Consumer protection act - Notebook opened warranty void

JRJakkals said:
Email from supplier

“Regarding the ASUS laptop that was sent in to us today .

A 3rd party has opened the laptop , there are marks all the way around the palm rest/ bottom cover , there is a pimple mark on the palm rest where the incorrect screw was used .

The original ASUS OEM image has been removed and non-ASUS windows 10Pro has been installed . On a quick assessment we found the mic is not picking up , this is probably due to the incorrect image on the laptop .

We have charged the battery to 100 % to test the capacity and the battery does charge fully . We have ran a quick ASUS Linux based battery test ( around 10 minutes ) the test finds no problem with the battery , we ran two independent battery tests , also no fault was found .With the laptop not having the original ASUS OEM image on it , the image is the first place to start , we will need to reload the image on the laptop . We will have to download the image from ASUS , this can take a few days .

Please note that ASUS wont cover the warranty due to 3rd party tampering on the unit .”
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That's a very reasonable response.

I hope you disclose the laptop issues to any potential buyer. Judging by your actions thus far, I fear you won't.
 
JohnStarr said:
Dude, if you physically opened the notebook you have no, NO, recourse. Your warranty is void. They have the physical proof you did so according to the report you pushed through.
Best to take it to a laptop repair center and see what they can do.

PS: Loading the original version version of Windows won't make the laptop charge if it's a hardware issue.
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Opening up a laptop does not void warranty, adding ram or replacing the drive should not void it, and something like wrong screws put in, if it is not the cause the damage does not mean the warranty is void.

Those warranty void if seal broken stuff have been thrown out before in EU and US courts, pretty sure SA would do the same.

Imagine if you brought in your car but because you replaced the front light bulb they use that as an excuse that they won't honor the warranty on the motor.
 
JRJakkals said:
Notebook shows charging and just stops, on your charging icon it goes left\right and just stop. Then I unplug charger and plug it back in then it does the same....
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I had some Asus notebooks at my previous company that did the same thing.
Turned out they just needed a BIOS update to sort the issue out.
I stopped buying Asus laptops after that.
 
Johnatan56 said:
Opening up a laptop does not void warranty, adding ram or replacing the drive should not void it, and something like wrong screws put in, if it is not the cause the damage does not mean the warranty is void.

Those warranty void if seal broken stuff have been thrown out before in EU and US courts, pretty sure SA would do the same.

Imagine if you brought in your car but because you replaced the front light bulb they use that as an excuse that they won't honor the warranty on the motor.
Click to expand...
I agree that whatever was done to the laptop wouldnt have caused the charging issue, but this is SA.
Our consumer protection acts are worth less than the paper they are printed on.
 
JRJakkals said:
Notebook shows charging and just stops, on your charging icon it goes left\right and just stop. Then I unplug charger and plug it back in then it does the same....
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Have you tried a different charger ?

If there is not enough voltage coming from the charger it might act like that.
If that is the issue then perhaps they can change the charger.
 
Johnatan56 said:
Opening up a laptop does not void warranty, adding ram or replacing the drive should not void it, and something like wrong screws put in, if it is not the cause the damage does not mean the warranty is void.

Those warranty void if seal broken stuff have been thrown out before in EU and US courts, pretty sure SA would do the same.

Imagine if you brought in your car but because you replaced the front light bulb they use that as an excuse that they won't honor the warranty on the motor.
Click to expand...
True but as it stands this is standard practice in SA with tech warranties across laptops, smartphones and so forth. I doubt it would result in a small claims court win, it would likely need a higher court to rule against the practice.
 
Johnatan56 said:
Opening up a laptop does not void warranty, adding ram or replacing the drive should not void it, and something like wrong screws put in, if it is not the cause the damage does not mean the warranty is void.

Those warranty void if seal broken stuff have been thrown out before in EU and US courts, pretty sure SA would do the same.

Imagine if you brought in your car but because you replaced the front light bulb they use that as an excuse that they won't honor the warranty on the motor.
Click to expand...
Yeah, because everyone who buys a laptop has the cash to splash out on a court case...
Never been done here. Where is this fine print you read that says it was OK?
 
Milano said:
True but as it stands this is standard practice in SA with tech warranties across laptops, smartphones and so forth. I doubt it would result in a small claims court win, it would likely need a higher court to rule against the practice.
Click to expand...
Doubt it, pretty sure the consumer protection agency will sort it out.
 
Imagine breaking a laptop and demanding a refund... So the business must take a knock...
 
Several posts back the OP said reloading Win 10 Home solved the problem.

Sounds like a Windows setting or driver issue only.
 
Wouldn't the owner of the laptop be a 1st or 2nd party?
 
Johnatan56 said:
Opening up a laptop does not void warranty, adding ram or replacing the drive should not void it, and something like wrong screws put in, if it is not the cause the damage does not mean the warranty is void.

Those warranty void if seal broken stuff have been thrown out before in EU and US courts, pretty sure SA would do the same.

Imagine if you brought in your car but because you replaced the front light bulb they use that as an excuse that they won't honor the warranty on the motor.
Click to expand...
Take that story to the vendor/repair center and see how far it gets you....
 
C4Cat said:
He already said he fixed the issue so why hang about here any longer?
Click to expand...
Where did he say that?

This?

JRJakkals said:
Ok I have loaded Windows Home and drivers works perfectly...Notebook is fine and faster
Click to expand...
Is he implying that the charging is also sorted?

A few posts later he is still referring to the issue. He's English is a bit kak though so it could've been lost in translation.
 
The OP was a blatant lie, probably the one he started with when contacting the supplier.

"I only loaded another OS".

He now admits to opening the laptop and literally made a "screw-up" of putting it back together - so bad that the plastic actually bulges, penetrating who knows what.

OP should read: "How can I abuse the CPA to unfluck my fluckup and bully the supplier into giving me a new laptop?"
 
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