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CellC-> Vodacom
- Thread starter ijacobs3
- Start date
ijacobs3
Expert Member
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- Oct 15, 2009
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I have been having issues with CellC network since been migrated to Vodacom on both my CellC contract numbers.
1. Calls are dropping
2. Network coverage disappears
3. Mobile data internet service is continuously buffering while on YouTube and struggle to browse the internet.
What frustrates me more is that i am a paying contract customer and this is what i have been experiencing since the migration as my area has poor Vodacom coverage.
@Cell_C please Help ASAP
1. Calls are dropping
2. Network coverage disappears
3. Mobile data internet service is continuously buffering while on YouTube and struggle to browse the internet.
What frustrates me more is that i am a paying contract customer and this is what i have been experiencing since the migration as my area has poor Vodacom coverage.
@Cell_C please Help ASAP
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They have gone completely silent on me....numerous follow-ups and nothing.. got a reference number on 11 Feb, but 3 weeks later and nothing has changed....You really have to keep hounding them
CellC...are u even helping your contract customers?
- Joined
- Sep 7, 2010
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Good Day unobeat
Thank you for reaching out to us.
Please accept our apologies for the delay in response. Kindly send us a PM with the affected number so we can help.
^NZ
Pm send.
*Update*
So after CellC here went all silent on me even on pm.
Decided to communicate to them on Twitter ehich then i completed a form for an escalation and got a call logged with network department.
I got feedback that my SIM cards are old and i will need to get new SIMs from CellC store (not rica them) then do a SIM SWAP through call center and that resolved my issue.
When i selected the network provider, i chose Cellc and network speed on mobile data is back to normal plus i have enabled roaming.
So after CellC here went all silent on me even on pm.
Decided to communicate to them on Twitter ehich then i completed a form for an escalation and got a call logged with network department.
I got feedback that my SIM cards are old and i will need to get new SIMs from CellC store (not rica them) then do a SIM SWAP through call center and that resolved my issue.
When i selected the network provider, i chose Cellc and network speed on mobile data is back to normal plus i have enabled roaming.
ijacobs3
Expert Member
- Joined
- Oct 15, 2009
- Messages
- 3,208
Very glad to hear this!
Thanks man@Cell_C ? no more help for forum users? you guys sorted mine out so nicely after loads of fighting
This is good news... So there's hope for me
ijacobs3
Expert Member
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- Oct 15, 2009
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Out of interest, who did you port to?
With CellC and Vodacom network quality being really terrible in my area, I went with MTN.