Cool Ideas Fibre ISP - Feedback

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PBCool said:
"Yeap as mentioned above there was a link experiencing loss to Teraco last night which we switched to another path. Which would have affected your friend in Randburg. You being in Rustenburg uses our Cape Town network which has independent international."

As posted above :), the strange thing is we were still getting reports of lag once we had switched back, so not sure if Vumatel also had an issue.
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[MENTION=394133]PBCool[/MENTION], I had no issues last night whatsoever.
 
Great stuff, thanks for letting me know.
 
After moving to CISP and openserve sorted (they and their portal nonsense), its been great so far.

Thanks CISP and have a good one.
 
getting some weird lag tonight... its as if bandwidth is limited for a few sec. even browsing is slow. speedtest is normal. but takes long to open. And before anybody say anything now its not my pc. i started downloading a update to warface and it started well at 22mbps but dropped to less than 1mbps halfway through
 
[MENTION=394133]PBCool[/MENTION] my download speed has been pretty bad over the past few nights on SADV. Using the net has been pretty unusable, let alone even attempting gaming.

7450555326.png
 
Arno4Jackie said:
getting some weird lag tonight... its as if bandwidth is limited for a few sec. even browsing is slow. speedtest is normal. but takes long to open. And before anybody say anything now its not my pc. i started downloading a update to warface and it started well at 22mbps but dropped to less than 1mbps halfway through
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Have you logged it for me? Also are both international and local Speedtests normal.
 
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Mike Hoxbig said:
[MENTION=394133]PBCool[/MENTION] my download speed has been pretty bad over the past few nights on SADV. Using the net has been pretty unusable, let alone even attempting gaming.

7450555326.png
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Please log it.
 
PBCool said:
Please log it.
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I have. Could you please at least take a look if this is related to a known problem or congestion or something? Asking people to log their issues when support is closed isn't very helpful - what's the point of this thread then? I miss the days when you cared...
 
I'm having the exact same issue and terrible pings still for a 3rd night in a row, support still hasn't helped me and I cannot play Elder Scrolls Online due to latency and 1000ms ping jumps.... Since Wednesday something is terribly wrong and nobody is looking into it. Speedtest results are fine but speed is not the same
 
I cannot access carbonite on fibre. But i can access it on 4g.... um
 
Mike Hoxbig said:
I have. Could you please at least take a look if this is related to a known problem or congestion or something? Asking people to log their issues when support is closed isn't very helpful - what's the point of this thread then? I miss the days when you cared...
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If there was an issue on our network we would be aware of it and would say so, if it's a providers issue we require you to log it so we can take it up with them, there is nothing we can do in the immediate sense.
 
Zodiak said:
I'm having the exact same issue and terrible pings still for a 3rd night in a row, support still hasn't helped me and I cannot play Elder Scrolls Online due to latency and 1000ms ping jumps.... Since Wednesday something is terribly wrong and nobody is looking into it. Speedtest results are fine but speed is not the same
Click to expand...
We are dealing with the provider on this for you I believe, has support spoken to you today?
 
Can confirm. carbonite.co.za can not be reached on Fibre, is ok on Vodacom 4G.

This site can’t be reached
carbonite.co.za took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.88.1 - 0 | 61 | 61 | 0 | 0 | 0 | 0 |

| 155.93.243.1 - 0 | 61 | 61 | 1 | 3 | 36 | 1 |

| 154.0.1.125 - 0 | 61 | 61 | 0 | 0 | 1 | 1 |

| 154.0.1.13 - 0 | 61 | 61 | 1 | 1 | 3 | 1 |

| 154.0.1.245 - 0 | 61 | 61 | 18 | 20 | 34 | 18 |

| 154.0.3.86 - 0 | 61 | 61 | 18 | 20 | 23 | 18 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
jannier said:
Can confirm. carbonite.co.za can not be reached on Fibre, is ok on Vodacom 4G.

This site can’t be reached
carbonite.co.za took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.88.1 - 0 | 61 | 61 | 0 | 0 | 0 | 0 |

| 155.93.243.1 - 0 | 61 | 61 | 1 | 3 | 36 | 1 |

| 154.0.1.125 - 0 | 61 | 61 | 0 | 0 | 1 | 1 |

| 154.0.1.13 - 0 | 61 | 61 | 1 | 1 | 3 | 1 |

| 154.0.1.245 - 0 | 61 | 61 | 18 | 20 | 34 | 18 |

| 154.0.3.86 - 0 | 61 | 61 | 18 | 20 | 23 | 18 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...
This is hosted at aboutIT, looks like there is something wrong with their local peering Vodacom would use their transit provider. So we would need to reach out to them to resolve.
 
Mike Hoxbig said:
I have. Could you please at least take a look if this is related to a known problem or congestion or something? Asking people to log their issues when support is closed isn't very helpful - what's the point of this thread then? I miss the days when you cared...
Click to expand...
Geez, relax.....
 
PBCool said:
This is hosted at aboutIT, looks like there is something wrong with their local peering Vodacom would use their transit provider. So we would need to reach out to them to resolve.
Click to expand...
Have routed to them via another path for now whilst they fix their NAP peer. Should be working now.
 
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