Cell C MyCellC Accounts Broken?

[doubleujayh]

PROMISES PROMISES

Hi Morkhans,

My account is temporarily not available due to maintenance, which will take approximately 72 hours, we apologise for the inconvenience.

Regards
CellC|TM

It is now 24 April 2013, more than a month since this posts and the My Account link on the CellC website is still broken. I am not sure what the reasons are but it is very frustrating. I have an iPhone which uses the small sim and two data contracts with CellC which uses the larger sim. So I find it very inconvenient to check my data balances. Please guys, this is not rocket science!!!

 

[Viper25]

I haven't read the entire thread, but has anyone tried posting on the CellC facebook page?

 

[blunt]

I just asked on their facebook page so lets see what they say

 

[blunt]

The response i got on facebook:

Hi Michael ,

As per IT , it should be up and running by the end of this week.

Apologies for the inconvenience.

Regards
Cell C | TK

 

[Dean01]

The response i got on facebook:

Same as before or with improvements and perhaps a Android CellC App??

 

[medicnick83]

Cell C & MTN just need to look at a very good example and that is Vodacom's www.vodacom.co.za

It can't really be that hard to design can it?

 

[Cell_C]

Good Day

MyAccount is now up and running. Thank you for your patience!

http://mybroadband.co.za/news/cellular/76548-cell-c-myaccount-downtime.html

Regards
*DM*

 

[Dean01]

Good Day

MyAccount is now up and running. Thank you for your patience!

http://mybroadband.co.za/news/cellular/76548-cell-c-myaccount-downtime.html

Regards
*DM*

tsk don't see anything new. What were you up to the past two months?

 

[Tim_vb]

tsk don't see anything new. What were you up to the past two months?

They have removed the address details tab, but in my opinion it still exposes too much customer information.
1. steal cell phone
2. reset mytools password
3. harvest all the account holders details
4. phone bank and reset internet banking information using details in (3)
5. bank account now effectively owned by phone thief

They should require addition information to reset the mytools password

 

[blunt]

well they just removed functionality.. now you cant do things like change your bill delivery method or change address details as said above.

 

[Drunkard #1]

So I can't key in a voucher online?

I think I'm switching to Vodacom. **** man, how useless is Cell C?

 

[bwana]

Borked again?

 

[FlashSA]

I ported over to Cell C last night (contract) and when I try and register, it says the "account currently does not exist"...

 

[Drunkard #1]

GOOD BYE AND GOOD RIDDANCE

Well Cell C, your prices were good, but your poor service makes your product unusable.

Don't answer call centre calls. Take weeks to reply to emails. Pathetic, unhelpful "solutions" when you do eventually reply. Lies. No way to redeem vouchers online. This thread's problem (it's a biggie). Etc, etc, etc.

I can put up with a bit of crap to save a few bucks, but not this much. I'm going to give 8ta a try. It's going to be easier to redeem an 8ta voucher online every 2 weeks, than to use your backward options.

Good bye and good riddance.

 

[ajax]

My account works for me.

 

[Bundu]

same here - mine works

 

[Other Pineapple Smurf]

ARRRGGGHHHH ... MyCellC is useless. Still cannot log in even with a password request. Tempted to buy out his damn contract.

 

[morkhans]

ARRRGGGHHHH ... MyCellC is useless. Still cannot log in even with a password request. Tempted to buy out his damn contract.

Works for me. Can you get directly to: https://ecare.cellc.co.za ?

 

[Other Pineapple Smurf]

Works for me. Can you get directly to: https://ecare.cellc.co.za ?

Still not working.

 

[morkhans]

Still not working.

Oh wait, did you just request a password? There was a thread somewhere about the password being a really silly default.

Let me see if I can find it...

Edit: Try this: http://mybroadband.co.za/vb/showthr...nts-Broken?p=10170851&viewfull=1#post10170851