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CellC destroying my business
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This was posted on 26 January this year? Why is this not sorted out yet?
I don't really have a problem if CellC cannot handle the volume - I will gladly take my money back at this stage. Just give us the word so we know what is actually happening here, so that I do not waste more of my time on this please.
By the way, I am certainly in a very well covered area.
26-01-2011 06:42 PM #1
ronbo4GS
Cell C Executive
Join Date
Oct 2010
Posts
37
HSPA+ Speeds in Gauteng Region - Known Issue (From Cell C)
All Cell C Data Users,
We at Cell C are aware of the problem in the Gauteng Region and are actively working the issue. I waited to post this until I was sure we were close to identifying and solving the issues. To recap what our users have been seeing:
- Interruptions to data streams, i.e. download speed drops to 0 and then restarts
- Some cell sites lower than normal download speeds
- Data connection issues in connecting to the cell site
We have been working this with our vendor around the clock and I feel we have cracked the issue. Speeds and connection issues should start improving over the next 12 hours if our troubleshooting is verified on several more test clusters. On Thursday we will do extensive tests across the whole region to verify the corrective action has resolved the issue completely.
I would like to apologize to all of our users who have experienced this issue with the service. As we have stated before we wish to be transparent with our users and offer the best service in the country. Once the solution is verified on Thursday with region wide performance and stability tests I will do an additional post to outline what the problem was and how we have resolved it. Again I am very sorry for the bumps in the performance and we will get you back to full Wooosh! very soon.
Kind Regards
Ron Reddick
CTO
Cell C
I don't really have a problem if CellC cannot handle the volume - I will gladly take my money back at this stage. Just give us the word so we know what is actually happening here, so that I do not waste more of my time on this please.
By the way, I am certainly in a very well covered area.
26-01-2011 06:42 PM #1
ronbo4GS
Cell C Executive
Join Date
Oct 2010
Posts
37
HSPA+ Speeds in Gauteng Region - Known Issue (From Cell C)
All Cell C Data Users,
We at Cell C are aware of the problem in the Gauteng Region and are actively working the issue. I waited to post this until I was sure we were close to identifying and solving the issues. To recap what our users have been seeing:
- Interruptions to data streams, i.e. download speed drops to 0 and then restarts
- Some cell sites lower than normal download speeds
- Data connection issues in connecting to the cell site
We have been working this with our vendor around the clock and I feel we have cracked the issue. Speeds and connection issues should start improving over the next 12 hours if our troubleshooting is verified on several more test clusters. On Thursday we will do extensive tests across the whole region to verify the corrective action has resolved the issue completely.
I would like to apologize to all of our users who have experienced this issue with the service. As we have stated before we wish to be transparent with our users and offer the best service in the country. Once the solution is verified on Thursday with region wide performance and stability tests I will do an additional post to outline what the problem was and how we have resolved it. Again I am very sorry for the bumps in the performance and we will get you back to full Wooosh! very soon.
Kind Regards
Ron Reddick
CTO
Cell C
CellC 3g is fairly new... how on earth did your business manage before CellC? 
bought data bundles through vodascum, packed that all up and went through cellc.
I have a large set of data to transmit through today, and my vodacom bundles are disabled. So I have to re-enable all that because CellC is pathetic?
Awww shame madman....you sound like a liddle CellC suckup. You sound like the typical SA loser who just sucks up whatever companies dish out to you. Loser...
If they cannot handle it I'm quite happy to go elsewhere, but I will have my 3k back.
I have a large set of data to transmit through today, and my vodacom bundles are disabled. So I have to re-enable all that because CellC is pathetic?
Awww shame madman....you sound like a liddle CellC suckup. You sound like the typical SA loser who just sucks up whatever companies dish out to you. Loser...
If they cannot handle it I'm quite happy to go elsewhere, but I will have my 3k back.
Aw shame.. your business is going to be ruined becaise your 3k cheap internet is not working?
(doesn't sound like much of a business)
bought data bundles through vodascum, packed that all up and went through cellc.
I have a large set of data to transmit through today, and my vodacom bundles are disabled. So I have to re-enable all that because CellC is pathetic?
Awww shame madman....you sound like a liddle CellC suckup. You sound like the typical SA loser who just sucks up whatever companies dish out to you. Loser...
If they cannot handle it I'm quite happy to go elsewhere, but I will have my 3k back.
Both of you please play nice.
DukeofHouse
Senior Member
^This^
If you need business grade reliability rather go for a diginet or broadlink connection where there are SLAs and OLAs in place to protect you from downtime.
RavenXV
Member
I have been informed by Cell C Reps & Executive Management, that they would prefer to discuss Network / Data issues privately, one on one, in secret, out of the public eye. And they give me a whole lot of strange & unfounded excuses, as to why things are haywire on their Network. - Blaming everything from, Radio Interference, Dongles, simcards, smartfones, viruses, malware, automatic updates, service packs, location, walls, cars, people, DSTV, Police Radios, Airport DME / ILS transmitters, Ham Radios, Trucks, Jamming Devices, Ships out at Sea.... and on, and on.
