Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

Good Day All

i am looking in to all of these queries,
next week Tuesday having a meeting with the top guns ;)
well will be stream lining a system to be implemented ASAP,
so that when have an issue in area can find out and responded ASAP

Please note if happens once wait a few hour and try again then complete as bove and will get it rolling

regards
~AM~
 
Location: Hospital Park, Bloemfontein
Time of issue: 2011-04-30; from about 15h00
Device (Huawei / ZTE): Huawei Black Stick
Contract Type (pre- or post-paid): post
Existing reference numbers from Helpdesk: Couldn't be bothered to try, takes too long to answer
www.speedtest.net results (if possible): fluctuates, last results: ping= 85; download (CPT server) = 1.9; upload = 0.39
Any other information relevant to the problem: frequent disconnects; connects, but no throughput; connects, but only www.cellc.co.za

RSSI: -85dBm
MCC: 655
MNC: 07
LAC: 46
RNC ID: 305
Cell ID: 49343
SNR: -87, -8
 
147GTA said:
Location: MIDRAND, Carlswald AH
Time of issue: 7 Days now
Device (Huawei / ZTE): Huawei White stick
Contract Type (pre- or post-paid): Pre
Existing reference numbers from Helpdesk: submitted but none yet
www.speedtest.net results (if possible): not possible
Any other information relevant to the problem: ZERO throughput. Works fine for ~30s after connecting, thereafter tower ignores the modem 99 times out of 100.

Very frustrating. Like others here, I posted this via Vodacom - can't use cell C for anything.
Click to expand...

Well, something has changed in the Midrand area. Since ~Thursday 28/4, the modem and tower have started talking again. On Thursday, the tower must have been talking Hebrew and the modem Finnish because there was lots of network comm lights but very little data actually coming through. From Friday 29/4, the download is passable but upload is v poor. At least I can use it for general browsing now.

Speedtest result Sunday 31/4 10:56am (signal good, RSSI -71)
Upload 1.68Mb/s
Down 0.02 Mb/s !!!!
Ping 151 ms (used to be <100.... but much better than 800+ of last while).
Intresting is that it sees me as being in Cape Town, whereas it used to correctly see Gauteng. Don't know if this means anything or not.

I would guess that the bad speed is not due to network congestion or cell tower breathing as the RSSI/signal strength is still good, even when data throughput is poor. (the little bit I understand about towers is that if the loading is high, coverage shrinks and therefore I would draw the conclusion that if the signal strength is still excellent, loading cannot be too high).

I don't know much at all about cell networks but an obvious question would seem to be is this problem related to shared Cell-C/Voda towers only? How do Cell-C and Vodacom co-ord their software updates to ensure compatability?

I actually don't want to have to learn all about 3G and cell towers - I just want to browse the damn internet and occassionally play a bit of old school Starcraft on BNET. Cell-C 3G is like buying a new car and having to understand & fix the electrics before being able to drive it.

There have to be common factors in the areas affected. C'mon Cell-C, start using standard problem solving tools -> IS/IS NOT, FISHBONE DIAGRAMS, 5 WHY'S, DOE etc.
 
Cell_C said:
Good day stacatto

please can you use a program called mdma , to get the tower id (cell id )
at do a speed test www.speedtest.com
and ill try help you to the best i can

regards
~AM~
Click to expand...

@ CellC rep... so you guys are now asking for cell tower IDs? When my still unresloved issues started in January I offered to provide Cell Tower IDs and was told they were not needed
 
Location: Blouberg Rise
Time of issue: 3:20pm (Actually any time of day since the 16th of December 2010)
Device: Black Cell C modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: Too Many to mention with no conclusive answer.
www.speedtest.net results (if possible):
Any other information relevant to the problem: Feedback from Cell C is that there is only one active tower in Blouberg / Table view area with HSPA software/harware or something to that extent - cell c's signal web page however is more red than Vodacom's new colour for this region. I've been sitting with downloads & upload speeds of 0.6mbps & 0.01mbps since the 16th Decemebr 2010 - Still nothing done from Cell C side.

Hoping that they might read this & with a bit of luck fix something that should not have been broken.
 
Location: Kenilworth, Cape Town
Time of issue:From 30 April
Device (Huawei / ZTE): Huawei E1820
Contract Type (pre- or post-paid): Post
Existing reference numbers from Helpdesk:
www.speedtest.net results (if possible):
Any other information relevant to the problem: Since yesterday I could only get EDGE connection. 3G off cell #40392 unuseable. Current RSSI -95dBm - previous to the 30th of April -75 to 79 dBm.
 
Location: Claremont, 7708, Cape Town
Time of issue: From 1 May
Device (Huawei / ZTE): Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk:
www.speedtest.net results (if possible): http://speedtest.net/result/1276719904.png
Any other information relevant to the problem: Last night at about 1:30 could only get EDGE connection (usual 3G Cellid's 40081 and 40391 not available). Today can get 3G off usual towers (RSSI varies from -69 to -83dBm), but download speeds are terrible and, in most cases, less than upload speed.

