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c3n0byt3

Senior Member
Joined
Sep 2, 2009
Messages
808
...
Its one thing for Octotel to not give customers the service level they should get its quite another for them to stone wall ISPs. If I were you guys I'd start taking more serious action against them. Not talking to YOU is not acceptable.
...
Out of interest what exactly can they do?
Stop using Octotel and lose some business?
 

Phinix

Senior Member
Joined
Jun 18, 2010
Messages
955
I could go into a lengthy post about the circus that has ensued at Openserve since Friday, but it will rent too much space in my head.

They are still looking at it.
I understand there is little you can do as it is on Openserves side. But i have to admit this is worse than having issues with twitch or anything since it literally leaves people without internet.

I have been using my vox account since sunday evening so I can at least have access to the net but it is in no way a replacement for doing downloads or anything that i normally would due to its cap size.

I really hope this gets sorted out soon as it doesn't shine a very positive light on CI nor my experience as a customer.
 

SandMan

Well-Known Member
Joined
Jul 31, 2003
Messages
138
I could go into a lengthy post about the circus that has ensued at Openserve since Friday, but it will rent too much space in my head.

They are still looking at it.
Oh c'mon @TheRoDent, humour us with the technical knowlegde of the OpenServe "specialists" :p I'm sure we all need comic relief ;) Patiently waiting for OpenServe to pull their finger :X3:

@Phinix same here, luckily I have an old Afrihost account which I kept for my parents to use - been using it since Thursday, but my cap is starting to run low
 

image132

Expert Member
Joined
Apr 3, 2010
Messages
1,080
And after Octotel "Node Maintenance"

Octotel 100/25 Cape Town, Claremont

Coreix:




Iperf international:

Connecting to host iperf.cisp.co.za, port 17001
Reverse mode, remote host iperf.cisp.co.za is sending
[ 4] local 192.168.1.247 port 58563 connected to 172.104.157.197 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 2.46 MBytes 20.6 Mbits/sec 0.320 ms 3/318 (0.94%)
[ 4] 1.00-2.00 sec 2.36 MBytes 19.8 Mbits/sec 0.289 ms 2/304 (0.66%)
[ 4] 2.00-3.00 sec 2.38 MBytes 19.9 Mbits/sec 0.207 ms 2/306 (0.65%)
[ 4] 3.00-4.00 sec 2.37 MBytes 19.8 Mbits/sec 0.199 ms 2/305 (0.66%)
[ 4] 4.00-5.00 sec 2.36 MBytes 19.8 Mbits/sec 0.284 ms 4/306 (1.3%)
[ 4] 5.00-6.00 sec 2.35 MBytes 19.7 Mbits/sec 0.377 ms 3/304 (0.99%)
[ 4] 6.00-7.00 sec 2.38 MBytes 20.0 Mbits/sec 0.252 ms 1/306 (0.33%)
[ 4] 7.00-8.00 sec 2.34 MBytes 19.7 Mbits/sec 0.330 ms 5/305 (1.6%)
[ 4] 8.00-9.00 sec 2.34 MBytes 19.6 Mbits/sec 0.242 ms 6/305 (2%)
[ 4] 9.00-10.00 sec 2.33 MBytes 19.5 Mbits/sec 0.206 ms 7/305 (2.3%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 24.3 MBytes 20.4 Mbits/sec 0.233 ms 35/3112 (1.1%)
[ 4] Sent 3112 datagrams

Iperf Local:

