Communication between WBS & iBurst Customers

Do you want this thread replaced with a post-launch thread?

  • Start a new thread (i.e. wipe the slate clean) & close/lock this thread

    Votes: 19 86.4%

  • Leave it open for constructive criticism of WBS iBurst Customer Service & Support

    Votes: 3 13.6%
  • Total voters
    22
  • Poll closed .
Status
Not open for further replies.
Thanks ic

Its clear to me the WBS is heading for failure, the QOS & Customer Service have been nothing but shocking. Soft Launch or not, I pay they service simple as that.
 
we can pay them pro rata eg we supposed to get 1mbit line at R450. so if im getting 70kbit(70/1000) then we should pay R45 a month (R450/1000) .

is that not fair ?
 
ps, i know my math is not 100% but you get the idea.
pps, guy at my work to sentech to small claims court over something like this, and won. Think if each person who hates their service did the same, they would listen ?
pps, When i got my modem, i paid them the stupid activation fee in cash. Ive since recieved a bill for the activation fee via email. Ive since emailed them twice asking them to clear it up,...... ill give $1million to anyone who guesses how many replies ive got ?

ppps, kidding about the $1million,...

so,....

small claims court ? anyone ?
 
I have also paid my up front activation via eft, now they are billing me for it int the first debit order run, time to send a nice letter to them indiating the situation and also that that amounts to fraud,

I will give them the chance to fix there error before taking any further action.
 
arnonel said:
ps, i know my math is not 100% but you get the idea.
pps, guy at my work to sentech to small claims court over something like this, and won. Think if each person who hates their service did the same, they would listen ?
pps, When i got my modem, i paid them the stupid activation fee in cash. Ive since recieved a bill for the activation fee via email. Ive since emailed them twice asking them to clear it up,...... ill give $1million to anyone who guesses how many replies ive got ?

ppps, kidding about the $1million,...

so,....

small claims court ? anyone ?
Click to expand...

Yep, I will go with you. Lets give them time as I qqueried that I should not be billed for 15 days in Jan as there was no service. They sent me an email stating that they will not bill me until my issue is resolved. ....

With you.....tired of being ripped of by companies promising services in SA and not delivering...if this was the US they would be sued......
 
noone knows... not even me :P

apparently it was down since 6 (just died on me) they didn't have a clue anything was wrong. I think Tyrone is an ex-Sentech employee, got the standard line of "nothing is wrong, you're the first person to call in" thing.

And then 21:00 tonight, it was supposedly rebooted and should be up by 21:30

they did something though, speeds look like it's returned kind of...
 
I also connect to the Bryanston BS cant say i have noticed anything really :( Hopefully we will be next on the list IC :D man I hope i get my 1Mb back.
 
Odd sort of message to send out at 11.15pm!

Well, my connection has remained up for over 2 days now, so if I'm normally on the Sandton base-station and they did the reboot, I must have switched to another base-station. And maybe back again.

Regardless, I'm getting 850kbps and 1100kbps on the MyAdsl and Telkom speed tests, respectively, so I can't complain.

Back to download city.
 
ic, are you sure it's the base station itself and not some kind of yahoo that's interfering with the signal by broadcasting his own little porn-a-pa-looza or something?
 
eh?

"We are busy working on stuff, we'll be down for an hour"

They don't say where, and possibly which areas are affected... no mail from them to me... and as soon as I get it, I'll forward it again to mr parvin

he sounded annoyed that i cc'd him on every complaint email I ever wrote to wbs
 
I got the warning email as well. I ASSUME I connect to Northcliff - but I have to admit I don't know how to check.. Guessing it's all over.
I got Iburst Saturday, still trying to decide whether or not to keep it.....
But I also DO appreciate the warning from WBS tht there is going to be a problem, as opposed to just experiencing downtime and not knowing there is a valid reason...
 
Last edited:
ic said:
There are currently 2 ways of finding out which base-station your UT connects to (or is disconnected from), one of them involves Black Magic & Santeria, the other involves calling the WBS Helplessdesk & since you are unlikely to get through to a knowledgable being, you may as well go with door#1.
Click to expand...
Nice sense of humour.... I know one or two witches so I'll go with nr 1 then....
 
Last edited:
I wonder if we could go all "charmed" and get some1 from WBS to participate on this forum :mad:
 
ic said:
Yeah, where's Phoebee/Fee-Bee when you want her for the night?
Click to expand...

Bring back Prue, Bring Back Prue, Bring Back Prue.......................Damnd wrong forum, but I wish :o
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X