Cool Ideas Fibre ISP - Feedback

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Fjorko

Fjorko

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Tinuva said:
Thats the problem with some UPSs. They not meant for long run times. Inverters are meant for long run times.
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My Little RCT's survives a 4HR load shed and they are only 1KVa each, one only carries the CPE though and the other one has a bit more load ( USG,8Port Switch & AP running over PoE, RaspberriPi with external USB drive connected )
 
Tinuva

Tinuva

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Fjorko said:
My Little RCT's survives a 4HR load shed and they are only 1KVa each, one only carries the CPE though and the other one has a bit more load ( USG,8Port Switch & AP running over PoE, RaspberriPi with external USB drive connected )
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That's good. Just remember, never said it can't work, but that it's not meant to be used like that.
 
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Bighit

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So, did anyone experience a storm after load shedding? Was connected to Vuma soon after load shedding today.
 
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John Tempus

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Bighit said:
So, did anyone experience a storm after load shedding? Was connected to Vuma soon after load shedding today.
Click to expand...

Line synced right after loadshedding this time around. Got an IP only hour later but traffic was unusable for another 45minutes.

So in all it took about 2hrs from loadshedding ending to having usable internet.
 
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furpile

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jannier said:
https://www.wootware.co.za/apc-bx1400ui-back-ups-230v-700watts-1400va-ups.html
Installed new batteries yesterday.

the only thing is, it runs for 15min at a time and then it turns off automatically. So I have to turn it back on. And I could not find anything in its software to force it to say on for longer than that without having the pc connected to the UPS via the usb cable, but that drains the UPS to fast, like within 49 minutes. But I am ok with that, small nuisance, I can keep my CPE and Wifi Router going and then work of the phone, ipad and laptop.
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It could be that the load is too low so the UPS goes into power saving mode. Try to plug something else into the UPS as well and see if it stays on?
 
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ryanrich

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Fjorko said:
My Little RCT's survives a 4HR load shed and they are only 1KVa each, one only carries the CPE though and the other one has a bit more load ( USG,8Port Switch & AP running over PoE, RaspberriPi with external USB drive connected )
Click to expand...

Likewise. My 2000va RCT has been gutted and connected to a 135ah battery bank that runs my 55” LED TV, amp and surround sound, PS4, Media Player and a lamp. Another 1000va one for the fibre ONT, router, access point and NAS.

Been running for almost 4 years now without issue.

Just need to make sure the UPS has a decent charger if connecting to a bigger battery bank, which the RCT 2000va does indeed have.
 
Praeses

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So Frogfoot did 12 hours of maintenance in my area today, look at my new single threaded speeds on my 20/20 line:
https://www.speedtest.net/result/8037638294
1550078855690.png

Quite an improvement from my 4Mbps down!

http://www.dslreports.com/speedtest/45999868
45999868.png


Edit - Multithreaded test:
https://www.speedtest.net/result/8037654222
1550079054117.png
 
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Prinn

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sand_man said:
I'd imagine that is your most significant bargaining tool when trying to get some action out of these guys? Especially if other ISP's are experiencing the same and prepared to sanction in a similar fashion?

EDIT: Unfortunately it's a solution that cuts both ways...
Click to expand...

PBCool said:
Regarding the Octotel issues we are dealing with currently from a technical and commercial perspective, the technical is always the priority to restore services to what they should be and then tackle it on a commerical from a refund perspective etc. If the technical doesn't resolve in a reasonable period of time we stop taking orders on that network like we did with TTConnect.
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Hi PBCool

I am a current customer with CI with TTconnect (only option)

I understand the issues with TTconnect but even though you stopped new orders, the service is getting worse for existing customers. We have intermittent drops constantly where we cannot even stream movies. TTconnect playing dumb and blaming ISPs

How can we take this up as a consumer to force them to fix the issues

Appreciate the feedback and guidance
 
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stefan9

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TranQ

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Well my internet is pretty much dead tonight, less than 1Mbps both local and international. Can't even load websites and me asking for feedback is just being ignored...
 
jannier

jannier

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TranQ said:
Well my internet is pretty much dead tonight, less than 1Mbps both local and international. Can't even load websites and me asking for feedback is just being ignored...
Click to expand...

Is OK here, Vuma trenched, Brackenfell. Load-shedding starts in 2min.

Coreix
 
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semaphore

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@PBCool What is happening with international there has been bad lag spikes since last night and tonight again its absolute garbage.


1550081533613.png

Lol:
1550081790712.png

@PBCool having router problems?

C:\iperf>tracert 80.239.179.116

Tracing route to 80-239-179-116.customer.teliacarrier.com [80.239.179.116]
over a maximum of 30 hops:

1 <1 ms <1 ms 2 ms 192.168.0.1
2 9 ms 7 ms 8 ms u3h-cust.coolideas.co.za [154.0.0.125]
3 7 ms 7 ms 7 ms uya-cust.coolideas.co.za [154.0.4.210]
4 7 ms 7 ms 7 ms uva-cust.coolideas.co.za [154.0.4.102]
5 9 ms 11 ms 7 ms 197.96.214.112
6 184 ms 186 ms 187 ms core1b-dock-ten-0-4-3-0.ip.isnet.net [168.209.100.17]
7 182 ms 184 ms 184 ms 195.50.122.229
8 uzy-cust.coolideas.co.za [154.0.5.14] reports: Destination net unreachable.
 
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TranQ

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jannier said:
Is OK here, Vuma trenched, Brackenfell. Load-shedding starts in 2min.

Coreix
Click to expand...
I'm one of the unlucky souls that is struggling with congestion. It's been like this since end of October 2018. My ADSL line was more reliable than this...
 
PBCool

PBCool

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Prinn said:
Hi PBCool

I am a current customer with CI with TTconnect (only option)

I understand the issues with TTconnect but even though you stopped new orders, the service is getting worse for existing customers. We have intermittent drops constantly where we cannot even stream movies. TTconnect playing dumb and blaming ISPs

How can we take this up as a consumer to force them to fix the issues

Appreciate the feedback and guidance
Click to expand...
Do you have a ticket number for me to investigate its status?
 
PBCool

PBCool

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semaphore said:
@PBCool What is happening with international there has been bad lag spikes since last night and tonight again its absolute garbage.


View attachment 619446

Lol:
View attachment 619450

@PBCool having router problems?

C:\iperf>tracert 80.239.179.116

Tracing route to 80-239-179-116.customer.teliacarrier.com [80.239.179.116]
over a maximum of 30 hops:

1 <1 ms <1 ms 2 ms 192.168.0.1
2 9 ms 7 ms 8 ms u3h-cust.coolideas.co.za [154.0.0.125]
3 7 ms 7 ms 7 ms uya-cust.coolideas.co.za [154.0.4.210]
4 7 ms 7 ms 7 ms uva-cust.coolideas.co.za [154.0.4.102]
5 9 ms 11 ms 7 ms 197.96.214.112
6 184 ms 186 ms 187 ms core1b-dock-ten-0-4-3-0.ip.isnet.net [168.209.100.17]
7 182 ms 184 ms 184 ms 195.50.122.229
8 uzy-cust.coolideas.co.za [154.0.5.14] reports: Destination net unreachable.
Click to expand...
Thanks will have a look.
 
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