Ockie
Resident Lead Bender
Seems Cell C has gone down in Bruma JHB. No signal. Could be related to the big storm we had earlier. Networks search brings up only Telkom and MTN on both 3G and 2G
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Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here
- Thread starter Cell_C
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Location: Centurion, rooihuiskraal/the reeds
time: 2011-11-02 20:28
modem: huawei E1820 with small antennae
RSSI: -79db
on, off, on, off, on, off, on, off
Managed 8.75MB downloaded and 2.13MB uploaded in 25.27 minutes according to the Stat
istics tab.
Whozzzzzzzzzzzz!
time: 2011-11-02 20:28
modem: huawei E1820 with small antennae
RSSI: -79db
on, off, on, off, on, off, on, off
Managed 8.75MB downloaded and 2.13MB uploaded in 25.27 minutes according to the Stat
istics tab.
Whozzzzzzzzzzzz!
Crowthorne, Midrand
Location:Crowthorne, Midrand
Date & Time of Issue:03/11/2011 but has been ongoing for the last few weeks
Device Manufacturer & Model: Samsung Galaxy S2 or HTC Desire, both very bad
Contract Type (pre- or post-paid): Contract
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+):3G/Edge
www.speedtest.net results (if possible): 140kbps down, 46kbps up http://www.speedtest.net/android/98988858.png
Cell ID (if possible):16141
RSSI (if possible, see How to check signal strength (RSSI)) 5 Lines on the phone
Any other information relevant to the problem:
MCC:655, MNC:7, LAC:104
Lat: -25 57'43.438"
Long: 28 3'45.544"
Location:Crowthorne, Midrand
Date & Time of Issue:03/11/2011 but has been ongoing for the last few weeks
Device Manufacturer & Model: Samsung Galaxy S2 or HTC Desire, both very bad
Contract Type (pre- or post-paid): Contract
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+):3G/Edge
www.speedtest.net results (if possible): 140kbps down, 46kbps up http://www.speedtest.net/android/98988858.png
Cell ID (if possible):16141
RSSI (if possible, see How to check signal strength (RSSI)) 5 Lines on the phone
Any other information relevant to the problem:
MCC:655, MNC:7, LAC:104
Lat: -25 57'43.438"
Long: 28 3'45.544"
Braamfontein: Signal strength has weakened considerably
Location: Braamfontein (Johannesburg)
Time of issue: From 19:00 onwards Friday 4th November 2011
Device: Black Cell C modem E1820
Contract Type (pre- or post-paid): Prepaid
www.speedtest.net results (if possible): No Internet connectivity, so test impossible.
The average signal strength prior to the above time was around -65dBm; now it is -103dBm, and consequently have constant disconnects.
Location: Braamfontein (Johannesburg)
Time of issue: From 19:00 onwards Friday 4th November 2011
Device: Black Cell C modem E1820
Contract Type (pre- or post-paid): Prepaid
www.speedtest.net results (if possible): No Internet connectivity, so test impossible.
The average signal strength prior to the above time was around -65dBm; now it is -103dBm, and consequently have constant disconnects.
Last edited:
Appears to be resolved. Thanks.
Location: Oranjezicht - Cape Town (Vriende Street)
Date and Time of issue: Since August 2011
Device Manufacturer & Model: Huawei White
Contract Type (pre- or post-paid): Prepaid
My modem keeps falling off the network every 30 minutes or so, and automatically re-connects again, but all cookies and sessions are broken. It logs in as 3G, then settles on HSUPA. Then it loses HSUPA signal, goes back to 3G and no throughput for 2 mins before cutting off. It's very frustrating.
Download speeds have reduced by 70% recently and uploads seem to send small packets at 70/kpa of data intermittently every 1 second. Therefore uploads of +/- 3mb take up to 7 minutes to send.
Can someone assist?
Date and Time of issue: Since August 2011
Device Manufacturer & Model: Huawei White
Contract Type (pre- or post-paid): Prepaid
My modem keeps falling off the network every 30 minutes or so, and automatically re-connects again, but all cookies and sessions are broken. It logs in as 3G, then settles on HSUPA. Then it loses HSUPA signal, goes back to 3G and no throughput for 2 mins before cutting off. It's very frustrating.
Download speeds have reduced by 70% recently and uploads seem to send small packets at 70/kpa of data intermittently every 1 second. Therefore uploads of +/- 3mb take up to 7 minutes to send.
