Cool Ideas Fibre ISP - Feedback

KinsZA · Feb 13, 2019

@PBCool
Also done a mtr to same as semaphore, I'm a openserv durban customer.

In general slow / no connectivity

semaphore · Feb 13, 2019

PBCool said:
Your average high and low look consistent on your last available hop though?

Yes that was yesterday, my recent post shows problems on the route to the telia network as per post : #15,756 I have also logged this under : #COOL-20190213-218809

jannier · Feb 13, 2019

@PBCool

So not so lucky this evening.
UPS turned off after 15min, turn it back on, line sync, fx is orange and power blue light is not flashing, but not getting an IP.

This afternoon during loadshedding had no issues to reconnect every 15 min and get my IP.

semaphore · Feb 13, 2019

Thanks @KinsZA least it can be seen from a different provider and different location.

adamr · Feb 13, 2019

pic of the day ...

semaphore · Feb 13, 2019

@PBCool Here is another MTR same destination, worse result:

ActivateD · Feb 13, 2019

Lights back on at my place but no internet. Can’t contact cool ideas support as its after 8pm anyone have a idea when after loadshedding internet will be back?

ArtyLoop · Feb 13, 2019

Using LTE during ruling party embargo.
I can tell you now, it runs circles around my supposedly “superior” FTTH connection.
Telkom LTE, what a winner, when it does work

standerr · Feb 13, 2019

Same story my side. A couple of minutes before the power came back on the internet died. CPE connected & happy, just no traffic.
So much for staying online with battery backup. Wish the lies would end.

ArtyLoop · Feb 13, 2019

standerr said:
Same story my side. A couple of minutes before the power came back on the internet died. CPE connected & happy, just no traffic.
So much for staying online with battery backup. Wish the lies would end.

I am over the lies.. honestly I took some good advice in this thread.
I will have the last laugh when all these fibre providers go belly up into business rescue because of clients dropping them

Bighit · Feb 13, 2019

Power back on, let's see how long this takes now in Northern Suburbs....

MandM · Feb 13, 2019

standerr said:
Same story my side. A couple of minutes before the power came back on the internet died. CPE connected & happy, just no traffic.
So much for staying online with battery backup. Wish the lies would end.

Experienced the same. And I ordered a new UPS just for this purpose today :-(

DJZassie · Feb 13, 2019

What I dont understand is this:

Power went out from 12 till 2 this afternoon (same volume and areas as 8 till 10 tonight)
Internet was up like 5 minutes later.

Now tonight's 8 till 10... power came back early...
No internet after 30 minutes...

Surely it should be the same volume of people trying to reconnect?

semaphore · Feb 13, 2019

@PBCool any feedback the internet is practically unusable unless it’s local

vaya · Feb 13, 2019

Trying to watch the CSGO major on twitch. 160p with three threads and still buffering.

remoten · Feb 13, 2019

semaphore said:
@PBCool What is happening with international there has been bad lag spikes since last night and tonight again its absolute garbage.

View attachment 619446

Lol:
View attachment 619450

@PBCool having router problems?

C:\iperf>tracert 80.239.179.116

Tracing route to 80-239-179-116.customer.teliacarrier.com [80.239.179.116]
over a maximum of 30 hops:

1 <1 ms <1 ms 2 ms 192.168.0.1
2 9 ms 7 ms 8 ms u3h-cust.coolideas.co.za [154.0.0.125]
3 7 ms 7 ms 7 ms uya-cust.coolideas.co.za [154.0.4.210]
4 7 ms 7 ms 7 ms uva-cust.coolideas.co.za [154.0.4.102]
5 9 ms 11 ms 7 ms 197.96.214.112
6 184 ms 186 ms 187 ms core1b-dock-ten-0-4-3-0.ip.isnet.net [168.209.100.17]
7 182 ms 184 ms 184 ms 195.50.122.229
8 uzy-cust.coolideas.co.za [154.0.5.14] reports: Destination net unreachable.

Also having issues,

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   36 |   36 |    0 |    0 |    6 |    0 |
|                             154.0.0.121 -    0 |   36 |   36 |    1 |    4 |   41 |    1 |
|                             154.0.4.210 -    0 |   36 |   36 |    2 |    5 |   43 |    3 |
|                             154.0.4.102 -   20 |   20 |   16 |    2 |    7 |   46 |    3 |
|        Destination network unreachable. -   25 |   24 |   18 |    5 |   12 |   38 |    5 |
|        Destination network unreachable. -   21 |   24 |   19 |  179 |  182 |  195 |  182 |
|        Destination network unreachable. -   30 |   20 |   14 |  170 |  176 |  194 |  183 |
|        Destination network unreachable. -   30 |   20 |   14 |  176 |  180 |  198 |  176 |
|        Destination network unreachable. -   25 |   20 |   15 |  184 |  191 |  227 |  184 |
|        et-0-0-67-pe01-eqam1.as57976.net -   20 |   20 |   16 |  175 |  180 |  195 |  176 |
|        Destination network unreachable. -   30 |   20 |   14 |  176 |  180 |  198 |  177 |
|        Destination network unreachable. -   38 |   32 |   20 |  175 |  183 |  279 |  176 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Ping spikes randomly since Monday.

semaphore · Feb 13, 2019

remoten said:

Also having issues,

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   36 |   36 |    0 |    0 |    6 |    0 |
|                             154.0.0.121 -    0 |   36 |   36 |    1 |    4 |   41 |    1 |
|                             154.0.4.210 -    0 |   36 |   36 |    2 |    5 |   43 |    3 |
|                             154.0.4.102 -   20 |   20 |   16 |    2 |    7 |   46 |    3 |
|        Destination network unreachable. -   25 |   24 |   18 |    5 |   12 |   38 |    5 |
|        Destination network unreachable. -   21 |   24 |   19 |  179 |  182 |  195 |  182 |
|        Destination network unreachable. -   30 |   20 |   14 |  170 |  176 |  194 |  183 |
|        Destination network unreachable. -   30 |   20 |   14 |  176 |  180 |  198 |  176 |
|        Destination network unreachable. -   25 |   20 |   15 |  184 |  191 |  227 |  184 |
|        et-0-0-67-pe01-eqam1.as57976.net -   20 |   20 |   16 |  175 |  180 |  195 |  176 |
|        Destination network unreachable. -   30 |   20 |   14 |  176 |  180 |  198 |  177 |
|        Destination network unreachable. -   38 |   32 |   20 |  175 |  183 |  279 |  176 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Ping spikes randomly since Monday.

Yep the network is broken, hopefully they can resolve it, extremely frustrating.

bar1 · Feb 13, 2019

Anyone else having issues with cool ideas, sadv, fouways area?

ActivateD · Feb 13, 2019

Ok internet back 1hour later

Bighit · Feb 13, 2019

@Tinuva, are you still connected even though you were on battery backup during load shedding now? Just want to see if your experience is the same as @standerr

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