Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

[ginggs]

CELL C is one of the worst service providers I have ever had to deal with.

A) Signal is non-existent in my home - not going to follow the steps the operator tells cos you don't have to be a rocket scientist.
B) Frequent dropped calls due to weak signal or worst while driving dropped calls happen
C) Always their networking/data help desk will always lie and say they busy with network upgrades but nothing ever materialises

So you have poor coverage at your house? That's hardly a reflection on Cell-C as a network provider in general.

Closest base station from me is 2 KM line of sight

2 Kelvin Megas? Is that very hot?

 

[Zurg]

Terrible CELL C Connection/Coverage

Hi there
I have been a cell c customer for about 3 years now and I am struggling to get a decent and stable connection
My connection keeps dropping or the speed is very low I can't even use my phone to go online.
My location: Cape Town Muizenberg

CELL C PLEASE FIX THIS

 

[Warloc]

Hi there
I have been a cell c customer for about 3 years now and I am struggling to get a decent and stable connection
My connection keeps dropping or the speed is very low I can't even use my phone to go online.
My location: Cape Town Muizenberg

CELL C PLEASE FIX THIS

I've the same complaint, I have 5 Cell C devices and have been in the same location (5 years, Faerie Glen, PTA), suddenly all me Cell C signals are non- or almost non existent. MTN and Vodacom seem to work.

I run my business from my office, I'm thinking of taking Cell C to court for loss of in come.

 

[Zurg]

Yeah vodacom has been the best Provider so far doubt cell c will do anything about it

 

[Warloc]

BTW, been on the Cell C web site, they do not even give you a option to e-mail, just a line call, f**ck them and the horse they rode in on.

 

[Grubscrew]

I must agree the last few weeks I have noticed a huge decrease in Cell C reception and quality.

 

[NEMAVHADA]

I'm in Soweto and I can't even make a call. I thought I was the only one who was experiencing the problem, shame on you cellc

 

[Quentin Legend]

Also been having lots of problems with Cell C these last couple of weeks, more than usual.

Pretoria area.

 

[Sayf777]

Seems to be network issues for last 3 weeks in the Pretoria area

 

[geazer]

Location: Walker Fruit farms Meyerton
Time of issue: From febuary 2013 to date
Device: iPhone 5 and Samsung s4 mini, Samsung S2, Nokia E73
Contract Type (pre- or post-paid)ost-paid
Existing reference numbers from Helpdesk:SD231359
www.speedtest.net results (if possible): No Internet connectivity, so test impossible.
Any other information relevant to the problem: NO SIGNAL OR NO SERVICE.
Promise after Promise and nothing happend

Well done Cell C.

 

[paulmaritz]

The problems with my Cell C internet connection/access started last month. This while I had zero problems prior.

It is now the third week of having to deal with slow internet speeds (stuck on EDGE) or no service at all, despite having full reception. I am being sent from pillar to post and told that the problem is at my end, while it is not the case. I've tested, if it is not their DNS Server that is down then it is something else that is messed up at their end. All the Cell C users in my area are complaining about the exact same problems over the exact same time period. Cell C persists that the problem is at my end despite the fact that up to date they haven't sent anyone to investigate. In fact, each time I get a different story, but the consensus at their end is that the problem is at my end. This is despite the fact that 86 of the towers utilized by Cell C were recently sabotaged. This is according to one of their representatives.

If this is not sorted by Monday (14 April), I will make use of the process described in the Consumer Protection Act to give them 20 days notice of cancellation. If they make the mistake to penalize me in terms of the 5 months left on my contract, I will take them to the cleaners. The law makes it clear that we don't have to be stuck in a contract if the service provider fails to deliver, which is clearly the case here.

My advice to Cell C: You should stop wasting your time fighting for lower call termination rates and what have you if you cannot even get the basics right.

 

[Friedpet]

Me too. I can Whatsapp with text messages, but images doesn't load and won't go through. I also can't go on the internet or use other apps requiring an internet connection. Phone calls has poor voice quality and frequent interruptions.

A pity I bought a large data bundle from them...but as soon as I've used up the data I'm considering moving to a network provider with a proper network. I suppose you get what you pay for...