Can someone assist?
Ockie
Resident Lead Bender
Location: Cyrildene/Bruma JHB
Data and Time of Issue: For about two weeks now
Device: Motorola Defy
Contract Type: RBM contract
The signal seems to have deteriorated and has become very unstable. Where I used to have full 3G signal at the house...now my phone does not pick up Cell C 3G anymore on my phone. Even the 2G singal has become erratic. It will go from 3 bars to 0 and then the phone goes into SOS mode and then 2 or 3 seconds later after moving around it will pick up signal again. When I am at work in Midrand it is fine..full 3G signal. I have also noticed that my calls are dropping very frequently when at home...and not at work in Midrand.
Data and Time of Issue: For about two weeks now
Device: Motorola Defy
Contract Type: RBM contract
The signal seems to have deteriorated and has become very unstable. Where I used to have full 3G signal at the house...now my phone does not pick up Cell C 3G anymore on my phone. Even the 2G singal has become erratic. It will go from 3 bars to 0 and then the phone goes into SOS mode and then 2 or 3 seconds later after moving around it will pick up signal again. When I am at work in Midrand it is fine..full 3G signal. I have also noticed that my calls are dropping very frequently when at home...and not at work in Midrand.
The Voice
Honorary Master
Location: Malvern East/Wychwood, Germiston
Date & Time of Issue: 08:00 -00:00, 6-8 November 2011
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190, Not: Black Modem, White Modem): Huawei E1752
Contract Type (pre- or post-paid): Pre-Paid
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): HSD+UPA
www.speedtest.net results (if possible):
Cell ID (if possible): 14443
RSSI (if possible, see How to check signal strength (RSSI)) -81dBm
Any other information relevant to the problem: Signal strength has significantly dropped over the past couple of months. Would usually get between -65dBm and -70dBm. Most recent problem, though, is the modem simply disconnecting. Dashboard still seems to think the connection is live, but the modem light (Dark Blue) is just blinking. Modem also seems to be quite warm to the touch. I have to got into Task Manager to close the Cell C dash (as it becomes unresponsive once I click "Disconnect"). Only then can I attempt to reconnect. After a few minutes (between 2 and 15), it disconnects again. VERY ANNOYING.
Note that the Dashboard issue does not happen when I use MDMA - "Disconnect" changes to "Connect", yet if I try open the Cell C dash after that, it still thinks it's connected. Help?!
EDIT: Forgot to mention that my speeds have also dramatically dropped. Was getting 5Mbps+ previously.
Date & Time of Issue: 08:00 -00:00, 6-8 November 2011
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190, Not: Black Modem, White Modem): Huawei E1752
Contract Type (pre- or post-paid): Pre-Paid
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): HSD+UPA
www.speedtest.net results (if possible):
Cell ID (if possible): 14443
RSSI (if possible, see How to check signal strength (RSSI)) -81dBm
Any other information relevant to the problem: Signal strength has significantly dropped over the past couple of months. Would usually get between -65dBm and -70dBm. Most recent problem, though, is the modem simply disconnecting. Dashboard still seems to think the connection is live, but the modem light (Dark Blue) is just blinking. Modem also seems to be quite warm to the touch. I have to got into Task Manager to close the Cell C dash (as it becomes unresponsive once I click "Disconnect"). Only then can I attempt to reconnect. After a few minutes (between 2 and 15), it disconnects again. VERY ANNOYING.
Note that the Dashboard issue does not happen when I use MDMA - "Disconnect" changes to "Connect", yet if I try open the Cell C dash after that, it still thinks it's connected. Help?!
EDIT: Forgot to mention that my speeds have also dramatically dropped. Was getting 5Mbps+ previously.
Location: Kenridge, Durbanville, Cape Town, Western Cape
Date and Time of issue: 8/11/2011
Device Manufacturer & Model: Black Cell C modem/ ZTE MF668
Contract Type (pre- or post-paid): Prepaid
I tried to check my balance several times last night after disconnecting and got this message repeatedly: "Message from network: Your operation has failed, please contact the call centre on 140."
So I couldn't check my balance. Today it's working fine though. I haven't had that problem before. Anyone else?
