Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
COOL-20180514-102837

Quote Originally Posted by johannkoegelenberg View Post
[MENTION=394133]PBCool[/MENTION]

COOL-20180514-102837

I am struggling and not getting any feedback since May.

Speedtest now from Cool Ideas 155.93.246.207 - CI Randburg - 70mbps down / 20.62 up.

I'm paying for 100/100.

CI - CI Durban 49.75 / 20.61
CI - Saix Cpt 11.95 / 3.67
CI - Vodacom 55 / 16.09
CI - RSAWeb - 75.05 - 33.62

Does not matter if this is done directly from CPE or with a couple of machines on my network.

I own another property a couple of houses down the street also on a 100/100mbps line but from Rsaweb, there I am getting very close to 100/100 to pretty much any speedtest server.

Please advise as no-one comes back to me.
 
johannkoegelenberg said:
Quote Originally Posted by johannkoegelenberg View Post
[MENTION=394133]PBCool[/MENTION]

COOL-20180514-102837

I am struggling and not getting any feedback since May.

Speedtest now from Cool Ideas 155.93.246.207 - CI Randburg - 70mbps down / 20.62 up.

I'm paying for 100/100.

CI - CI Durban 49.75 / 20.61
CI - Saix Cpt 11.95 / 3.67
CI - Vodacom 55 / 16.09
CI - RSAWeb - 75.05 - 33.62

Does not matter if this is done directly from CPE or with a couple of machines on my network.

I own another property a couple of houses down the street also on a 100/100mbps line but from Rsaweb, there I am getting very close to 100/100 to pretty much any speedtest server.

Please advise as no-one comes back to me.
Click to expand...
I am escalating for you now.
 
PBCool said:
It depends on the type of issue as well, they are usually pretty good at resolution times.
Click to expand...

Hi Pbcool
Guess what still no internet, I just spoke to Keagan and he said this can now be escalated WTF is this ever going to be fixed this went off Saturday at about 4 pm I couldn't report it then as your help desk was closed. I have pmed you the ticket number on Sunday! I am extremely pissed off
 
Ianf1 said:
Hi Pbcool
Guess what still no internet, I just spoke to Keagan and he said this can now be escalated WTF is this ever going to be fixed this went off Saturday at about 4 pm I couldn't report it then as your help desk was closed. I have pmed you the ticket number on Sunday! I am extremely pissed off
Click to expand...
Sorry to hear that I will follow up for you.
 
Ianf1 said:
Hi Pbcool
Guess what still no internet, I just spoke to Keagan and he said this can now be escalated WTF is this ever going to be fixed this went off Saturday at about 4 pm I couldn't report it then as your help desk was closed. I have pmed you the ticket number on Sunday! I am extremely pissed off
Click to expand...
So Vumatel are now saying the ticket was only logged 8hrs ago which makes no sense. So have escalated and they are apparently sending a technician tomorrow morning at 9am.
 
Last edited:
PBCool said:
So Vumatel are now saying the ticket was only logged 8hrs ago which makes no sense. So have escalated and they are apparently sending a technician tomorrow morning at 9am.
Click to expand...

I don't know how to reply to that it makes no sense to me I hope the minimum I get is credit for the days without connection
 
Ianf1 said:
I don't know how to reply to that it makes no sense to me I hope the minimum I get is credit for the days without connection
Click to expand...
We have asked for a followup as to why their system says 8hrs, but at this point unfortunately Vumatel won't credit for 3 days of downtime.
 
Last edited:
Any idea when the openserve issue will be solved? Been close to month now of poor performance during peak.
 
ajan said:
Any idea when the openserve issue will be solved? Been close to month now of poor performance during peak.
Click to expand...

Yeah, hope that it is still being worked on. Almost six weeks for me. Haven't really been able to play games with my friends because we can usually only all play at peak times.
 
vaya said:
Yeah, hope that it is still being worked on. Almost six weeks for me. Haven't really been able to play games with my friends because we can usually only all play at peak times.
Click to expand...
We have a meeting with them next week, so hopefully get some progress out of them. But we do chase it daily.
 
International downloads struggling again tonight. This has been a recurring thing for me in the evenings since Friday, where my download speeds for international hovers around 10Mbps yet uploads are close to full line speed 100Mbps.

When I run the tests again during the day everything runs full speed. Getting a bit annoyed with this as it makes my streams buffer constantly in the evenings.

I’ll open a ticket tomorrow for further investigation but definitely seems like a capacity issue during peak times, what is odd is that it only affects downloads, uploads seem fine.
 
As Kloon has mentioned there is something very wrong at peak times.
Impossible to stream uninterrupted now in the evenings.
 
Last edited:
Kloon said:
International downloads struggling again tonight. This has been a recurring thing for me in the evenings since Friday, where my download speeds for international hovers around 10Mbps yet uploads are close to full line speed 100Mbps.

When I run the tests again during the day everything runs full speed. Getting a bit annoyed with this as it makes my streams buffer constantly in the evenings.
Click to expand...

+1
 
Kloon said:
International downloads struggling again tonight. This has been a recurring thing for me in the evenings since Friday, where my download speeds for international hovers around 10Mbps yet uploads are close to full line speed 100Mbps.

When I run the tests again during the day everything runs full speed. Getting a bit annoyed with this as it makes my streams buffer constantly in the evenings.

I’ll open a ticket tomorrow for further investigation but definitely seems like a capacity issue during peak times, what is odd is that it only affects downloads, uploads seem fine.
Click to expand...
Which fibre network? We have lots of spare international capacity at all times.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X