Speedtest 2nd May: http://speedtest.net/result/1277929220.png
 
Last edited:
Location: Northriding, Randburg
Time of issue: whole day
Device: Huawei 1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: TT1368493
www.speedtest.net results (if possible):
1276925775.png

1276931570.png

Any other information relevant to the problem:
I have had about 3-4 hours where I could not browse the internet at all. After my call to Cell C, the rest of the day has been active, but at pathetic speeds and constantly disconnecting (after roaming on the vodacom network for about an hour.) Although the local speed test shows a 2Mbps download speed, I am not achieving anything close to this, even on local downloads/browsing.

I had to tether my phone to make this post, as I have been unable to do so via Cell C for almost an hour
 
ITS FRACKING IMPOSSIBLE TO WORK FROM HOME. I've been trying to connect to our office's remote portal the entire morning.

Request timed out ... 90% of the time. I can only manage about 2 min stable connection before the time outs returns.

Location: Brackenfell, Cape Town
Time of issue: Since January
Device: Huawei 1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: No point logging this issue with helpdesk since nothing has been fixed since January.
www.speedtest.net results (if possible):
1277599423.png


When will these issues be fixed in the Brackenfell area?
 
Location: Northcliff, JHB
Time of issue: since 10:00 on 2 April 2011
Device (Huawei / ZTE): Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: None
www.speedtest.net results (if possible):

Any other information relevant to the problem: Very slow speeds as above. Same problem with two different speedsticks, one on a router, other directly connected to a pc.
 
Location: Randpark Ridge
Time of issue: Whole Day
Device: Black Cell C modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): http://www.speedtest.net/result/1277953299.png (0.33 down and 0.08 up)

I notice Randpark Ridge, North Riding and Northcliff are having issues again *sigh*

EDIT ; and now only on EDGE. I'm thinking of selling my Cell C card shortly
 
Last edited:
Location: Summerstrand , Port Elizabeth
Device: Black Cell C modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): http://www.speedtest.net/result/1279250493.png
1279250493.png


My problem is not the speed,but the constant disconnects all the time. It is not specific to a particular laptop or PC etc.
I have had more than 8 disconnects just this morning. I am very fast loosing faith in this product.

*edit* It is now so bad that I can't keep a connection at all for longer than 15 mins. Switched over to wired lan now.
 
Last edited:
Stasoft said:
Location: Summerstrand , Port Elizabeth
Device: Black Cell C modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): http://www.speedtest.net/result/1279250493.png
1279250493.png


My problem is not the speed,but the constant disconnects all the time. It is not specific to a particular laptop or PC etc.
I have had more than 8 disconnects just this morning. I am very fast loosing faith in this product.

*edit* It is now so bad that I can't keep a connection at all for longer than 15 mins. Switched over to wired lan now.
Click to expand...



Good day Stasoft

what modem are you using ??
and what area are you in please

Regards
~AM~
 
Cell_C said:
Good day Stasoft

what modem are you using ??
and what area are you in please

Regards
~AM~
Click to expand...

uhhhmm, he clearly states these in his post??

What about all the issues in the Randburg Area?
 
gifs said:
uhhhmm, he clearly states these in his post??

Im sorry never saw that he stated he has a ZTE or E1820 modem
and that Summerstrand , Port Elizabeth has more then one tower.
so to have all detail we can better assist !


At ***Stasoft please PM me when can thanks

~AM~
Click to expand...
 
Download Speed < 0.5, Upload Speed < 0.03 - Unusable!!

For reporting New Problems in this thread (all the information is required)
Location: Brackenfell, Cape Town
Time of issue: All day every day since 01/05/2011
Device: Huawei E1820
Contract Type: pre-paid 5gig
Existing reference numbers from Helpdesk: Trouble Ticket 1363662, 1319420 and awaiting the new one logged on the 02/05/2011(2 delete without being read responses from the latest mail)
Speedtest Result: http://www.speedtest.net/result/1280047627.png
Any other information relevant to the problem:
Tower: 45542, Brackenfell Convenience Center
RSSI: 65bdm
RAT: 3g
External Arial
 
Last edited:
Cell_C said:
Im sorry never saw that he stated he has a ZTE or E1820 modem
and that Summerstrand , Port Elizabeth has more then one tower.
so to have all detail we can better assist !
Click to expand...

You are still avoiding the issues in Randburg. The connection was still very slow and unstable yesterday. I have to reboot my router every few minutes to get a connection, which is horribly slow and only lasts for a few seconds/minutes if I am lucky.
 
renierp said:
You are still avoiding the issues in Randburg. The connection was still very slow and unstable yesterday. I have to reboot my router every few minutes to get a connection, which is horribly slow and only lasts for a few seconds/minutes if I am lucky.
Click to expand...

Good day renierp

Like stated if having an issue with your area please fill in this

Location (address were you stay narrow down):
Time of issue:
Device:
Contract Type:
Existing reference numbers from Helpdesk:
Speedtest Result:
Any other information relevant to the problem:
Tower:
RSSI:
RAT:

I do not avoid any issue, when you send me this note i take them all and compile, a list and send them off, to correct division, and push then for an up date.
ask any one i help i put my all in to it, as per gift the sarcastic comment not called for.
i understand the frustration, but no use complaining and not giving me detail, please just bear with me, i am doing my best

Regards
~AM~
 
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