Cool Ideas Fibre ISP - Feedback

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rakabos3 said:
I cannot access carbonite on fibre. But i can access it on 4g.... um
Click to expand...

i can access it ?

tracert www.carbonite.co.za

Tracing route to www.carbonite.co.za [164.160.89.133]
over a maximum of 30 hops:

1 3 ms 1 ms 3 ms 192.168.5.1
2 5 ms 7 ms 4 ms 154.0.0.121
3 4 ms 7 ms 4 ms 154.0.4.210
4 5 ms 4 ms 4 ms 154.0.3.86
5 64 ms 5 ms 5 ms elitehost.ixp.joburg [196.60.8.251]
6 5 ms 7 ms 5 ms server.carbonite.co.za [164.160.89.133]
 
Last edited:
PBCool said:
We are dealing with the provider on this for you I believe, has support spoken to you today?
Click to expand...

Hi PBCool, nope support didn't speak to me, they mailed me this afternoon to ask for my Speedtest results. I eventually phoned support at 8 pm and spoke to a helpful gentleman who said I should do a test and I ran it for 15 mins and sent him the results. The results look fine but when I play Elder Scrolls Online I am still getting regular pink spikes to 400 and 700 ms and then back down to 200. It's unplayable and haven't had this issue prior to Wednesday at all. My friends who play with me from South Africa as well have no issues which rules out the game server....
 
PBCool said:
Have routed to them via another path for now whilst they fix their NAP peer. Should be working now.
Click to expand...

under_sky said:
i can access it ?

tracert www.carbonite.co.za

Tracing route to www.carbonite.co.za [164.160.89.133]
over a maximum of 30 hops:

1 3 ms 1 ms 3 ms 192.168.5.1
2 5 ms 7 ms 4 ms 154.0.0.121
3 4 ms 7 ms 4 ms 154.0.4.210
4 5 ms 4 ms 4 ms 154.0.3.86
5 64 ms 5 ms 5 ms elitehost.ixp.joburg [196.60.8.251]
6 5 ms 7 ms 5 ms server.carbonite.co.za [164.160.89.133]
Click to expand...

Hi Paul,

Yes can confirm with the re-route the site is now reachable.

EDIT: Just stopped working again.


|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.88.1 - 0 | 73 | 73 | 0 | 0 | 0 | 0 |

| 155.93.243.1 - 0 | 73 | 73 | 1 | 2 | 39 | 1 |

| 154.0.1.125 - 0 | 73 | 73 | 0 | 0 | 1 | 0 |

| 154.0.1.13 - 0 | 73 | 73 | 1 | 1 | 15 | 1 |

| 154.0.1.245 - 0 | 73 | 73 | 18 | 18 | 25 | 20 |

| 154.0.3.86 - 0 | 73 | 73 | 18 | 19 | 24 | 23 |

| elitehost.ixp.joburg - 0 | 73 | 73 | 18 | 19 | 24 | 23 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Last edited:
jannier said:
Hi Paul,

Yes can confirm with the re-route the site is now reachable.

EDIT: Just stopped working again.


|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.88.1 - 0 | 73 | 73 | 0 | 0 | 0 | 0 |

| 155.93.243.1 - 0 | 73 | 73 | 1 | 2 | 39 | 1 |

| 154.0.1.125 - 0 | 73 | 73 | 0 | 0 | 1 | 0 |

| 154.0.1.13 - 0 | 73 | 73 | 1 | 1 | 15 | 1 |

| 154.0.1.245 - 0 | 73 | 73 | 18 | 18 | 25 | 20 |

| 154.0.3.86 - 0 | 73 | 73 | 18 | 19 | 24 | 23 |

| elitehost.ixp.joburg - 0 | 73 | 73 | 18 | 19 | 24 | 23 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...
Routing now works so if you cant view the site then please log it.
 
Zodiak said:
Hi PBCool, nope support didn't speak to me, they mailed me this afternoon to ask for my Speedtest results. I eventually phoned support at 8 pm and spoke to a helpful gentleman who said I should do a test and I ran it for 15 mins and sent him the results. The results look fine but when I play Elder Scrolls Online I am still getting regular pink spikes to 400 and 700 ms and then back down to 200. It's unplayable and haven't had this issue prior to Wednesday at all. My friends who play with me from South Africa as well have no issues which rules out the game server....
Click to expand...
If support responded that's what I mean, this needs to be resolved with the provider.
 
Zodiak said:
Thank you, does this mean that you guys will be engaging wit Evotel to resolve this?
Click to expand...
Yeap it's been logged with Egotel, are the results you are experiencing with a cabled device because there was some mention of using wireless for this?
 
