Cool Ideas Fibre ISP - Feedback

[irBosOtter]

I'm going to work out what it costs per hour for internet, and deduct the hours before I pay my bill at the end of the month. (Luckily no debit order)

Vumatel claims if you are not up after 2 hours call your ISP, ISP says it's Vumatel, someone is lying.

Power up at 16:20pm, but internet only started to work 100% at 6:19am thins morning, for a second day in a row.
Was working briefly at 02:15am for a few minutes.




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[Sopbeen]

I'm going to work out what it costs per hour for internet, and deduct the hours before I pay my bill at the end of the month. (Luckily no debit order)

Vumatel claims if you are not up after 2 hours call your ISP, ISP says it's Vumatel, someone is lying.

Power up at 16:20pm, but internet only started to work 100% at 6:19am thins morning, for a second day in a row.
Was working briefly at 02:15am for a few minutes.


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Wow you have a SLA in place with your ISP/Vumatel that enables you to do that?

Otherwise it sounds like you are hatching a plan to get blacklisted quickly.

 

[PBCool]

All information we receive has been posted to our announcement page from a notice perspective, as per the notice last night from Vumatel there are ongoing issues in Cape Town. We have requested an urgent meeting around this and will feedback as soon as we have anything further.

 

[irBosOtter]

Wow you have a SLA in place with your ISP/Vumatel that enables you to do that?

Otherwise it sounds like you are hatching a plan to get blacklisted quickly.

Lol, not the first time I have done that. They can't do ****, I'll pay for what I get, and at this moment I'm not getting what I pay for

 

[Sopbeen]

Lol, not the first time I have done that. They can't do ****, I'll pay for what I get, and at this moment I'm not getting what I pay for

Almost like the definition of a best effort service. Goodluck with that

 

[Fjorko]

I'm going to work out what it costs per hour for internet, and deduct the hours before I pay my bill at the end of the month. (Luckily no debit order)

Vumatel claims if you are not up after 2 hours call your ISP, ISP says it's Vumatel, someone is lying.

Power up at 16:20pm, but internet only started to work 100% at 6:19am thins morning, for a second day in a row.
Was working briefly at 02:15am for a few minutes.


View attachment 619026

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You will just get blacklisted for not paying dude - not worth it.

 

[renagade-wolf]

Has there been any feedback regarding octotel in the southern suburbs since I see its still not on the announcement page and my Internet last night was struggling to load any international sites.

 

[Seeyou]

Has there been any feedback regarding octotel in the southern suburbs since I see its still not on the announcement page and my Internet last night was struggling to load any international sites.

TheRodent mentioned a few pages back that Octotel were now investigating the Southern Suburbs.

 

[Praeses]

@PBCool is there a way to get E-mail alerts for when one's area will be undergoing fibre maintenance or when there is unforeseen downtime?

 

[blunt]

Just adding some positivity to the thread - still going well on MTN, CPT (Northern Subs). No incidents due to power cuts.

 

[Praeses]

Reason for maintenance in my area: "Client will experience downtime during this change due to the OLTs that they are linked to being powered down and they are then moved to the new E7-20. "

Key Features

The E7-20 provides revolutionary bandwidth and capacity for fiber based deployments from the central office and data center. The E7-20 Multi-Terabit system provides up to two terabits of backplane capacity ensuring it is ready for the continued demands upon the access network for increased bandwidth.

System Innovation

• 20 line card slots enabling industry leading density and scalability
• Carrier Class redundancy and service protection

Fiber Innovation

• 100 Gbps / slot full-duplex backplane
• Utilize 10G links for aggregation of 10G devices in the network
• Up to 320 GPON ports in a single system
• Up to 480 Active Ethernet in a single system
• Integrated transport and aggregation enabling service providers to meet varied access network demands

I wonder what they were using up to now?

 

[image132]

Just some feedback on this, sorry haven't PM'ed you yet. FNO is now investigating backhauls to Claremont/Rondebosch/Kenilworth.

Had a telecon this morning.

