Cool Ideas Fibre ISP - Feedback

[image132]

Hey thanks. Did read through a bit of the "discussion" this morning.

Did you get any further info besides they just looking into it?

No. Therodent made it sound like he had literally done the conference call to Octotel about it yesterday morning so its still early days.

The suspension with my line specifically is that there is congestion. Hopefully them looking into the are will fix yours too.

@image132

That is good news.

Yes finally some good news!

I know the RADIUS server issue well that @TheRoDent described. I suffered with it back in the day too. ADSL was synched, couldn't authenticate.
It has, improved over the years quite astonishingly. Only ever once had an issue where I had to really phone the ISP, in 2013 I think it was, when the lightning was involved.

But ja, the load shedding on Monday was unpreccedented, and I really feel for everyone who is on those affected networks.

In regards to the discussion posted by TheRoDent:

The internet is important to me, however its only second to having ELECTRICITY. The problem is I get mad because then the internet doesn't work at night like it should, I need to update a device or download something and then its rubbish. But the bigger problem is the whining and complaints from the streaming folk in the home. I can handle that but what gets my goat is then even simple low bandwidth stuff like Telegram, stops working. That's why I get upset.

Did the maintenance Octotel were supposed to do in blouberg on the 11th fix your internet or are you still waiting for telkom on Thursday?

 

[ArtyLoop]

No. Therodent made it sound like he had literally done the conference call to Octotel about it yesterday morning so its still early days.

The suspension with my line specifically is that there is congestion. Hopefully them looking into the are will fix yours too.



Yes finally some good news!



Did the maintenance Octotel were supposed to do in blouberg on the 11th fix your internet or are you still waiting for telkom on Thursday?

No change... we gave up on streaming last night- using LTE for what I need to do.
Telkom landline is supposed to go in tomorrow... last time (2012) I waited for them all day and they never pitched so I am hoping I don't have a repeat of that experience.

 

[xrapidx]

I see they started digging up the road from the other-side of the Sandown loop - I wonder who that is.

 

[ArtyLoop]

I see they started digging up the road from the other-side of the Sandown loop - I wonder who that is.

Anybody but Octotel... if you can find out who that is, I will then register interest for them to come to my place... I will remove Octofail's fugly box from the wall, they can put their's in its place.

 

[image132]

I see they started digging up the road from the other-side of the Sandown loop - I wonder who that is.

I had the same thing happen here in Claremont a few months ago. Looked around on the coverage maps and found nothing. Now I see telkom are kicking everyone off copper and onto their "landline look alike" stuff so I'm thinking it might be Openserve, at least in my case.

 

[Snizle]

Anyone else have no connection in little falls or surrounding?

 

[jannier]

Hey stage4 at least gave me 3hrs of internet on monday. Stage 2 on tuesday seem to be the atlas killer taking me offline all day so far.

Just a small correction, Tuesday and today so far has been stage 3 load-shedding.

 

[Yster21]

Anyone else have no connection in little falls or surrounding?

Vuma Aerial in Little Falls seems to be down. If you want to, PM me your number and I will add you to our geeky Whatsapp fibre group for Little Falls.

 

[jannier]

OK!! I just survived a Stage 3 Load-shedding. New batteries in UPS I had connectivity all the time, Power just came back on and no issues.....

Another Load-shedding coming up from 20H00 - 22H30, ..... UPS batteries are charging.

Vuma Trenched, on the Brackenfell -Eden Park Pop.

EDIT:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.lan - 0 | 61 | 61 | 0 | 0 | 0 | 0 |
| 155.93.252.1 - 0 | 61 | 61 | 2 | 17 | 61 | 47 |
| 154.0.1.125 - 0 | 61 | 61 | 1 | 1 | 2 | 1 |
| 154.0.1.13 - 0 | 61 | 61 | 1 | 1 | 7 | 1 |
| cloudflare.ixp.capetown - 0 | 61 | 61 | 1 | 1 | 6 | 1 |
| one.one.one.one - 0 | 61 | 61 | 1 | 1 | 7 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[Fcon_Vpro]

OK!! I just survived a Stage 3 Load-shedding. New batteries in UPS I had connectivity all the time, Power just came back on and no issues.....

Another Load-shedding coming up from 20H00 - 22H30, ..... UPS batteries are charging.

Vuma Trenched, on the Brackenfell -Eden Park Pop.

