(Please move me to whereever this belongs if this is wrong place to post)
I have had my Cell C Blackberry contract phone and Cell C modem prepaid since early March and have noticed problems since the beginning. The modem drops off, and since auto-reconnect is switched on, and on like a yo-yo, some days worse than others.
The Blackberry shows full BIS (little logo) and full signal and still BBM won't go through (I use BBM as example since it is the only thing that will not jump to normal data connection).
The biggest problem is that my BB Protect has not worked since late March. It goes through the startup questions and then sits there and swirls its hypnotic little circle around and around and around ... I once left right through the night.
What have I done. I've done the register at HRT. I had my service books resend - the last courtesy of Cell C's inept Customer Care. I run diagnostic tests each time I notice that the BIS connection is down and have a large number of reports.
What else can I do before I bite the bullet and try Cell C's socalled Client care - my last bout took 6 weeks to resolve and a complaint at Hello Peter. I am somewhat reluctant to walk face first into that wall of incompetence.
I am in a full coverage are during daytime and at home - daytime is Bellville CBD. Access between 10:00-12:00, 14:00-16:00 and evening 18:00-20:00 is a joke.
From what I have read Cell C management does not regard this as a problem - but this is primarily the device that I need in emergency situations and if I cannot rely on my service provider to be professional I will have to take business elsewhere.
Help? Is there help?
Thanks
T
I have had my Cell C Blackberry contract phone and Cell C modem prepaid since early March and have noticed problems since the beginning. The modem drops off, and since auto-reconnect is switched on, and on like a yo-yo, some days worse than others.
The Blackberry shows full BIS (little logo) and full signal and still BBM won't go through (I use BBM as example since it is the only thing that will not jump to normal data connection).
The biggest problem is that my BB Protect has not worked since late March. It goes through the startup questions and then sits there and swirls its hypnotic little circle around and around and around ... I once left right through the night.
What have I done. I've done the register at HRT. I had my service books resend - the last courtesy of Cell C's inept Customer Care. I run diagnostic tests each time I notice that the BIS connection is down and have a large number of reports.
What else can I do before I bite the bullet and try Cell C's socalled Client care - my last bout took 6 weeks to resolve and a complaint at Hello Peter. I am somewhat reluctant to walk face first into that wall of incompetence.
I am in a full coverage are during daytime and at home - daytime is Bellville CBD. Access between 10:00-12:00, 14:00-16:00 and evening 18:00-20:00 is a joke.
From what I have read Cell C management does not regard this as a problem - but this is primarily the device that I need in emergency situations and if I cannot rely on my service provider to be professional I will have to take business elsewhere.
Help? Is there help?
Thanks
T