Connecting to host lnms.cisp.co.za, port 17001
Reverse mode, remote host lnms.cisp.co.za is sending
[ 4] local 192.168.1.247 port 65527 connected to 154.0.1.254 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 2.38 MBytes 20.0 Mbits/sec 0.149 ms 12/317 (3.8%)
[ 4] 1.00-2.00 sec 2.28 MBytes 19.1 Mbits/sec 0.208 ms 13/305 (4.3%)
iperf3: OUT OF ORDER - incoming packet = 833 and received packet = 835 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 834 and received packet = 835 AND SP = 4
[ 4] 2.00-3.00 sec 2.27 MBytes 19.1 Mbits/sec 0.222 ms 16/305 (5.2%)
[ 4] 3.00-4.00 sec 2.31 MBytes 19.4 Mbits/sec 0.146 ms 10/306 (3.3%)
[ 4] 4.00-5.00 sec 2.33 MBytes 19.5 Mbits/sec 0.301 ms 6/304 (2%)
[ 4] 5.00-6.00 sec 2.33 MBytes 19.5 Mbits/sec 0.156 ms 8/306 (2.6%)
[ 4] 6.00-7.00 sec 2.34 MBytes 19.7 Mbits/sec 0.149 ms 4/304 (1.3%)
[ 4] 7.00-8.00 sec 2.31 MBytes 19.4 Mbits/sec 0.155 ms 10/306 (3.3%)
[ 4] 8.00-9.00 sec 2.25 MBytes 18.9 Mbits/sec 0.175 ms 17/305 (5.6%)
[ 4] 9.00-10.00 sec 2.27 MBytes 19.1 Mbits/sec 0.171 ms 15/306 (4.9%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 24.0 MBytes 20.1 Mbits/sec 0.171 ms 111/3069 (3.6%)
[ 4] Sent 3069 datagrams
[SUM] 0.0-10.0 sec 2 datagrams received out-of-order

Packet is back! Well done Octotel. Side note I have no idea why the packet loss is worse on local than international.

And I'm sure you don't need the graph to tell that twitch doesn't work, its pulling 200-300 KB/s like always.

I've had this for 5 months now, is there even a point to complaining about it anymore.
 

renagade-wolf

Well-Known Member
Joined
Jun 16, 2012
Messages
300
And after Octotel "Node Maintenance"

Octotel 100/25 Cape Town, Claremont

<snip>

Packet is back! Well done Octotel. Side note I have no idea why the packet loss is worse on local than international.

And I'm sure you don't need the graph to tell that twitch doesn't work, its pulling 200-300 KB/s like always.

I've had this for 5 months now, is there even a point to complaining about it anymore.
Octotel 100/25 Cape Town, Kenilworth (Harfield Village)

Just a comparison from down the road, I did reinstall my windows machine and reset my router to defaults since my android phone was pulling these speeds in a speedtest before my pc was, but no idea why that would make a difference

Coreix





Iperf international:
Code:
iperf3 --verbose --port 17001 -c queen.cisp.co.za --bandwidth 20M -l 1400 -u
iperf 3.1.3
CYGWIN_NT-10.0 PCHOME 2.5.1(0.297/5/3) 2016-04-21 22:14 x86_64
Time: Tue, 12 Mar 2019 19:47:36 GMT
Connecting to host queen.cisp.co.za, port 17001
      Cookie: PCHOME.1552420055.825014.135450166b5
[  4] local 10.0.0.10 port 56083 connected to 62.233.65.195 port 17001
Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 0 seconds, 10 second test
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  2.19 MBytes  18.3 Mbits/sec  1638
[  4]   1.00-2.00   sec  2.39 MBytes  20.0 Mbits/sec  1788
[  4]   2.00-3.00   sec  2.38 MBytes  20.0 Mbits/sec  1784
[  4]   3.00-4.00   sec  2.38 MBytes  20.0 Mbits/sec  1783
[  4]   4.00-5.00   sec  2.37 MBytes  19.9 Mbits/sec  1773
[  4]   5.00-6.00   sec  2.38 MBytes  20.0 Mbits/sec  1786
[  4]   6.00-7.00   sec  2.40 MBytes  20.1 Mbits/sec  1797
[  4]   7.00-8.00   sec  2.41 MBytes  20.2 Mbits/sec  1804
[  4]   8.00-9.00   sec  2.38 MBytes  20.0 Mbits/sec  1786
[  4]   9.00-10.00  sec  2.36 MBytes  19.8 Mbits/sec  1769
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  23.6 MBytes  19.8 Mbits/sec  2.528 ms  7/17707 (0.04%)
[  4] Sent 17707 datagrams
CPU Utilization: local/sender 9.1% (2.0%u/7.0%s), remote/receiver 0.7% (0.1%u/0.6%s)