EDIT:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.lan - 0 | 61 | 61 | 0 | 0 | 0 | 0 |
| 155.93.252.1 - 0 | 61 | 61 | 2 | 17 | 61 | 47 |
| 154.0.1.125 - 0 | 61 | 61 | 1 | 1 | 2 | 1 |
| 154.0.1.13 - 0 | 61 | 61 | 1 | 1 | 7 | 1 |
| cloudflare.ixp.capetown - 0 | 61 | 61 | 1 | 1 | 6 | 1 |
| one.one.one.one - 0 | 61 | 61 | 1 | 1 | 7 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hope your batteries charge that quick... usually takes a long time to charge back up again.

 

[x7razor]

Oh ffs i am getting tired of this **** neighbor is up and running with another provider straight after power was restored. We are both on vuma trenched. But i am down like always on cisp. Wtf is up with this please don't tell me its vuma i think it is bs

 

[AfricanTech]

@PBCool do you guys have a 'chat' channel available for support or telephone only?

 

[jannier]

Hope your batteries charge that quick... usually takes a long time to charge back up again.

Control panel shows load-shedding was 2H17min on Battery Power, Remaining Battery charge show 77% and charging.

 

[Praeses]

Control panel shows load-shedding was 2H17min on Battery Power, Remaining Battery charge show 77% and charging.

So you should be fine then

 

[semaphore]

@PBCool Any idea why I am seeing such bad latency spikes when entering EU -


After core1b-dock-

This is causing major lag spikes in game randomly. Please advise.

 

[Ripstorm]

Control panel shows load-shedding was 2H17min on Battery Power, Remaining Battery charge show 77% and charging.

Mind sharing what UPS you have?

 

[John Tempus]

OK!! I just survived a Stage 3 Load-shedding. New batteries in UPS I had connectivity all the time, Power just came back on and no issues.....

Another Load-shedding coming up from 20H00 - 22H30, ..... UPS batteries are charging.

Vuma Trenched, on the Brackenfell -Eden Park Pop.

EDIT:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.lan - 0 | 61 | 61 | 0 | 0 | 0 | 0 |
| 155.93.252.1 - 0 | 61 | 61 | 2 | 17 | 61 | 47 |
| 154.0.1.125 - 0 | 61 | 61 | 1 | 1 | 2 | 1 |
| 154.0.1.13 - 0 | 61 | 61 | 1 | 1 | 7 | 1 |
| cloudflare.ixp.capetown - 0 | 61 | 61 | 1 | 1 | 6 | 1 |
| one.one.one.one - 0 | 61 | 61 | 1 | 1 | 7 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Not so lucky, loadshedding kicked in, fiber died(even with UPS). Post loadshedding I managed to get line sync within 15mins, no IP assigned. 30mins later IP assigned however the following is my results. Same situation yesterday post loadshedding that only recovered around 2am. There is simply no way out for me during/after loadshedding, seems my area is just fkd no matter what.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 26 | 26 | 0 | 0 | 0 | 0 |
| xxxxxxxxxx - 0 | 26 | 26 | 2 | 13 | 50 | 4 |
| 154.0.1.125 - 45 | 9 | 5 | 757 | 781 | 822 | 763 |
| 154.0.1.13 - 67 | 6 | 2 | 0 | 764 | 767 | 767 |
| 196.10.140.198 - 67 | 6 | 2 | 0 | 777 | 792 | 762 |
| 1.1.1.1 - 67 | 6 | 2 | 0 | 778 | 795 | 761 |
|________________________________________________|______|______|______|______|______|______|


EDIT: It is a miracle, seems to be fine now 1hr after load shedding. If this is the worse case during load shedding crappy period then I can live with it.

 

[jannier]

Mind sharing what UPS you have?

https://www.wootware.co.za/apc-bx1400ui-back-ups-230v-700watts-1400va-ups.html
Installed new batteries yesterday.

the only thing is, it runs for 15min at a time and then it turns off automatically. So I have to turn it back on. And I could not find anything in its software to force it to say on for longer than that without having the pc connected to the UPS via the usb cable, but that drains the UPS to fast, like within 49 minutes. But I am ok with that, small nuisance, I can keep my CPE and Wifi Router going and then work of the phone, ipad and laptop.

 

[jannier]

So you should be fine then

Yeah just looked now and shows 90% charges now.

 

[Tinuva]

https://www.wootware.co.za/apc-bx1400ui-back-ups-230v-700watts-1400va-ups.html
Installed new batteries yesterday.

the only thing is, it runs for 15min at a time and then it turns off automatically. So I have to turn it back on. And I could not find anything in its software to force it to say on for longer than that without having the pc connected to the UPS via the usb cable, but that drains the UPS to fast, like within 49 minutes. But I am ok with that, small nuisance, I can keep my CPE and Wifi Router going and then work of the phone, ipad and laptop.

Thats the problem with some UPSs. They not meant for long run times. Inverters are meant for long run times.