Date and Time of issue: 8/11/2011
Device Manufacturer & Model: Black Cell C modem/ ZTE MF668
Contract Type (pre- or post-paid): Prepaid
I tried to check my balance several times last night after disconnecting and got this message repeatedly: "Message from network: Your operation has failed, please contact the call centre on 140."
So I couldn't check my balance. Today it's working fine though. I haven't had that problem before. Anyone else?
STILL NO JOY - HELLO CELL C - WHERE ARE YOU?
Location: Oranjezicht - Cape Town (Vriende Street)
Date and Time of issue: Since August 2011
Device Manufacturer & Model: Huawei White
Contract Type (pre- or post-paid): Prepaid
My modem keeps falling off the network every 30 minutes or so, and automatically re-connects again, but all cookies and sessions are broken. It logs in as 3G, then settles on HSUPA. Then it loses HSUPA signal, goes back to 3G and no throughput for 2 mins before cutting off. It's very frustrating.
Download speeds have reduced by 70% recently and uploads seem to send small packets at 70/kpa of data intermittently every 1 second. Therefore uploads of +/- 3mb take up to 7 minutes to send.
Can someone assist?
Last Result:
Download Speed: 953 kbps (119.1 KB/sec transfer rate)
Upload Speed: 28 kbps (3.5 KB/sec transfer rate)
Latency: 193 ms
11 November 2011 04:59:17 PM
Location: Oranjezicht - Cape Town (Vriende Street)
Date and Time of issue: Since August 2011
Device Manufacturer & Model: Huawei White
Contract Type (pre- or post-paid): Prepaid
My modem keeps falling off the network every 30 minutes or so, and automatically re-connects again, but all cookies and sessions are broken. It logs in as 3G, then settles on HSUPA. Then it loses HSUPA signal, goes back to 3G and no throughput for 2 mins before cutting off. It's very frustrating.
Download speeds have reduced by 70% recently and uploads seem to send small packets at 70/kpa of data intermittently every 1 second. Therefore uploads of +/- 3mb take up to 7 minutes to send.
Can someone assist?
Last Result:
Download Speed: 953 kbps (119.1 KB/sec transfer rate)
Upload Speed: 28 kbps (3.5 KB/sec transfer rate)
Latency: 193 ms
11 November 2011 04:59:17 PM
SarelSeemonster
Expert Member
Date & Time of Issue: 2011-11-11
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190, Not: Black Modem, White Modem): Huawei E1820
Contract Type (pre- or post-paid): 2x 5GB Prepaid promo
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): EDGE
www.speedtest.net results (if possible): N/A
Cell ID (if possible): 22226
RSSI (if possible, see How to check signal strength (RSSI)): -89dBm
Any other information relevant to the problem:
The tower I usually connect to and got decent speeds with (cell ID 22492) has disappeared. I can now only connect to 22226 and only on EDGE, which is for the most part useless (pages time out and I get disconnected often). Please check what has happened with 22492. I'm in Trichardt Rd, Lyttelton Manor, Centuriion. Please PM me if you need the two SIMs' cell nrs. Thanks.
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190, Not: Black Modem, White Modem): Huawei E1820
Contract Type (pre- or post-paid): 2x 5GB Prepaid promo
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): EDGE
www.speedtest.net results (if possible): N/A
Cell ID (if possible): 22226
RSSI (if possible, see How to check signal strength (RSSI)): -89dBm
Any other information relevant to the problem:
The tower I usually connect to and got decent speeds with (cell ID 22492) has disappeared. I can now only connect to 22226 and only on EDGE, which is for the most part useless (pages time out and I get disconnected often). Please check what has happened with 22492. I'm in Trichardt Rd, Lyttelton Manor, Centuriion. Please PM me if you need the two SIMs' cell nrs. Thanks.
SarelSeemonster
Expert Member
22492 seems to be alive again. Thank you!
Date & Time of Issue: 22-11-2011 to 24-11-2011
Device Manufacturer & Model: Huawei K3565
Contract Type (pre- or post-paid): 5GB Prepaid promo
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): HSDPA
www.speedtest.net results (if possible): N/A
Cell ID (if possible): 45596
RSSI (if possible, see How to check signal strength (RSSI)): -79dBm
Any other information relevant to the problem:
I have great speeds for approximately 10 minutes and thereafter the throughput drops to ~100kbps. Resetting the connection and my modem fixes the problem for another 10 minutes. This problem has been happening consistently for the past two days. I am in Onderpapegaaiberg, Stellenbosch.