They even insist that they must come to the exact GPS location where I and my friends experience the Network Problem.... Please for the Last Time, the Smartphones & Huawei Modem Dongles are Mobile Devices, and we all are mobile in cars, between locations, on the move, and the exact same problems/issues with the Network are country wide, it doesn't matter where you are. If someone says that all is fine, soon, I can assure you, you will be affected, unless you work for Cell C, and require a fully unrestricted Data Connection to perform your Duties on Cell C's Network.
Why, are Cell C experiencing the worst documented 3G upgrade ever, in the world. This Technology is not that new, and Sprint in the US has put in the 3.9G LTE network with only minor issues, for 100's of Million subscribers & 3.9G Devices. ZTE China should have the experience by now, to have a near smooth transition, why has that failed?
They even insist that they must come to the exact GPS location where I and my friends experience the Network Problem.... Please for the Last Time, the Smartphones & Huawei Modem Dongles are Mobile Devices, and we all are mobile in cars, between locations, on the move, and the exact same problems/issues with the Network are country wide, it doesn't matter where you are. If someone says that all is fine, soon, I can assure you, you will be affected, unless you work for Cell C, and require a fully unrestricted Data Connection to perform your Duties on Cell C's Network.
Why, are Cell C experiencing the worst documented 3G upgrade ever, in the world. This Technology is not that new, and Sprint in the US has put in the 3.9G LTE network with only minor issues, for 100's of Million subscribers & 3.9G Devices. ZTE China should have the experience by now, to have a near smooth transition, why has that failed?
RavenXV
Member
Actually, Cellular Moblile is a ITU Registered Telecommunications Product and are designed to perform at the highest standards - purporting to provide an error free service 99% of the time. - They are first and foremost a high end general purpose business product, as well as a consumer product.
ajax
Executive Member
Not unfounded many of them. According to a colleague of mine who contracts out to the mobile networks, they've had towers rendered inoperable/crashing because of various sources of interference.
I.e. a DSTV installer wanting to cut corners at a complex, cascades two signal amplifiers. This overloads and causes harmonics. It radiates back out the dish and takes out the 3G tower.
Or cheapskate garage remotes. Each time this one dude used his remote the tower crashed and the only way they could get it back up was to drive there and manually reboot.
Since my last interaction with CellC, I now believe that the Brackenfell/Kraaifontein issue is more wide-spread. In an effort to extend coverage quickly they have employed microwave uplinks, where fibre has not yet been laid. This was probably a good business decision to start with, but the lack of capacity across these microwave links has now become a huge issue!
RavenXV
Member
Hmm... Sorry, Radio Frequencies are Electromagnetic Waves that operate on separate band widths and are allocated by the Regulatory Body to prevent interference, else, you would NEVER be able to receive DSTV, TV, RADIO, CELLULAR, operate COMPUTERS, etc, and South Africa, has very little Radio Frequency interference when compared to the amount of Radio Transmission Densities in Europe & the Eastern USA. So your argument holds very little water. - Plus in KZN, we have very little Radio sources.
And as no-one operates a 900MHz Radio Frequency in South Africa except Cell C - there should be no interference except from the Sun.
And if what you say is true, Vodacom, MTN, & 8ta should be experiencing far higher reports of Radio Interference on their Data Network, due to the greater amount of subscribers, and coverage.
Plus: All the excuses that I outlined above have been ruled out, by thier RF Technicians.
Also: "a DSTV installer wanting to cut corners at a complex, cascades two signal amplifiers. This overloads and causes harmonics. It radiates back out the dish and takes out the 3G tower." - How, the Dish is parabolic, and would send it out in a highly directional direction.
And as no-one operates a 900MHz Radio Frequency in South Africa except Cell C - there should be no interference except from the Sun.
And if what you say is true, Vodacom, MTN, & 8ta should be experiencing far higher reports of Radio Interference on their Data Network, due to the greater amount of subscribers, and coverage.
Plus: All the excuses that I outlined above have been ruled out, by thier RF Technicians.
Also: "a DSTV installer wanting to cut corners at a complex, cascades two signal amplifiers. This overloads and causes harmonics. It radiates back out the dish and takes out the 3G tower." - How, the Dish is parabolic, and would send it out in a highly directional direction.
Last edited:
ajax
Executive Member
Sounds like the software developer who said "that shouldn't happen"
What if the tower was on the roof of the complex with the dish of the complex pointing straight at it?
I'm just relaying a particular case that they were lucky enough to track down and solve. But of course we can't rule out that these possible sources of service disruption/degradation are used in a cut and paste response to consumer complaints.
Mod note:
OP deleted post, closing thread.
OP deleted post, closing thread.
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