Consumer protection act - Notebook opened warranty void

Notebook shows charging and just stops, on your charging icon it goes left\right and just stop. Then I unplug charger and plug it back in then it does the same....
 
Imho opening the laptop and adding memory or replacing a user replaceable and supported component should not void your warranty including any software installation as long as it’s not in contravention of any condition of sale or warranty / related policy. In your case though, not taking due care or damaging it in the process most likely does provide support to void it as it indicates due care not having been taken. Also, installing custom software or OS shouldn’t be a concern however if it is required to return the product to factory state in order to troubleshoot it (ie recovery or diagnostic partitions etc) that should be at your cost.
 
So I have question? So what if I want to upgrade memory or SSD drive. Am I still not allowed to do it?
 
JRJakkals said:
So I have question? So what if I want to upgrade memory or SSD drive. Am I still not allowed to do it?
Click to expand...

No, because there are peeps out there that do not take due care when doing upgrades... they leave pimple marks on the palm rest as they use incorrect screws etc. Scandalous, I know...

*cough*
 
Ok I have loaded Windows Home and drivers works perfectly...Notebook is fine and faster
 
Not all manufacturers are like this and typically only if there is a non tamper seal that is broken do they care.

Dell and Lenovo don't care on their business units if you open them up, they often even expect the end user to open their laptops to fit replacement parts they supply on warranty repairs.
 
I get the suppliers to install SSD in new notebooks, that way it is covered with them, and I don't need to tamper with anything.. Saves time and extra hassle if something goes south.
 
JRJakkals said:
So my plan is to reload Windows 10 Home on it and all drivers. And see if the notebook battery charges. Then maybe I can take it back to the supplier....
Click to expand...
Dude, if you physically opened the notebook you have no, NO, recourse. Your warranty is void. They have the physical proof you did so according to the report you pushed through.
Best to take it to a laptop repair center and see what they can do.

PS: Loading the original version version of Windows won't make the laptop charge if it's a hardware issue.
 
JRJakkals said:
So I have question? So what if I want to upgrade memory or SSD drive. Am I still not allowed to do it?
Click to expand...
I have an Asus G75VX that I bought off Amazon.de. I ordered a US keyboard for the laptop through the Asus site, and it arrived in JHB. I was going there on business and tried to fetch the keyboard. They explicitly told me on the phone that they would install it, which they did. Warranty intact.
You took the law into your own hands and opened it up. This isn't a componentry PC you built yourself, in which case the parts would all be under warranty. It's a laptop with clear tamper detection indicators which you voided a warranty on.
Sorry, that's how it is.
 
JRJakkals said:
Ok I have loaded Windows Home and drivers works perfectly...Notebook is fine and faster
Click to expand...
Then the drivers you installed with your image is not the right ones, those drivermax type services don't actually get the right drivers, why did you need to open the laptop up just to format or load your own OS?
 
Heading needs to be changed.

Stupidity protection act
 
JRJakkals said:
So my plan is to reload Windows 10 Home on it and all drivers. And see if the notebook battery charges. Then maybe I can take it back to the supplier....
Click to expand...
Maybe try a different charger...
 
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