iperf Done.
iperf3 --verbose --port 17001 -c queen.cisp.co.za --bandwidth 80M -l 1400 -u -R
iperf 3.1.3
CYGWIN_NT-10.0 PCHOME 2.5.1(0.297/5/3) 2016-04-21 22:14 x86_64
Time: Tue, 12 Mar 2019 19:47:47 GMT
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
      Cookie: PCHOME.1552420067.299353.53846d01766
[  4] local 10.0.0.10 port 59530 connected to 62.233.65.195 port 17001
Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 0 seconds, 10 second test
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  9.74 MBytes  81.7 Mbits/sec  0.027 ms  127/7419 (1.7%)
[  4]   1.00-2.00   sec  9.54 MBytes  80.0 Mbits/sec  0.043 ms  0/7144 (0%)
[  4]   2.00-3.00   sec  9.54 MBytes  80.0 Mbits/sec  0.029 ms  0/7143 (0%)
[  4]   3.00-4.00   sec  9.53 MBytes  79.9 Mbits/sec  0.046 ms  6/7144 (0.084%)
[  4]   4.00-5.00   sec  9.53 MBytes  79.9 Mbits/sec  0.041 ms  0/7138 (0%)
[  4]   5.00-6.00   sec  9.54 MBytes  80.1 Mbits/sec  0.038 ms  0/7146 (0%)
[  4]   6.00-7.00   sec  9.53 MBytes  80.0 Mbits/sec  0.078 ms  0/7140 (0%)
[  4]   7.00-8.00   sec  9.45 MBytes  79.3 Mbits/sec  0.097 ms  67/7143 (0.94%)
[  4]   8.00-9.00   sec  9.52 MBytes  79.9 Mbits/sec  0.038 ms  16/7147 (0.22%)
[  4]   9.00-10.00  sec  9.53 MBytes  79.9 Mbits/sec  0.032 ms  4/7142 (0.056%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  97.1 MBytes  81.5 Mbits/sec  0.025 ms  222/72738 (0.31%)
[  4] Sent 72738 datagrams
CPU Utilization: local/receiver 5.4% (1.9%u/3.5%s), remote/sender 11.4% (1.7%u/9.7%s)

iperf Done.
Iperf local:
Code:
iperf3 --verbose --port 17001 -c trcvmh01.cisp.co.za --bandwidth 20M -l 1400 -u
iperf 3.1.3
CYGWIN_NT-10.0 PCHOME 2.5.1(0.297/5/3) 2016-04-21 22:14 x86_64
Time: Tue, 12 Mar 2019 19:45:07 GMT
Connecting to host trcvmh01.cisp.co.za, port 17001
      Cookie: PCHOME.1552419907.223960.168709815aa
[  4] local 10.0.0.10 port 56915 connected to 154.0.15.181 port 17001
Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 0 seconds, 10 second test
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  2.19 MBytes  18.4 Mbits/sec  1639
[  4]   1.00-2.00   sec  2.37 MBytes  19.9 Mbits/sec  1778
[  4]   2.00-3.00   sec  2.41 MBytes  20.2 Mbits/sec  1806
[  4]   3.00-4.00   sec  2.38 MBytes  20.0 Mbits/sec  1786
[  4]   4.00-5.00   sec  2.35 MBytes  19.7 Mbits/sec  1757
[  4]   5.00-6.00   sec  2.40 MBytes  20.1 Mbits/sec  1796
[  4]   6.00-7.00   sec  2.39 MBytes  20.0 Mbits/sec  1788
[  4]   7.00-8.00   sec  2.38 MBytes  20.0 Mbits/sec  1784
[  4]   8.00-9.00   sec  2.38 MBytes  20.0 Mbits/sec  1783
[  4]   9.00-10.00  sec  2.38 MBytes  20.0 Mbits/sec  1784
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  23.6 MBytes  19.8 Mbits/sec  3.446 ms  7/17700 (0.04%)
[  4] Sent 17700 datagrams
CPU Utilization: local/sender 9.0% (2.0%u/7.0%s), remote/receiver 0.0% (0.0%u/0.0%s)

