Cool Ideas Fibre ISP - Feedback

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John Tempus

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TheRoDent said:
I don't disagree. As Dr. House (MD) says: "Everybody Lies".

Again, would you be willing to pay 10x the price if they provided an SLA to your satisfaction?
Click to expand...

If it required 10x the cost to provide the suggested KVA UPS then they are buying from the wrong provider. They can buy from me for 10x less.

I am not the kind of person to talk about hypothetical extremes. We both know it wont cost them 10x more to provide actual backup power the the level I suggested.
 
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John Tempus

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TheRoDent said:
What does a trace look like ?
Click to expand...

Behold the majesty of Vumatel :p

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 25 | 25 | 0 | 0 | 0 | 0 |
| - 0 | 25 | 25 | 2 | 14 | 96 | 3 |
| 154.0.1.125 - 45 | 9 | 5 | 790 | 799 | 812 | 805 |
| 154.0.1.13 - 45 | 9 | 5 | 790 | 796 | 812 | 791 |
| 196.10.140.198 - 84 | 6 | 1 | 0 | 801 | 801 | 801 |
| 1.1.1.1 - 84 | 6 | 1 | 0 | 801 | 801 | 801 |
|________________________________________________|______|______|______|______|______|______|
 
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TheRoDent

TheRoDent

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John Tempus said:
If it required 10x the cost to provide the suggested KVA UPS then they are buying from the wrong provider. They can buy from me for 10x less.

I am not the kind of person to talk about hypothetical extremes. We both know it wont cost them 10x more to provide actual backup power the the level I suggested.
Click to expand...

It's not just the UPS's. It's multiple redundant backhaul paths with a higher SLA, etc, etc.

Yes, power is a major issue, but since power is the cause of this drama, it is a fixation. But there's a helluva lot more than just power involved.

But, BTW. Can you do me a good deal on some UPS's for my house ? The gennie is starting to act up, and I don't wan't to go full inverter just yet .... :ROFL:
 
TheRoDent

TheRoDent

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John Tempus said:
Behold the majesty of Vumatel :p

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 25 | 25 | 0 | 0 | 0 | 0 |
| 155.93.252.1 - 0 | 25 | 25 | 2 | 14 | 96 | 3 |
| 154.0.1.125 - 45 | 9 | 5 | 790 | 799 | 812 | 805 |
| 154.0.1.13 - 45 | 9 | 5 | 790 | 796 | 812 | 791 |
| 196.10.140.198 - 84 | 6 | 1 | 0 | 801 | 801 | 801 |
| 1.1.1.1 - 84 | 6 | 1 | 0 | 801 | 801 | 801 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

I can't see the columns aren't lining up at this time of night with my reading glasses...

Oh, hory crap! Is that 799 ms to 154.0.1.125 in that MTR ?
 
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John Tempus

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TheRoDent said:
But, BTW. Can you do me a good deal on some UPS's for my house ? The gennie is starting to act up, and I don't wan't to go full inverter just yet .... :ROFL:
Click to expand...

Hahaha sure, Give me some Free monthly 200Mbit access to CISP and working Vumatel Fiber and I will get you some cheap at cost UPS's. Gotta negotiate my way back onto usable Fibre it seems? :)
 
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John Tempus

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TheRoDent said:
I can't see the columns aren't lining up at this time of night with my reading glasses...

Oh, hory crap! Is that 799 ms to 154.0.1.125 in that MTR ?
Click to expand...

Yep, fantastic response time. It translate to not a single KB of data actually being transfered. I think I am being rerouting through a tincan with these responses.

So my perception of their own network being utterly fkd is not far from the truth. I think that POPs probably died and they rerouted traffic to overcrowd other POPS leading to useless congestion and failure.

How much do we need to bet that over the weekend they upgrading firmware that coincided with the loadshedding and now they are using the loadshedding as an excuse for shtty firmware upgrades.

I have seen these types of networking issue after firmware upgrades more than once before(pretty sure you definitely have also)
 
TheRoDent

TheRoDent

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John Tempus said:
Hahaha sure, Give me some Free monthly 200Mbit access to CISP and working Vumatel Fiber and I will get you some cheap at cost UPS's. Gotta negotiate my way back onto usable Fibre it seems? :)
Click to expand...

Deal. :p

Seriously tho, is your ping to 154.0.1.125 over 800 ms even from the command line ?
 
TheRoDent

TheRoDent

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John Tempus said:
Yep, fantastic response time. It translate to not a single KB of data actually being transfered.

So my perception of their own network being utterly fkd is not far from the truth. I think that POPs probably died and they rerouted traffic to overcrowd other POPS leading to useless congestion and failure.

How much do we need to bet that over the weekend they upgrading firmware that coincided with the loadshedding and now they are using the loadshedding as an excuse for shtty firmware upgrades.

I have seen these types of networking issue after firmware upgrades more than once before(pretty sure you definitely have also)
Click to expand...