Device Manufacturer & Model: Huawei K3565
Contract Type (pre- or post-paid): 5GB Prepaid promo
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): HSDPA
www.speedtest.net results (if possible): N/A
Cell ID (if possible): 45596
RSSI (if possible, see How to check signal strength (RSSI)): -79dBm
Any other information relevant to the problem:
I have great speeds for approximately 10 minutes and thereafter the throughput drops to ~100kbps. Resetting the connection and my modem fixes the problem for another 10 minutes. This problem has been happening consistently for the past two days. I am in Onderpapegaaiberg, Stellenbosch.
Slow throughput, signal comes and goes.
Date & Time of Issue: 2011-12-01
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190, Not: Black Modem, White Modem): Samsung Galaxy TAB P7100
Contract Type (pre- or post-paid): 2x 5GB Prepaid promo
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): HSDPA
www.speedtest.net results (if possible): 0.48/0.43Mbps
Cell ID (if possible): 31985
RSSI (if possible, see How to check signal strength (RSSI)): -83dBm
Any other information relevant to the problem:
This has been ongoing for the last week. It has never been this bad. If I leave my area it goes to a good speed etc.
Date & Time of Issue: 2011-12-01
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190, Not: Black Modem, White Modem): Samsung Galaxy TAB P7100
Contract Type (pre- or post-paid): 2x 5GB Prepaid promo
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): HSDPA
www.speedtest.net results (if possible): 0.48/0.43Mbps
Cell ID (if possible): 31985
RSSI (if possible, see How to check signal strength (RSSI)): -83dBm
Any other information relevant to the problem:
This has been ongoing for the last week. It has never been this bad. If I leave my area it goes to a good speed etc.
HELLO!!!!!!!!!!!
1.First and Last name: Jason Scott
2.Contact Number:08327******
3.Email Address:disiza.j******.com
4.Number of affected SIMS:084514****(Unrestricted)/084512****(Restricted)
5.Type of service (pre- or post-paid)repaid
6.Physical address or Coordinates Kloofendal
7.Time of Issue: 15-10-2011 issues started again
8.Dongle / handset used, Make and Model: H E1820 Black
9.What OS and version are you using on the 10.connecting device (Windows / Mac / Linux):win 7
10. Cell ID (Tower):norm 41019/10119,
11.IMEI:
12. Issue at hand: Unstable and Unreliable network
FIX IT and I'm not going to say please!!
1.First and Last name: Jason Scott
2.Contact Number:08327******
3.Email Address:disiza.j******.com
4.Number of affected SIMS:084514****(Unrestricted)/084512****(Restricted)
5.Type of service (pre- or post-paid)repaid
6.Physical address or Coordinates Kloofendal
7.Time of Issue: 15-10-2011 issues started again
8.Dongle / handset used, Make and Model: H E1820 Black
9.What OS and version are you using on the 10.connecting device (Windows / Mac / Linux):win 7
10. Cell ID (Tower):norm 41019/10119,
11.IMEI:
12. Issue at hand: Unstable and Unreliable network
FIX IT and I'm not going to say please!!
GreGorGy
BULLSFAN
The Buzz is dead. (cnr Witkoppen / Douglas). I used to get decent 3G there but since yesterday, not even EDGE is happening. Aaargh!
Tried various modems. Even HTC is dead. Phoned, spoke to a lady, got cut off and she never bothered to call back which would have meant another ten minutes with the next operator.
@o'hagans
Current Profile - Cell C
MCC (Country): 655
MNC (Network): 07
RSSI (Raw / dBm) 7 / -99dBm
LAC: 110
Cell ID: 0-11681
ME Profile - huawei
Model ID: E1820
Firmware: 11.831.03.00.00
Current Profile - Cell C
MCC (Country):
MNC (Network):
RSSI (Raw / dBm) 6 / -101dBm
LAC: 90
Cell ID: 0-19731
ME Profile - huawei
Model ID: K3565
Firmware: 11.608.10.51.00
Current Profile - Cell C
MCC (Country): 655
MNC (Network): 07
RSSI (Raw / dBm) 7 / -99dBm
LAC: 90
Cell ID: 0-19861
ME Profile - huawei
Model ID: K3565
Firmware: 11.608.10.51.00
Tried various modems. Even HTC is dead. Phoned, spoke to a lady, got cut off and she never bothered to call back which would have meant another ten minutes with the next operator.
