CellC-> Vodacom

Lee31

Active Member
Joined
Feb 8, 2012
Messages
62
Still terrible on my side.

Hopefully mine will get resolved soon..
 

unobeat

Senior Member
Joined
Feb 6, 2014
Messages
630
I have been having issues with CellC network since been migrated to Vodacom on both my CellC contract numbers.

1. Calls are dropping
2. Network coverage disappears
3. Mobile data internet service is continuously buffering while on YouTube and struggle to browse the internet.

What frustrates me more is that i am a paying contract customer and this is what i have been experiencing since the migration as my area has poor Vodacom coverage.

@Cell_C please Help ASAP
 
Last edited:

Lee31

Active Member
Joined
Feb 8, 2012
Messages
62
You really have to keep hounding them :(
They have gone completely silent on me....numerous follow-ups and nothing.. got a reference number on 11 Feb, but 3 weeks later and nothing has changed....

CellC...are u even helping your contract customers?
 

ijacobs3

Expert Member
Joined
Oct 15, 2009
Messages
3,192
They have gone completely silent on me....numerous follow-ups and nothing.. got a reference number on 11 Feb, but 3 weeks later and nothing has changed....

CellC...are u even helping your contract customers?
@Cell_C ? no more help for forum users? you guys sorted mine out so nicely after loads of fighting :D
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,503
I am still waiting @Cell_C

A response could be appreciated and not this silence.
Good Day unobeat

Thank you for reaching out to us.

Please accept our apologies for the delay in response. Kindly send us a PM with the affected number so we can help.

^NZ
 

unobeat

Senior Member
Joined
Feb 6, 2014
Messages
630
*Update*

So after CellC here went all silent on me even on pm.

Decided to communicate to them on Twitter ehich then i completed a form for an escalation and got a call logged with network department.

I got feedback that my SIM cards are old and i will need to get new SIMs from CellC store (not rica them) then do a SIM SWAP through call center and that resolved my issue.

When i selected the network provider, i chose Cellc and network speed on mobile data is back to normal plus i have enabled roaming.
 

ijacobs3

Expert Member
Joined
Oct 15, 2009
Messages
3,192
*Update*

So after CellC here went all silent on me even on pm.

Decided to communicate to them on Twitter ehich then i completed a form for an escalation and got a call logged with network department.

I got feedback that my SIM cards are old and i will need to get new SIMs from CellC store (not rica them) then do a SIM SWAP through call center and that resolved my issue.

When i selected the network provider, i chose Cellc and network speed on mobile data is back to normal plus i have enabled roaming.

Very glad to hear this!
 

Lee31

Active Member
Joined
Feb 8, 2012
Messages
62
*Update*

So after CellC here went all silent on me even on pm.

Decided to communicate to them on Twitter ehich then i completed a form for an escalation and got a call logged with network department.

I got feedback that my SIM cards are old and i will need to get new SIMs from CellC store (not rica them) then do a SIM SWAP through call center and that resolved my issue.

When i selected the network provider, i chose Cellc and network speed on mobile data is back to normal plus i have enabled roaming.
This is good news... So there's hope for me
 

Lee31

Active Member
Joined
Feb 8, 2012
Messages
62
Update: So 4 reference numbers later with absolutely no improvement (unable to make calls even) I cancelled my contract and ported away from CellC.

Happy days ever since
 

ijacobs3

Expert Member
Joined
Oct 15, 2009
Messages
3,192
Update: So 4 reference numbers later with absolutely no improvement (unable to make calls even) I cancelled my contract and ported away from CellC.

Happy days ever since
Out of interest, who did you port to?
 
Top