Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

whatwhat said:
Useless tonight in La Lucia as well. It worked by the Checkers in Durban North, but then when you travel up towards Glenashley area and beyond data just didn't work.
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I agree, i was at La Lucia an hour ago. Data there was useless. Now back at home in Phoenix, North of Durban, Data also useless.
 
Location: Lever Road, Midrand
Date & Time of Issue: Recurring since Friday 26th of April 2013
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): Pre-paid 200GB package
Existing reference numbers from Helpdesk: Don't have it
RAT (2G/3G/HSPA+): 3G / HSPA+
www.speedtest.net results (if possible): http://www.speedtest.net/result/2689789838.png
Cell ID (if possible):
RSSI (if possible, see How to check signal strength (RSSI))
Any other information relevant to the problem:

Since the 26th of April I have probably used my Cell C network for no more than a couple of hours. Either it says I am connected and I get no throughput whatsoever or latency and speed become completely unbearable (1500ms - 3000ms response times to a local server). When the speed is acceptable it lasts for a few minutes at best.

These problems started quite a while before the 26th of April but since then it's just been useless. Helpdesk has my network feedback form but aren't giving me any feedback whatsoever.

EDIT: And this is what my connection is like when I am not experiencing problems: http://www.speedtest.net/result/2690028408.png
 
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Recently i have been struggling with data in the JHB CBD. Signal shows full, and H+ quality, but no data moves. I put my phone down to GPRS mode, and i go onto edge and then data moves, and not too badly either.

Pity i have to do this though.
 
bromster said:
Cell C is useless. GPRS at the country's biggest international airport. Hsdpa at home... apparantly, but latency is so useless that internet is unusable. Roaming on MTN in shopping centres?!?! WTF?!?! And I sometimes have to dial the same person 4 times before it starts to ring.

I will NEVER EVER EVER EVER use Cell C again. Too aggressive on the advertising campaign, now there are simply too many people and too few towers.
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+100000
Exact same problems!!
Not to mention the amount of people who has tried calling me, then after a few hours i will receive a missed call SMS,
This is a serious problem CellC, and it’s not my problem, we are paying customers and this is not some free or best effort service, fix your network
 
CellC has become pretty pathetic. Full signal = No Data!!
This does not bode well at all for them.
 
duk3 said:
Location: Kenridge, Cape Town
Date & Time of Issue: 10/5/13
Device Manufacturer & Model: ZTE MF668
Contract Type (pre- or post-paid): prepaid (R1799 promo for Giga 200)
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): 3G
www.speedtest.net results (if possible): n/a (haven't tested)
Any other information relevant to the problem: sluggish, frequent disconnects.
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I'm getting cut off every 5 or 10 mins here, and it's slow as all hell.
 
Constant disconnections

Location: Plumstead, Cape Town
Date & Time of Issue: From 10 May
Device Manufacturer & Model: Huawei E372, 3 different smartphones
Contract Type (pre- or post-paid): Pre-paid and post-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): 3G/HSPA+
www.speedtest.net results (if possible): N/A
Cell ID (if possible): 4624, 4029
RSSI: -59 dBm (Cell ID 4624)
Any other information relevant to the problem: Cannot remain connected for longer than a few minutes at a time.
 
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does anybody know if CellC rep still reads this thread.....? or are we just posting for posterity?
 
Well, it seems like CellC and 8ta are now both garbage. I had both and about a year ago they were great, but now, the speeds are lame in the Belleville and Durbanville areas, in the Cape. Very sad :-(
 
Cell C in La Lucia is giving no service issues. Might be due to them turning on LTE today for iPhones. At least the phones now say no service 90% of the day instead of giving you false hope by showing 3G but no data works.
 
I had awesome throughput when Cell C launched their 200GB package.. 13Mbps, 50ms latency.. Service has gradually degraded to basically nothing in La Lucia and surrounds. Enabling LTE is just going to make the network even MORE crap than it already is.

I've phoned and get instructed to restart my router or get told I might not have coverage. Even though I mention I've had an excellent connection before.. One techie did tell me that the area is so overloaded the network is really battling.

I'm so embarrassed I told everyone how "GREAT" Cell C was. I didn't think I could hate a company more than Telkom, well done Cell C! Don't make these promises if you can't deliver. And if the service doesn't work anymore, give a refund for the data not used! Bunch of scam artists.

WhatWhat, the best thing you can do is take out that useless simcard and snap it in half. If the call centre actually acknowledges there's a problem they have no idea when it will be sorted out.

If you are in the area and looking to switch to Cell C... Don't! Even if you are the most patient person, the urge to want to smash what ever device you trying to connect to this duct tape network can be very overpowering! Rather get ripped off by a working network :p


whatwhat said:
Cell C in La Lucia is giving no service issues. Might be due to them turning on LTE today for iPhones. At least the phones now say no service 90% of the day instead of giving you false hope by showing 3G but no data works.
Click to expand...
 
ginggs said:
Same problem in Rondebosch, Cape Town.
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X2 Im having a the same problem in Kenwyn, it started on Wednesday (8th May).

Location: Kenwyn, Cape Town
Date & Time of Issue: From 8 May - Current
Device Manufacturer & Model: Samsung
Contract Type (pre- or post-paid): Pre-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): 2G/3G/HSPA+
www.speedtest.net results (if possible): N/A
Cell ID (if possible): 26324068
RSSI: -97dBm
Any other information relevant to the problem: Weak network signal, cannot use data services due to low reception. This only started from the past Wednesday(8th May) before that everything was working fine.
 
1geoff99 said:
Location: Plumstead, Cape Town
Date & Time of Issue: From 10 May
Device Manufacturer & Model: Huawei E372, 3 different smartphones
Contract Type (pre- or post-paid): Pre-paid and post-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): 3G/HSPA+
www.speedtest.net results (if possible): N/A
Cell ID (if possible): 4624, 4029
RSSI: -59 dBm (Cell ID 4624)
Any other information relevant to the problem: Cannot remain connected for longer than a few minutes at a time.
Click to expand...

No change. Is Cell C monitoring this thread or am I wasting my time posting here?
 
Full signal, zero throughput here in Illovo, Johannesburg, I am back on Vodacom !

Cannot even run Speedtest on Cell C, or do anything.

Cell C, why do you even pretend to offer a broadband service ???
 
Type of service (pre- or post-paid): per paid (giga 200)
Location: Plumstead (cape-town southern suburb)
Time of Issue: since beginning of May
Dongle / handset used, Make and Model: ZTE MF 886 or with router Duxbury Dux412
Speed test:

The connection will just disconnect automatically. Sometimes it's on for just a few seconds befor automatic disconnection and sometimes it works for 30 minutes. When I use the router I can see clearly when the connection disappears and it sometimes looks to me that when I open the internet browser, the connection disappears. (Internet browser or any program that connects to the Internet when opened. Use opera, IE and Firefox) but I can Skype with people in the Netherlands with no problem or disturbance. Maybe coincidence maybe not...
I got a ipad2 and laptop and both the same problem.
When I have Internet the speed is as normal (normal is for me fast)

I saw more people had problems in the Plumstead area and all over South Africa. So it's not a isolated issue. I hope the problems can be resolved soon. I've always been happy with cellc and already use it for Internet for 3 years. But this automatic disconnection really is unacceptable. I haven't been able to use the Internet for 3 weeks now! And typing/ sending this thread took me also a couple of hours to be able so send it.

SO FRUSTRATING
 
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