please don't go there. I have already given VDC a fantastically easy way of sorting normal cellular contracts out. It is probably the simplest way to set up contracts, but simplicity is not what they go for.

 

[[)roi(]]

How does one achieve prepaid airtime with prepaid data, and no OOB pain in the arse?

I.e. Able to buy airtime when needed, and purchase data bundles (incl. promotion ones) as required without the risk that airtime will be automatically converted to data @ OOb rates when the data bundle is depleted?

@jannievanzyl, care to help with this example?