@o'hagans
Current Profile - Cell C
MCC (Country): 655
MNC (Network): 07
RSSI (Raw / dBm) 7 / -99dBm
LAC: 110
Cell ID: 0-11681
ME Profile - huawei
Model ID: E1820
Firmware: 11.831.03.00.00
Current Profile - Cell C
MCC (Country):
MNC (Network):
RSSI (Raw / dBm) 6 / -101dBm
LAC: 90
Cell ID: 0-19731
ME Profile - huawei
Model ID: K3565
Firmware: 11.608.10.51.00
Current Profile - Cell C
MCC (Country): 655
MNC (Network): 07
RSSI (Raw / dBm) 7 / -99dBm
LAC: 90
Cell ID: 0-19861
ME Profile - huawei
Model ID: K3565
Firmware: 11.608.10.51.00
Murmaider
Expert Member
Location: Radiokop / Randpark Ridge
Date & Time of Issue: 18:00 - 02:00am 04/12/2012 - current
Device Manufacturer & Model: ZTE MF668
Contract Type: post-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible):
Cell ID (if possible):
RSSI :
Any other information relevant to the problem:
The modem works 100% during the day but from about 18:00 i get about 80% packet loss continually until exactly 23:00 then suddenly the i get 0% packet loss and everything works 100%
Here is a screenshot if it helps: http://dl.dropbox.com/u/10590259/cellc.JPG
Date & Time of Issue: 18:00 - 02:00am 04/12/2012 - current
Device Manufacturer & Model: ZTE MF668
Contract Type: post-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible):
Cell ID (if possible):
RSSI :
Any other information relevant to the problem:
The modem works 100% during the day but from about 18:00 i get about 80% packet loss continually until exactly 23:00 then suddenly the i get 0% packet loss and everything works 100%
Here is a screenshot if it helps: http://dl.dropbox.com/u/10590259/cellc.JPG
Last edited:
Maverick Jester
The Special One
Location: Weltevreden Park
Date & Time of Issue: 2011-12-15
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190, Not: Black Modem, White Modem): ZTE MF668
Contract Type (pre- or post-paid): 5GB Smartdata Promo
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): EDGE
www.speedtest.net results (if possible): N/A, site won't load.
Cell ID (if possible): N/A, not displaying.
RSSI (if possible, see How to check signal strength (RSSI)): -83dBm
Signal has been really bad for a while now, but today is just it. I cannot get even 3G. Signal strength is not too bad either. Swapped the sim into my Sony Ericsson, same result.
Date & Time of Issue: 2011-12-15
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190, Not: Black Modem, White Modem): ZTE MF668
Contract Type (pre- or post-paid): 5GB Smartdata Promo
Existing reference numbers from Helpdesk: None
RAT (2G/3G/HSPA+): EDGE
www.speedtest.net results (if possible): N/A, site won't load.
Cell ID (if possible): N/A, not displaying.
RSSI (if possible, see How to check signal strength (RSSI)): -83dBm
Signal has been really bad for a while now, but today is just it. I cannot get even 3G. Signal strength is not too bad either. Swapped the sim into my Sony Ericsson, same result.
Tim_vb
Expert Member
Location: Fishhoek - Capetown
Date & Time of Issue:18 December 2011
Device Manufacturer & Model: Huawei K3715
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk:none yet
RAT (2G/3G/HSPA+):UMTS (i'm on osx, the readout is a bit different)
www.speedtest.net results (if possible): 0.06Mbps down; 0.08Mbps up
Cell ID (if possible):0-49011
RSSI (if possible, see How to check signal strength (RSSI)): -75dbm
Any other information relevant to the problem: I'm having to force the modem to connect on edge to give me a usable data connection
Date & Time of Issue:18 December 2011
Device Manufacturer & Model: Huawei K3715
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk:none yet
RAT (2G/3G/HSPA+):UMTS (i'm on osx, the readout is a bit different)
www.speedtest.net results (if possible): 0.06Mbps down; 0.08Mbps up
Cell ID (if possible):0-49011
RSSI (if possible, see How to check signal strength (RSSI)): -75dbm
Any other information relevant to the problem: I'm having to force the modem to connect on edge to give me a usable data connection