Last edited:
PBCool said:
Yeap it's been logged with Egotel, are the results you are experiencing with a cabled device because there was some mention of using wireless for this?
Click to expand...

Hi, yes, I tested through the ONT directly through a wired connection last night. The issue persists on day 4 this morning, incredibly bad lag spikes making the game unplayable. Speed is otherwise fine but the lag for ESO is unbearable. Something is definitely wrong as I didn't have this issue for weeks prior to Wednesday.
 
Hi Paul,

very odd.

When I just went to carbonite.co.za I could reach it and I took a MTR.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.88.1 - 0 | 16 | 16 | 0 | 0 | 0 | 0 |

| 155.93.243.1 - 0 | 16 | 16 | 1 | 1 | 12 | 1 |

| 154.0.1.125 - 0 | 16 | 16 | 1 | 1 | 1 | 1 |

| 154.0.1.13 - 0 | 16 | 16 | 1 | 1 | 1 | 1 |

| 154.0.1.61 - 0 | 16 | 16 | 18 | 19 | 21 | 20 |

| 154.0.3.86 - 0 | 16 | 16 | 18 | 21 | 23 | 22 |

| elitehost.ixp.joburg - 0 | 16 | 16 | 18 | 21 | 23 | 20 |

| server.carbonite.co.za - 67 | 3 | 1 | 23 | 23 | 23 | 23 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

next moment the site stopped responding again.

This site can’t be reached
www.carbonite.co.za took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

It is most strange, like there server trip or block an IP for a period of time when you trace to it?
 
Parents download speeds erratic this morning but speedtests are fine. Line at my place are downloading fine from same server.
#COOL-20180707-121326
 
jannier said:
Hi Paul,

very odd.

When I just went to carbonite.co.za I could reach it and I took a MTR.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.88.1 - 0 | 16 | 16 | 0 | 0 | 0 | 0 |

| 155.93.243.1 - 0 | 16 | 16 | 1 | 1 | 12 | 1 |

| 154.0.1.125 - 0 | 16 | 16 | 1 | 1 | 1 | 1 |

| 154.0.1.13 - 0 | 16 | 16 | 1 | 1 | 1 | 1 |

| 154.0.1.61 - 0 | 16 | 16 | 18 | 19 | 21 | 20 |

| 154.0.3.86 - 0 | 16 | 16 | 18 | 21 | 23 | 22 |

| elitehost.ixp.joburg - 0 | 16 | 16 | 18 | 21 | 23 | 20 |

| server.carbonite.co.za - 67 | 3 | 1 | 23 | 23 | 23 | 23 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

next moment the site stopped responding again.

This site can’t be reached
www.carbonite.co.za took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

It is most strange, like there server trip or block an IP for a period of time when you trace to it?
Click to expand...
Something is playing up on the hosts network.
 
Zodiak said:
Hi, yes, I tested through the ONT directly through a wired connection last night. The issue persists on day 4 this morning, incredibly bad lag spikes making the game unplayable. Speed is otherwise fine but the lag for ESO is unbearable. Something is definitely wrong as I didn't have this issue for weeks prior to Wednesday.
Click to expand...
Cool all we can do is escalate and await feedback from the line provider.
 
Pho3nix said:
Parents download speeds erratic this morning but speedtests are fine. Line at my place are downloading fine from same server.
#COOL-20180707-121326
Click to expand...
Thanks it will be logged with the FNO.
 
hi [MENTION=394133]PBCool[/MENTION], just had my line installed (vuma aerial), current status on Vuma portal is "Pending ONT Discovery". How long does this process take?
 
Hi the connection in glenvista has gone. I tried to phone your help desk to find out that there is no support until Sunday morning how do we get this sorted in the meantime?
 
Ianf1 said:
Hi the connection in glenvista has gone. I tried to phone your help desk to find out that there is no support until Sunday morning how do we get this sorted in the meantime?
Click to expand...
You can log it but the provider doesn't provide support afterhours unfortunately, send a mail to [email protected] and pm me the ticket number.
 
gidzekse said:
hi [MENTION=394133]PBCool[/MENTION], just had my line installed (vuma aerial), current status on Vuma portal is "Pending ONT Discovery". How long does this process take?
Click to expand...
It's usually a day or two, it depends on the discovery time. Realistically I would only expect it in the new week.
 
Zodiak said:
Seems like the latency is back to normal again, thanks, no need for further action at this point.
Click to expand...
Cool well monitor it and close the ticket for me if it's resolved. These are quite frustrating for us as the ISP.
 
PBCool said:
It's usually a day or two, it depends on the discovery time. Realistically I would only expect it in the new week.
Click to expand...

Cool thank you, I'll give it 2 business days to be safe. I appreciate the weekend reply.
 
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