Please PM me your Vumatel Object number, or name/address. Not that there's a helluva lot I can do, but let's try a static IP maybe.

154.0.1.125 is our router handed off from Vumatel in Bree street. It's idling.
 
TheRoDent

TheRoDent

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John Tempus said:
So my perception of their own network being utterly fkd is not far from the truth. I think that POPs probably died and they rerouted traffic to overcrowd other POPS leading to useless congestion and failure.
Click to expand...

They'd have to be routing traffic to the upper atmosphere and back to get that kind of latency. It's worse than VSAT.
 
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John Tempus

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TheRoDent said:
Please PM me your Vumatel Object number, or name/address. Not that there's a helluva lot I can do, but let's try a static IP maybe.

154.0.1.125 is our router handed off from Vumatel in Bree street. It's idling.
Click to expand...

Ok pmd you. This is the exact situation I was in when I briefly got line sync earlier today around 5pm. response time from mars.
 
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John Tempus

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So after nearly hour of being synced that previous MTR improved to what it should be all day. But I had the same situation on Monday and I suspect will have the same situation later today(Wednesday) where it is all down the poop until 1-2am. :(

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 13 | 13 | 0 | 0 | 0 | 0 |
| - 0 | 13 | 13 | 3 | 9 | 31 | 13 |
| c3h-backbone.coolideas.co.za - 0 | 13 | 13 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 13 | 13 | 1 | 1 | 1 | 1 |
| 154.0.1.245 - 0 | 13 | 13 | 18 | 18 | 18 | 18 |
| u13m-cust.coolideas.co.za - 0 | 13 | 13 | 18 | 18 | 19 | 18 |
| u139-cust.coolideas.co.za - 0 | 13 | 13 | 18 | 18 | 18 | 18 |
| google.jinx.net.za - 0 | 13 | 13 | 19 | 21 | 39 | 19 |
| 72.14.237.239 - 0 | 13 | 13 | 18 | 18 | 19 | 18 |
| jnb01s07-in-f14.1e100.net - 0 | 13 | 13 | 19 | 19 | 19 | 19 |
|________________________________________________|______|______|______|______|______|______|


EDIT: Same issues already kicking in, dejavu. Slowly starting to get packetloss before leaving Vumatel. sporaticly packets starting to drop and in an hour or two the network will be dead again.
 
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John Tempus

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TheRoDent said:
Check your PM again, have assigned you a static IP.
Click to expand...

That static ip config just gave my connection full blown aids. o_0

How is it even possible that simply using the configured static ip did that, I switched back to previous dynamic and it so happen to be stable again. I would kinda like to be able to use such a static ip config but man whats with that ? :p

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 20 | 20 | 0 | 0 | 0 | 0 |
| - 0 | 20 | 20 | 2 | 12 | 58 | 5 |
| c3h-backbone.coolideas.co.za - 25 | 8 | 6 | 554 | 579 | 602 | 588 |
| cd-backbone.coolideas.co.za - 19 | 11 | 9 | 534 | 569 | 601 | 534 |
| cloudflare.ixp.capetown - 50 | 6 | 3 | 0 | 613 | 628 | 609 |
| 154.0.5.146 - 50 | 6 | 3 | 0 | 613 | 628 | 609 |
|________________________________________________|______|______|______|______|______|______|

vs back on dynamic ip

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 12 | 12 | 0 | 0 | 0 | 0 |
| - 0 | 12 | 12 | 3 | 16 | 88 | 15 |
| 154.0.1.125 - 0 | 12 | 12 | 1 | 1 | 2 | 1 |
| 154.0.1.13 - 0 | 12 | 12 | 1 | 1 | 2 | 1 |
| 196.10.140.198 - 0 | 12 | 12 | 1 | 1 | 2 | 1 |
| 1.1.1.1 - 0 | 12 | 12 | 1 | 1 | 1 | 1 |
|________________________________________________|______|______|______|______|______|______|
 
Last edited:
TheRoDent

TheRoDent

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Messages
6,218
John Tempus said:
That static ip config just gave my connection full blown aids. o_0

How is it even possible that simply using the configured static ip did that, I switched back to previous dynamic and it so happen to be stable again. I would kinda like to be able to use such a static ip config but man whats with that ? :p

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 20 | 20 | 0 | 0 | 0 | 0 |
| 155.93.248.1 - 0 | 20 | 20 | 2 | 12 | 58 | 5 |
| c3h-backbone.coolideas.co.za - 25 | 8 | 6 | 554 | 579 | 602 | 588 |
| cd-backbone.coolideas.co.za - 19 | 11 | 9 | 534 | 569 | 601 | 534 |
| cloudflare.ixp.capetown - 50 | 6 | 3 | 0 | 613 | 628 | 609 |
| 154.0.5.146 - 50 | 6 | 3 | 0 | 613 | 628 | 609 |
|________________________________________________|______|______|______|______|______|______|
Click to expand...
That's weird, please reassign the static, so I can check my side.

Again, evidence that I can use with Vumatel.
 
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