Cool Ideas Fibre ISP - Feedback

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Hi PBCool

I applied for a SADV package over a week ago. Installation was complete before I applied, just waiting on the details to configure my router.

I have been notified that Cool Ideas is waiting for confirmation from SADV that the line is active. Does it usually take this long to get this done? There just seems to be some finger pointing going on between Cool Ideas and SADV.

Ticket - #COOL-20180502-99137

Thanks
 
GinjaNinja said:
Hi PBCool

I applied for a SADV package over a week ago. Installation was complete before I applied, just waiting on the details to configure my router.

I have been notified that Cool Ideas is waiting for confirmation from SADV that the line is active. Does it usually take this long to get this done? There just seems to be some finger pointing going on between Cool Ideas and SADV.

Ticket - #COOL-20180502-99137

Thanks
Click to expand...

call SADV and find out, once its setup CISP is quick.
 
GinjaNinja said:
Hi PBCool

I applied for a SADV package over a week ago. Installation was complete before I applied, just waiting on the details to configure my router.

I have been notified that Cool Ideas is waiting for confirmation from SADV that the line is active. Does it usually take this long to get this done? There just seems to be some finger pointing going on between Cool Ideas and SADV.

Ticket - #COOL-20180502-99137

Thanks
Click to expand...
Sure will check it out, SADV are supposed to notify us but often don't.
 
Looks like 1.1.1.1 is routing to DBN again...

traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 52 byte packets
1 155.93.152.1 (155.93.152.1) 2.500 ms 1.901 ms 1.597 ms
2 154.0.3.97 (154.0.3.97) 29.460 ms 9.123 ms 6.837 ms
3 154.0.2.1 (154.0.2.1) 1.909 ms 1.553 ms 1.750 ms
4 154.0.4.54 (154.0.4.54) 2.347 ms 2.183 ms 2.281 ms
5 154.0.4.6 (154.0.4.6) 10.957 ms 10.945 ms 10.932 ms
6 196-10-141-198.ixp.durban (196.10.141.198) 12.077 ms 12.699 ms 12.186 ms
7 1dot1dot1dot1.cloudflare-dns.com (1.1.1.1) 11.313 ms 11.588 ms 11.491 ms
Click to expand...
 
[MENTION=15641]CIS[/MENTION]P

Can you please sort out the connect team. I've been trying since 10am to get my data only account details without success

#COOL-20180504-100091 - New Application.

Thanks :}
 
Waylander said:
Looks like 1.1.1.1 is routing to DBN again...
Click to expand...

from where?

Looks fine for me here in CPT area.

Tracing route to 1dot1dot1dot1.cloudflare-dns.com [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 155.93.246.1
3 2 ms 4 ms 3 ms 154.0.1.125
4 1 ms 1 ms 1 ms 154.0.1.13
5 1 ms 1 ms 1 ms 196-10-140-198.ixp.capetown [196.10.140.198]
6 1 ms 1 ms 1 ms 1dot1dot1dot1.cloudflare-dns.com [1.1.1.1]

Trace complete.
 
Waylander said:
Who was your previous ISP?
Click to expand...

CrystalWeb. It's been a while that an ISP went and helped me out at 9pm on a Friday Night; following up and making sure things are sorted on a Saturday. So far so good, support is nice and the ISP is responsive with a working product.
 
bokkies12345 said:
CrystalWeb. It's been a while that an ISP went and helped me out at 9pm on a Friday Night; following up and making sure things are sorted on a Saturday. So far so good, support is nice and the ISP is responsive with a working product.
Click to expand...

Sounds like [MENTION=394133]PBCool[/MENTION] should give that employee a beer :whistle:
 
jannier said:
from where?

Looks fine for me here in CPT area.

Tracing route to 1dot1dot1dot1.cloudflare-dns.com [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 155.93.246.1
3 2 ms 4 ms 3 ms 154.0.1.125
4 1 ms 1 ms 1 ms 154.0.1.13
5 1 ms 1 ms 1 ms 196-10-140-198.ixp.capetown [196.10.140.198]
6 1 ms 1 ms 1 ms 1dot1dot1dot1.cloudflare-dns.com [1.1.1.1]

Trace complete.
Click to expand...
Thanks will fix.
 
Waylander said:
Looks like 1.1.1.1 is routing to DBN again...
Click to expand...

Fixed, incredible how helpful a working network and active support is.

Tracing route to 1dot1dot1dot1.cloudflare-dns.com [1.1.1.1]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 155.93.152.1
2 3 ms 4 ms 2 ms uo1-cust.coolideas.co.za [154.0.3.97]
3 <1 ms <1 ms <1 ms c1-backbone.coolideas.co.za [154.0.2.1]
4 <1 ms <1 ms <1 ms c3t-backbone.coolideas.co.za [154.0.1.137]
5 <1 ms <1 ms <1 ms cu-backbone.coolideas.co.za [154.0.2.30]
6 2 ms 2 ms 1 ms cloudflare.jinx.net.za [196.223.14.109]
7 1 ms 1 ms 1 ms 1dot1dot1dot1.cloudflare-dns.com [1.1.1.1]
Click to expand...
 
When i try upload stuff to google drive im getting rather slow speeds around 20mbps on average, is there a reason for this.

I will download and i get my full 100mbps.

I have posted a screenshot with the speedtest even to google and its not the greatest.

Untitled.png

Speedtest done on http://speedtest.googlefiber.net/

But when i do a local speedtest in terms of MYBB or speedtest.net to CISP i get 100mbps


Ticket #COOL-20180505-100225
 
Last edited:
under_sky said:
When i try upload stuff to google drive im getting rather slow speeds around 20mbps on average, is there a reason for this.

I will download and i get my full 100mbps.

I have posted a screenshot with the speedtest even to google and its not the greatest.

View attachment 519159

Speedtest done on http://speedtest.googlefiber.net/

But when i do a local speedtest in terms of MYBB or speedtest.net to CISP i get 100mbps


Ticket #COOL-20180505-100225
Click to expand...
Google peers locally so it depends how they manage their sessions, if you are getting 100Mbps upload to the handover which seems you are, it is managed by Google from there.
 
PBCool said:
Google peers locally so it depends how they manage their sessions, if you are getting 100Mbps upload to the handover which seems you are, it is managed by Google from there.
Click to expand...

Im getting my 100 down but not up and yeah the local handover is normally why i was always so fond of them
 
Upgraded from 100/100 ==> 200/200 ( Octotel , CT ) 0n 02May2018. Speeds seem off..
COOL-20180503-99762
 

Attachments

  • CI-Speedtest-02MAy-to-06MayCapture.jpg
    CI-Speedtest-02MAy-to-06MayCapture.jpg
    28.9 KB · Views: 179
[MENTION=394133]PBCool[/MENTION] Can’t you increase the max limit on your queues for 100mbps ( Vumatel Aerial ) service just a tiny bit. Keep getting 99mbps on speed test. Hehe. It’s a mental barrier and doesn’t work well when showing off my internet to friends
 
Last edited:
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