Cool Ideas Fibre ISP – Feedback Thread 4

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And here I am just wishing I didn't have to run a VPN to get lower than 360ms to Germany..
 
There was a backhaul path that flapped which would have affected Vumatel Ethernet, Aerial and Evotel. These are also being moved in the next couple days.
 
chrisGolf said:
I see some of the routing seem to be going via KZN then assuming EASSy instead of WACS

Code: 
2.|-- router.lan 0.0% 5 1.9 2.2 1.5 3.5 0.8
3.|-- 154.0.0.121 0.0% 5 4.0 4.6 3.9 5.4 0.6
4.|-- 100.99.1.225 0.0% 5 5.2 5.2 4.8 5.6 0.3
100.99.1.227
100.99.1.226
5.|-- 100.99.2.179 0.0% 5 4.2 5.1 4.2 5.8 0.7
6.|-- 197.103.32.148 40.0% 5 6.4 9.8 6.3 16.7 6.0
7.|-- 168.209.132.136 0.0% 5 15.0 15.5 14.7 16.4 0.7
8.|-- za-gp-pkl-p-2-hu-0-1-0-11 0.0% 5 13.7 37.8 13.7 129.9 51.5
9.|-- 168.209.90.43 0.0% 5 16.4 15.7 15.1 16.4 0.5
10.|-- za-kzn-umh-hpe-2-be-212.i 0.0% 5 14.1 14.5 13.5 15.3 0.7
11.|-- mi-za-umh-p8-ten-ge-0-0-1 0.0% 5 13.6 14.0 13.6 14.5 0.4
12.|-- core2b-dock-pos-0-3-4-1.i 0.0% 5 199.2 199.0 198.5 199.4 0.3
13.|-- core1b-dock-be-1.ip.ddii. 0.0% 5 191.3 190.4 187.6 191.4 1.6
14.|-- be20.asr01.thn.as20860.ne 0.0% 5 197.9 197.6 197.0 198.1 0.4

See node 10 ; KZN ...
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It would actually be seacom but would hairpin for now via JHB.
 
Captain Morgan said:
@PBCool
@TheRoDent
@CoolChick

Please assist with support ticket: #COOL-20221204-1077254

Lack of urgency and copy & paste responses seems to be in order at the end of the day.
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Hi, I had a look, it isn't copy paste answers we logged the fault with the FNO accordingly. MFN actually have a 5 working day SLA. Until that lapses we can't escalate as an ISP.
 
Some FNOs seem to be battling today as well, let's please try treat issues independently vs assuming it's all related to the same thing :)
 
Seeyou said:
View attachment 1436919
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Yes so as mentioned CPT hasn't changed as yet, our LINX port should be coming back up this week after moving DCs in London. We will then have a bit more control over this sort of thing.

Let me run a trace from JHB to see once I'm back at a PC of some sort.
 
PBCool said:
Some FNOs seem to be battling today as well, let's please try treat issues independently vs assuming it's all related to the same thing :)
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Yeah this is definitely FNO's having issues, I have been busy this afternoon with customers changing their routing etc around as we also had some weird stuff starting to flap etc.

This was on Vumatel / Metrofibre / DFA

So I think the guys were all affected by either upstream back haul or an outage related to load shedding.
 
When will you have update on this?
"
Date: 07/12/2022 @ 13:13 PM
Suspected Area/s affected: Randburg and Centurion
Fibre Networks affected: OpenServe
Suspect Impact: Customers on the above fibre lines in the above areas will experience no connectivity.

Cool Ideas network engineers along with OpenServe engineers are currently investigating.

#Randburg #Centurion #OpenServe"
 
Veneficus said:
When will you have update on this?
"
Date: 07/12/2022 @ 13:13 PM
Suspected Area/s affected: Randburg and Centurion
Fibre Networks affected: OpenServe
Suspect Impact: Customers on the above fibre lines in the above areas will experience no connectivity.

Cool Ideas network engineers along with OpenServe engineers are currently investigating.

#Randburg #Centurion #OpenServe"
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Hi there, our teams have requested feedback from the FNO. Will update soonest, provided that we get an update.
 
Veneficus said:
When will you have update on this?
"
Date: 07/12/2022 @ 13:13 PM
Suspected Area/s affected: Randburg and Centurion
Fibre Networks affected: OpenServe
Suspect Impact: Customers on the above fibre lines in the above areas will experience no connectivity.

Cool Ideas network engineers along with OpenServe engineers are currently investigating.

#Randburg #Centurion #OpenServe"
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It seems like it may be resolved, we have to log independent line downs. So probably worth logging it for me.
 
PBCool said:
Sorry you feel that way, how so?
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I have had niggly issues with random disconnects, Netflix was even buffering on a 500/200 line earlier today but with all the load shedding going on and changes you are making would imagine things could only get better. On Home-Connect I was having major problems with evening peaks and the network was certainly not as responsive as now on Cool Ideas. A bit of give and take I guess.
 
SHANRSA said:
I have had niggly issues with random disconnects, Netflix was even buffering on a 500/200 line earlier today but with all the load shedding going on and changes you are making would imagine things could only get better. On Home-Connect I was having major problems with evening peaks and the network was certainly not as responsive as now on Cool Ideas. A bit of give and take I guess.
Click to expand...
Yes well we will mention if we are making changes, the impact today was mostly due to FNO issues :)
 
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