Cool Ideas Fibre ISP - Feedback

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Question - last night I played my first game of Dota2 with CI and my ISP. When the game started, my ping was jumping between 15 - 90ms, but after say 10 minutes, it was stuck at a rock solid 1ms.

Not the end of the world, and not really that big deal. Just curious if anyone else has experienced this? PC was connected with Ethernet, wasn't any other downloading going on that I know of.
 
Fired up a torrent last night. Thought something was faulty because the progress bar seemed to be moving way too quickly.

Then realised, yeah, 4GB will actually only take 6 minutes at the speed it's going.... nice!
 
Is it possible to signup for CISP as a foreigner that's *not* working in South Africa? I live/work in the US and just have a 2nd home here in Joburg. The application form is requiring me to submit a copy of a work visa and letter from my employer - neither of which I would have.
 
Tinuva said:
Hmmm.
IS started advertising both AWS CPT and AWS JHB IP ranges according to my tests.

CPT to CPT:
Code: 
root@fs1 ~ # mtr 52.46.40.1 --report-wide
Start: Mon Jul  9 09:25:18 2018
HOST: fs1.heaven.ctwug.za.net     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.heaven.za.net         0.0%    10    0.3   0.4   0.3   0.4   0.0
  2.|-- 155.93.243.1                 0.0%    10    1.1  14.3   1.1 131.5  41.2
  3.|-- 154.0.1.125                  0.0%    10    1.1   1.1   1.0   1.3   0.0
  4.|-- 154.0.1.13                   0.0%    10    1.3   1.4   1.2   1.6   0.0
  5.|-- 154.0.1.61                   0.0%    10   20.8  20.6  18.9  23.1   1.8
  6.|-- ulx-cust.coolideas.co.za     0.0%    10   23.7  20.9  19.4  23.7   1.3
  7.|-- 197.96.214.112               0.0%    10   21.1  20.3  18.9  21.5   0.9
  8.|-- 196.26.0.66                  0.0%    10   20.8  20.8  18.6  28.7   3.0
  9.|-- 168.209.0.68                 0.0%    10   21.0  20.1  18.9  21.4   0.8
 10.|-- 168.209.2.130                0.0%    10   20.9  20.1  18.7  21.5   0.8
 11.|-- 196-10-140-110.ixp.capetown  0.0%    10   20.8  19.9  18.4  21.5   1.0
 12.|-- 52.93.57.26                  0.0%    10   21.8  21.1  19.0  25.2   1.6
 13.|-- 52.93.57.39                  0.0%    10   20.9  20.4  18.7  22.0   0.9
 14.|-- ???                         100.0    10    0.0   0.0   0.0   0.0   0.0

CPT to JHB:
Code: 
root@fs1 ~ # mtr 52.46.24.1 --report-wide
Start: Mon Jul  9 09:25:48 2018
HOST: fs1.heaven.ctwug.za.net       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.heaven.za.net           0.0%    10    0.3   0.4   0.3   0.5   0.0
  2.|-- 155.93.243.1                   0.0%    10    1.1   1.2   1.1   1.4   0.0
  3.|-- 154.0.1.125                    0.0%    10    1.0   1.1   1.0   1.2   0.0
  4.|-- 154.0.1.13                     0.0%    10    1.3   1.7   1.3   4.7   1.0
  5.|-- 154.0.1.61                     0.0%    10   20.8  20.7  18.8  21.0   0.5
  6.|-- 154.0.4.53                     0.0%    10   23.7  22.2  19.1  24.0   1.4
  7.|-- 197.96.214.112                 0.0%    10   21.5  21.2  18.9  24.0   1.2
  8.|-- pr2-pkl-xe-2-2-0.ip.isnet.net  0.0%    10   20.4  20.3  18.3  20.7   0.5
  9.|-- 196-60-9-105.ixp.joburg        0.0%    10   25.0  23.2  21.1  25.0   0.7
 10.|-- 52.93.56.104                   0.0%    10   28.0  24.3  23.5  28.0   1.3
 11.|-- 52.93.56.117                   0.0%    10   23.5  23.6  21.6  24.5   0.7
 12.|-- ???                           100.0    10    0.0   0.0   0.0   0.0   0.0

Think a peering session for CPT would be nice now.
Click to expand...
Will have a look and filter it out, obviously IS is now advertising this as a "local" route.
 
jvrs said:
[MENTION=394133]PBCool[/MENTION] - Could you please see what up with my ticket #COOL-20180618-113697

Last thing I heard from support that there are changes to be made, that was more than a week ago.

The issue has not improved in the slightest its actually worse
Click to expand...
Sure will investigate.
 
Kloon said:
There were definitely some issue last night, redid speed tests this morning and all back to normal. Could perhaps also have been a capacity issue? [MENTION=394133]PBCool[/MENTION] any feedback on this?
Click to expand...
No capacity issues on our side, have you logged it at all?
 
Spyk3r said:
I also experienced a bit of packet loss locally as well as poor streaming quality from twitch last night.

I would also would like to know if there were any international issues.
Click to expand...
Packet loss locally is usually a line provider issue or line fault, please log it with your results for me.
 
Our order has been placed with CI. Just waiting on an install date. Hope it's sooner rather than later :D
 
Finally have my Cool Ideas Fibre installed.

Have to say thanx to Paul and his connect team. They were very efficient and fast getting me up and running once frogfoot finally got the line active.

So far so good.
 
PBCool said:
The targetted turnaround is 24-48hrs from Vumatels side. Also depending on workload.
Click to expand...

I just spoke to keagan at your office and he says Vumatel now have pushed out even looking at the problem to Upto 72 hours he has phoned me back and told me to reset which hasn't helped! Is Vumatel becoming the new Telkom in terms of turnaround?
 
PBCool said:
Is it happening at peak times in General?
Click to expand...

To be honest, seems to be the case, in the mornings fine in the evenings and weekends spikes, it has been better this evening but did spike a few times, have been running the game on direct ethernet connection (wired) to rule out any wifi issues and still a few spikes - I am guessing to do with congestion but obviously would like this resolved
 
Ianf1 said:
I just spoke to keagan at your office and he says Vumatel now have pushed out even looking at the problem to Upto 72 hours he has phoned me back and told me to reset which hasn't helped! Is Vumatel becoming the new Telkom in terms of turnaround?
Click to expand...
It depends on the type of issue as well, they are usually pretty good at resolution times.
 
stefan9 said:
Finally have my Cool Ideas Fibre installed.

Have to say thanx to Paul and his connect team. They were very efficient and fast getting me up and running once frogfoot finally got the line active.

So far so good.
Click to expand...
Awesome :)
 
Zodiak said:
To be honest, seems to be the case, in the mornings fine in the evenings and weekends spikes, it has been better this evening but did spike a few times, have been running the game on direct ethernet connection (wired) to rule out any wifi issues and still a few spikes - I am guessing to do with congestion but obviously would like this resolved
Click to expand...
Thanks for the feedback, I will followup.
 
mugikhan said:
[MENTION=394133]PBCool[/MENTION] Internet down in Helderkruin. Any idea what’s up?
Click to expand...
No notices from Vumatel, so we are in the dark at the moment. I have enquired.
 
[MENTION=394133]PBCool[/MENTION] service down in little falls area now. No service at all. Not sure what you are seeing on your side.
 
Dosoutos said:
[MENTION=394133]PBCool[/MENTION] service down in little falls area now. No service at all. Not sure what you are seeing on your side.
Click to expand...
I presume the same as the Helderkruin issue.
 
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