Arzy
Honorary Master
I guess I've just been unlucky then with the call centre staff I've had while trying to get my installation done. I called again now and the first person (Petella) refused to help me on the grounds that they are not allowed to give out progress related information (I dialled 10219, option 2, option 2). The second person was willing to help though.
In general my experience with the call centre has been awful. I've gone from an expected installation date, to a confirmed date, to no date available, to end of november for my installation. Now I'll accept that the call centre can only provide me with the information they have available, but then Telkom should at least make the correct information available to them. On at least 3 occasions I've called to get updates where I got different information relating to my order even though my calls were less than 30 minutes apart.
Being told the project in my area is complete and to dial 0800456786 to get a date of installation and then being told that the project isn't complete and that I must dial 10219 for updates just to get the instruction to dial 0800456786 again is infuriating.
I may be unreasonable in this, but I also expect that when someone says they will call you within 48 hours they will do so. Unfortunately I am still waiting on 9 such calls, the oldest being 7 weeks now, where I have called back and asked to speak to the person who was going to call me just to be informed they are unavailable and they will call me...within 48 hours......
In general my experience with the call centre has been awful. I've gone from an expected installation date, to a confirmed date, to no date available, to end of november for my installation. Now I'll accept that the call centre can only provide me with the information they have available, but then Telkom should at least make the correct information available to them. On at least 3 occasions I've called to get updates where I got different information relating to my order even though my calls were less than 30 minutes apart.
Being told the project in my area is complete and to dial 0800456786 to get a date of installation and then being told that the project isn't complete and that I must dial 10219 for updates just to get the instruction to dial 0800456786 again is infuriating.
I may be unreasonable in this, but I also expect that when someone says they will call you within 48 hours they will do so. Unfortunately I am still waiting on 9 such calls, the oldest being 7 weeks now, where I have called back and asked to speak to the person who was going to call me just to be informed they are unavailable and they will call me...within 48 hours......