Cool Ideas Fibre ISP - Feedback

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alwaysthankful

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Does anyone here from zone 10 Brackenfell area know if we still going to have loadshedding tonight at 10? According to the schedule stage 3 we are off again at 10.
 
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John Tempus

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@PBCool , Any comment on the following ? This just proves to me that Vumatel have no form of quality surge protection/UPS/backup power in place. What a cheapass network, Im done with this.



vumatel.png
 
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Hunted

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joeline said:
Does anyone here from zone 10 Brackenfell area now if we still going to have loadshedding tonight at 10? According to the scheduke stage 3 we are off again at 10.
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It didn't happen last night after 10 as I understand, however City of Cape Town still says stage 3 till 23:00
 
kripstoe

kripstoe

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John Tempus said:
@PBCool

Serious question since you have better channels of communication with these networks. Please get us actual honest answers and not these vomit inducing responses that simply do not hold up.

1. Which POPs have no backup power ? There must be many and why do Vumatel claim their network have backup power everywhere.

2. Why did Vumatel not have a single instance such as the last 2 days during loadshedding in 2018 or 2017 ? The DHCP storm excuse is straight up lies and blanket excuses just to save face. Can you get us the real reason ?

3. When will they resolve the actual network issues experienced since yesterday ? Keep in mind Sunday also had loadshedding and we did not have these issues. Only on Monday did these issues start and not go away for second day counting now.

4. Is there actually unreported fiber breaks since yesterday that leads to the sudden overloading now due to rerouting of traffic onto overloaded functional POPs ? Something since yesterday is entirely new in the realm of fkedness compared to any situation before yesterday.

Entering hour 5 of no syncing. Just get honest factual answers for us and not PR answers. We can handle the truth as long as it is the truth and not more PR spin out of Vumatel mouth.

I will be cancelling my CISP account end of February if this continues. At no point do I blame CISP as this is clearly Vumatel issue but if you are able to get actual answers and resolutions being worked on I might reconsider.

At this moment it is total waste of money that I could rather spend on mobile data just to get work done than to pay for Fiber account and mobile data as I am right now.
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Have eluded to this before. I pay CISP to manage everything for me. I dont have the time to chase Vumatel when I have issues. Clearly there is enough people affected for CISP to ask questions and provide feedback. The radio silence from Vumatel and CISP is nonsense. You cant expect paying customers to put up with it.
 
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Joff

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The Vumatel network has been negatively affected by load-shedding. Due to wide-spread load-shedding on a mass scale, the restoration of the network is taking longer than expected. We are working hard to restore services and ask for your patience during this time. We sincerely apologise for any inconvenience caused.
Kind regards
The VUMA Team

Zzzzzzzzz
 
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John Tempus

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jannier said:
tweet that to Vumatel and there facebook, maybe you get a reply.
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Oh, I know this happened. The guy reporting it actually went to the location just not able to take photos for obvious reasons. So I asked this question just to see how honest these Vumatel idiots will be when presented with facts.
 
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Hunted

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Joff said:
The Vumatel network has been negatively affected by load-shedding. Due to wide-spread load-shedding on a mass scale, the restoration of the network is taking longer than expected. We are working hard to restore services and ask for your patience during this time. We sincerely apologise for any inconvenience caused.
Kind regards
The VUMA Team

Zzzzzzzzz
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Also got this now.. Very broad response.
 
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nova69

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Just got this sms from,im in area 10 WC so load shedding again at 10pm.Internet still down

The Vumatel network has been negatively affected by load-shedding. Due to wide-spread load-shedding on a mass scale, the restoration of the network is taking longer than expected. We are working hard to restore services and ask for your patience during this time. We sincerely apologise for any inconvenience caused.
Kind regards
The VUMA Team
 
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John Tempus

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nova69 said:
Just got this sms from,im in area 10 WC so load shedding again at 10pm.Internet still down

The Vumatel network has been negatively affected by load-shedding. Due to wide-spread load-shedding on a mass scale, the restoration of the network is taking longer than expected. We are working hard to restore services and ask for your patience during this time. We sincerely apologise for any inconvenience caused.
Kind regards
The VUMA Team
Click to expand...

Great so they are still lying about surge failures at POP being one of the leading issues for the absolute downtime. I wont be surprised if other POPs melted down along with the one I referenced affecting my area.

I am so sick of generalized notices that have no bearing on the actual issue.

Fck all these companies, they all in the 21st century still treat their clientbase as complete morons.

(This is not actually direct at CISP, I still think they are a good ISP outside the scope of Vumahell)

What makes that sms notice about loadshedding even funnier is that the Vumatel network is affected by loadshedding but how is that possible if they have backup gen/batteries in place. Their lies are crumbling below their feet. The equipment required to run the backend of the network is not high power usage at all, basic enterprise level gen/battery backup should be able to keep them up for a day or two with complete power loss.
 
DJZassie

DJZassie

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And we proceed into the 7th hour...

Last night was 4 and a half...

Does this mean this will be 9 hours?
 
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John Tempus

Executive Member
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DJZassie said:
This would be correct... POP is Stellenberg High School as far as I am aware
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Exact same area as me. We are about to eat some big scoops of "chocolate" icecream while we wait this out it seems. Already went and ordered Rain Mobile and Cellc LTE package as an alternative. If I receive either of those before this mess is resolved and they are reliable enough(function at all) then bye bye Fiber.

We are only starting with loadshedding and this is how it plays out, I would have to declare bankruptcy if I am to rely on this kind of fiber reliability.
 
TheRoDent

TheRoDent

Cool Ideas Rep
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John Tempus said:
PBCool, having power on the CPE during loadshedding does not help.

It seems in some cases some vumatel users are lucky to be on section with backup power but this is not the case for everyone such as myself and multiple other people reporting the same situation on downdetector comments.

Now if vumatel had backup power as they keep stating it would have been less of an issue but they are spewing bs and misrepresenting their network to people by providing these false claims. I went out just to buy a UPS for the CPE after they kept claiming it would keep the fiber on. Money well wasted cause it did absolutely nothing as loadshedding kicked in, fiber died.
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The Vumatel DHCP lease assigned to you lasts for 24 hours typically. After that your CPE will need to renew it's lease.

If you are unlucky enough to have the release renewal happening during a storm period, then the lease will expire if it cannot contact the DHCP server again.

Of course, the POP outages could also be a factor.

It's such a pain, having no control over this from our side. We were promised a solution during the previous load shedding episodes but clearly the problem still exists.

On the other hand Vumatel Aerial/PON networks don't usually have this problem, as we as an ISP have direct control over what happens on the Ethernet side.
 
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