@RenegadeWolf @MDE @Seeyou @sybawoods @zolly

That's in regards to Octotel by the way.

Sorry guys I meant to bring you into this last night but I usually don't make a habbit of staying up until 1am reading mybb so it slipped my mind. The conversation was interesting through.

 

[MDE]

@RenegadeWolf @MDE @Seeyou @sybawoods @zolly

That's in regards to Octotel by the way.

Sorry guys I meant to bring you into this last night but I usually don't make a habbit of staying up until 1am reading mybb so it slipped my mind. The conversation was interesting through.

Hey thanks. Did read through a bit of the "discussion" this morning.

Did you get any further info besides they just looking into it?

 

[alwaysthankful]

@RenegadeWolf @MDE @Seeyou @sybawoods @zolly

That's in regards to Octotel by the way.

Sorry guys I meant to bring you into this last night but I usually don't make a habbit of staying up until 1am reading mybb so it slipped my mind. The conversation was interesting through.

@image132

That is good news.

 

[PBCool]

Further feedback from Vumatel this morning is that alongside the DHCP storms in Cape Town they had a line card issue in one of their core routers at the same time.

 

[DTBA]

This is at the core of the issue, the mobile towers actually have backup power to an acceptable degree unlike what Vumatel claim. Vumatel is making false claims that all their POPs front to backend have sustainable backup power. Backup power does not mean remaining up for a extra hour if you go by any SLA standards. Since you manage a datacenter you are well aware that if you were to estimate safety protocols into your SLA that needs to estimate potential backup power usage within a year timeframe then you would know that at any point throughout the year you might have to use 7days of backup power which involve gens/batteries and the likes due to much higher power requirements.

To keep POPs up would be managable with effective UPS's for a day or two if they dont entirely go cheap skate on it and just plan to keep it up for an hour which is as good as having no UPS at all.

So this is where we differ, a sustainable backup system would need to be able to handle at a minimum 24hrs of possible power outage and anything less is next to useless thus giving you very little to no room to manouvre in.

Well that's not 100% true.

I have a Vodacom tower that provides our house with signal and it goes down at the same times as us on loadshedding.

It also depends tower to tower. Some places they can't install batteries anymore, around here they just get stolen. Back up gens? uh never seen one on any tower around here.
It depends site to site.

This goes the same for cellc mtn and telkom mobile. They are a lot older then vumatel should they not have this sorted as well?

Friend of mine in GoodWood CPT looses signal as soon as loadshedding starts. Its in capetown of all places. You would think backup power would be easy. They all state that they have backup power at their towers but its a lie. They have backup power at most towers maybe

 

[ArtyLoop]

I know the RADIUS server issue well that @TheRoDent described. I suffered with it back in the day too. ADSL was synched, couldn't authenticate.
It has, improved over the years quite astonishingly. Only ever once had an issue where I had to really phone the ISP, in 2013 I think it was, when the lightning was involved.

But ja, the load shedding on Monday was unpreccedented, and I really feel for everyone who is on those affected networks.

In regards to the discussion posted by TheRoDent:

The internet is important to me, however its only second to having ELECTRICITY. The problem is I get mad because then the internet doesn't work at night like it should, I need to update a device or download something and then its rubbish. But the bigger problem is the whining and complaints from the streaming folk in the home. I can handle that but what gets my goat is then even simple low bandwidth stuff like Telegram, stops working. That's why I get upset.

 

[irBosOtter]

Almost like the definition of a best effort service. Goodluck with that

My payment is also best effort

 

[Kyoto]

Reason for maintenance in my area: "Client will experience downtime during this change due to the OLTs that they are linked to being powered down and they are then moved to the new E7-20. "



I wonder what they were using up to now?

They most likely use multiple E7-2s an OLT that has 2 blades each with 8 GPON ports, and 2 X 10G backhaul ports, so a mini version of the E7-20,

 

[Praeses]

They most likely use multiple E7-2s an OLT that has 2 blades each with 8 GPON ports, and 2 X 10G backhaul ports, so a mini version of the E7-20,

Cool thanks for the reply