 

[Cell_C]

Please PM me street address and contact details. I will escalate to technicians for investigation. *DM*

 

[Cell_C]

Location: Walker Fruit farms Meyerton
Time of issue: From febuary 2013 to date
Device: iPhone 5 and Samsung s4 mini, Samsung S2, Nokia E73
Contract Type (pre- or post-paid)ost-paid
Existing reference numbers from Helpdesk:SD231359
www.speedtest.net results (if possible): No Internet connectivity, so test impossible.
Any other information relevant to the problem: NO SIGNAL OR NO SERVICE.
Promise after Promise and nothing happend

Well done Cell C.

According to the service call logged. The problem is mostly caused by terrain such as trees in the area. There is a planned site in the area, We are yet to confirm when it will go live. *DM*

 

[Cell_C]

The problems with my Cell C internet connection/access started last month. This while I had zero problems prior.

It is now the third week of having to deal with slow internet speeds (stuck on EDGE) or no service at all, despite having full reception. I am being sent from pillar to post and told that the problem is at my end, while it is not the case. I've tested, if it is not their DNS Server that is down then it is something else that is messed up at their end. All the Cell C users in my area are complaining about the exact same problems over the exact same time period. Cell C persists that the problem is at my end despite the fact that up to date they haven't sent anyone to investigate. In fact, each time I get a different story, but the consensus at their end is that the problem is at my end. This is despite the fact that 86 of the towers utilized by Cell C were recently sabotaged. This is according to one of their representatives.

If this is not sorted by Monday (14 April), I will make use of the process described in the Consumer Protection Act to give them 20 days notice of cancellation. If they make the mistake to penalize me in terms of the 5 months left on my contract, I will take them to the cleaners. The law makes it clear that we don't have to be stuck in a contract if the service provider fails to deliver, which is clearly the case here.

My advice to Cell C: You should stop wasting your time fighting for lower call termination rates and what have you if you cannot even get the basics right.

Hi paulmaritz, Please provide a reference number if you have logged a call before. I also need your contact details and street address. *DM*

 

[michelec]

Intermittent connectivity (any band) and very slow when connected.

Type of service (pre- or post-paid): prepaid
Physical address, location or Coordinates: Bellairs Drive - Northriding
Time of Issue: every given day
Dongle / handset used, Make and Model: Huawei 1752

Not to be said, to be able to reply this post I need to use an MTN connection...

 

[koki4]

Hi There,
I am in Fourways and also constant loosing signal, Is on and off, often misses important calls.
Then I had to sacrifice my data connection just to be online for Voice calls,
I changed my settings to Manual network selection and I selected Vodacom 2G , because CellC have roaming agreement with Vodacom but only for Voice.
Now I have stable connection all around. If I need Data I have to go again to Automatic network selection.. Its a hassle but serves me... Its so disappointing..
I wish can find an App that can do this switch by the touch of the shortcut- sililas as you switch WIFI or Bluetooth ..
Something as shortcut for Preset : Manual Vodacom... and Automatic.. but no luck so far about the app.. :-(

 

[ginggs]

I changed my settings to Manual network selection and I selected Vodacom 2G , because CellC have roaming agreement with Vodacom but only for Voice.

Are you sure about that?

 

[GRIM eXo]

i live in BLoemfontein, Pellisier area, work in bayswater area, none of these areas got network, 3g non existent, edge barely usable, dropped calls, late sms's a frequent thing. bought cell c speedstick(500 mb, 7.2mb speed) 2 years ago, i used roughly about 150 mb in 2 years coz of pathetic data throughput, filled out network form, techie came out, did his thing and never returned, no followup calls, sms's ****all to date. i posted my pics of no data, no signal on cell c fb page, posted about 60 pics, sum wer removed from page by cell c, i eventualy got blocked from fb page. last time wen i phoned customer care i was advised to put m.facebook wenbrowsing and not www as the phone wont regonise the address, lol wot i joke, clearly that idiot duno wot he is talking about since im using opera mini on my phone, he eventualy dropped the call, but not before telling me" u think u a clever"



u made my smartphone a dumb phone on ur cheap network
btw we had 3 smartphones in our household, all on cell c , all the same problem so no its not my phone or my settings and i refuse to camp on the roof for a signal



WHOOSH WHOOSH **** U CELL CRAP

 

[GRIM eXo]

I say had coz i moved to a better network