iperf Done.
iperf3 --verbose --port 17001 -c trcvmh01.cisp.co.za --bandwidth 80M -l 1400 -u -R
iperf 3.1.3
CYGWIN_NT-10.0 PCHOME 2.5.1(0.297/5/3) 2016-04-21 22:14 x86_64
Time: Tue, 12 Mar 2019 19:45:17 GMT
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
      Cookie: PCHOME.1552419917.457919.770e5e7b1b0
[  4] local 10.0.0.10 port 59414 connected to 154.0.15.181 port 17001
Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 0 seconds, 10 second test
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  9.74 MBytes  81.7 Mbits/sec  0.063 ms  134/7431 (1.8%)
[  4]   1.00-2.00   sec  9.53 MBytes  79.9 Mbits/sec  0.048 ms  6/7143 (0.084%)
[  4]   2.00-3.00   sec  9.54 MBytes  80.0 Mbits/sec  0.055 ms  0/7143 (0%)
[  4]   3.00-4.00   sec  9.54 MBytes  80.0 Mbits/sec  0.062 ms  1/7143 (0.014%)
[  4]   4.00-5.00   sec  9.54 MBytes  80.0 Mbits/sec  0.050 ms  0/7142 (0%)
[  4]   5.00-6.00   sec  9.54 MBytes  80.0 Mbits/sec  0.066 ms  0/7143 (0%)
[  4]   6.00-7.00   sec  9.54 MBytes  80.0 Mbits/sec  0.044 ms  0/7143 (0%)
[  4]   7.00-8.00   sec  9.54 MBytes  80.0 Mbits/sec  0.052 ms  0/7143 (0%)
[  4]   8.00-9.00   sec  9.54 MBytes  80.0 Mbits/sec  0.050 ms  1/7143 (0.014%)
[  4]   9.00-10.00  sec  9.54 MBytes  80.0 Mbits/sec  0.057 ms  0/7142 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.8 MBytes  80.3 Mbits/sec  0.042 ms  142/71730 (0.2%)
[  4] Sent 71730 datagrams
CPU Utilization: local/receiver 4.5% (1.4%u/3.1%s), remote/sender 3.3% (0.4%u/2.9%s)

iperf Done.
 

TheRoDent

Expert Member
Joined
Aug 6, 2003
Messages
3,405
Oh c'mon @TheRoDent, humour us with the technical knowlegde of the OpenServe "specialists" :p I'm sure we all need comic relief ;) Patiently waiting for OpenServe to pull their finger :X3:

@Phinix same here, luckily I have an old Afrihost account which I kept for my parents to use - been using it since Thursday, but my cap is starting to run low
It has taken them 4 days to figure out that their IP deployment script on their edge routers has depleted the pool we gave them.

Gave them another chunk this afternoon, and *tada*.

At this moment I am wasting 40% of my IP space on Openserve edge routers where I don't even have a single customer or session.
 

SandMan

Well-Known Member
Joined
Jul 31, 2003
Messages
138
It has taken them 4 days to figure out that their IP deployment script on their edge routers has depleted the pool we gave them.

Gave them another chunk this afternoon, and *tada*.

At this moment I am wasting 40% of my IP space on Openserve edge routers where I don't even have a single customer or session.
Thank you SO much for sorting this out, much, much appreciated. Confirmed working :):thumbsup:
 
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