Cool Ideas Fibre ISP - Feedback

[Ripstorm]

So I upgraded to the 1gbps package an hour ago... And my internet has been down since then. Got in contact with support and they informed me that my old package and current package is clashing and that they can't cancel the old package on their end. I have to wait until midnight before the issue will resolve itself... @PBCool @TheRoDent anything that can be done before then?

 

[MC_B0]

Piece of **** network

Area: TableView CPT
Line: 100mb down 25mb up
Network: Octotel
ISP: Cool Ideas
Ticket: #COOL-20190211-217265
Since day 1 had issues


https://www.speedtest.net/result/8139231822

iperf3 -R -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za --omit 2
Connecting to host cptspeedtest.cisp.co.za, port 17001
Reverse mode, remote host cptspeedtest.cisp.co.za is sending
[ 7] local 192.168.0.106 port 57711 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 7] 0.00-1.00 sec 9.08 MBytes 76.1 Mbits/sec 0.247 ms 335/7000 (4.8%) (omitted)
[ 7] 1.00-2.00 sec 9.45 MBytes 79.3 Mbits/sec 0.332 ms 54/6995 (0.77%) (omitted)
[ 7] 0.00-1.00 sec 9.44 MBytes 79.2 Mbits/sec 0.247 ms 74/7006 (1.1%)
[ 7] 1.00-2.00 sec 9.39 MBytes 78.8 Mbits/sec 0.167 ms 111/7007 (1.6%)
[ 7] 2.00-3.00 sec 9.09 MBytes 76.2 Mbits/sec 0.126 ms 328/7001 (4.7%)
[ 7] 3.00-4.00 sec 9.30 MBytes 78.0 Mbits/sec 0.130 ms 171/7002 (2.4%)
[ 7] 4.00-5.00 sec 9.04 MBytes 75.8 Mbits/sec 0.070 ms 359/6996 (5.1%)
[ 7] 5.00-6.00 sec 9.40 MBytes 78.8 Mbits/sec 0.169 ms 103/7003 (1.5%)
[ 7] 6.00-7.00 sec 9.42 MBytes 79.0 Mbits/sec 0.233 ms 91/7008 (1.3%)
[ 7] 7.00-8.00 sec 9.35 MBytes 78.5 Mbits/sec 0.228 ms 130/6998 (1.9%)
[ 7] 8.00-9.00 sec 9.07 MBytes 76.1 Mbits/sec 0.221 ms 343/7006 (4.9%)
[ 7] 9.00-10.00 sec 9.40 MBytes 78.8 Mbits/sec 0.172 ms 103/7005 (1.5%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 7] 0.00-10.01 sec 95.5 MBytes 80.0 Mbits/sec 0.000 ms 0/70117 (0%) sender
[SUM] 0.0-10.0 sec 62 datagrams received out-of-order
[ 7] 0.00-10.00 sec 92.9 MBytes 77.9 Mbits/sec 0.172 ms 1813/70032 (2.6%) receiver

 

[John Tempus]

@PBCool @TheRoDent the issues on vumatel trench internationally seems to have cleared up now but please don't be silent on this matter and update us as to what caused the unusable internet and massive packetloss dumps for hours on end earlier. I am certain you guys were working on something or handling some sort of issue I would just appreciate to remain responsive and explaining what happened.

 

[Jordan_Za]

This is what I am dealing with right now. Vuma Aerial 100/100.
Turns out they migrated me off of decent hardware and put me on ****. My line is congested.

WinMTR to 154.0.13.95 showing no losses...

 

[John Tempus]

Neverending it seems with ZERO feedback for some reason after hours of reporting these ongoing issues today.

It is all broken yet again. I cant operate like this, if this continues tomorrow I would be forced to change to another ISP something is seriously broken on CISP and the lack of any response from CISP all of a sudden is not a good sign to me even though I have vocally supported CISP none stop in here for their response but its hard to be supportive when being ignore for a whole day amidst serious issues.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 25 | 25 | 0 | 0 | 0 | 0 |
| 155.93.248.1 - 0 | 25 | 25 | 2 | 4 | 21 | 7 |
| c3h-backbone.coolideas.co.za - 0 | 25 | 25 | 1 | 1 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 25 | 25 | 1 | 1 | 2 | 1 |
| uwu-cust.coolideas.co.za - 50 | 8 | 4 | 0 | 141 | 141 | 141 |
| u102-cust.coolideas.co.za - 50 | 8 | 4 | 0 | 141 | 141 | 141 |
| 40ge1-3.core1.lon2.he.net - 50 | 8 | 4 | 0 | 141 | 141 | 141 |
| 100ge13-2.core1.nyc4.he.net - 50 | 8 | 4 | 0 | 209 | 209 | 209 |
|firstlight-fiber.10gigabitethernet7-3.core1.nyc4.he.net - 50 | 8 | 4 | 0 | 209 | 210 | 210 |
| be21.albnypscr1.ip.firstlight.net - 50 | 8 | 4 | 0 | 212 | 213 | 213 |
| be1.albynypser2.ip.firstlight.net - 50 | 8 | 4 | 0 | 213 | 214 | 213 |
| xe-2-3-0.edge2.ny01.as40244.net - 50 | 8 | 4 | 0 | 213 | 214 | 213 |
| xe.sbc1.ny01.as40244.net - 50 | 8 | 4 | 0 | 224 | 227 | 227 |
| xe-1-0-1.core107.ny01.as40244.net - 50 | 8 | 4 | 0 | 216 | 217 | 217 |
| x.x.x.x - 50 | 8 | 4 | 0 | 214 | 214 | 214 |
|________________________________________________|______|______|______|______|______|______|

 

[semaphore]

I see CISP following in style of other ISPs and basically providing no feedback, it was only a matter of time.

 

[John Tempus]

I see CISP following in style of other ISPs and basically providing no feedback, it was only a matter of time.

Im hoping it was just a bad day for them but if this is what we can start to expect I will be very disappointed. This **** is just ongoing all day , if there is no response here about the wreck of a day I will be switching my ISP today this is now feeling totally pointless.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 218 | 218 | 0 | 0 | 2 | 0 |
| 155.93.248.1 - 0 | 218 | 218 | 2 | 8 | 86 | 7 |
| c3h-backbone.coolideas.co.za - 0 | 218 | 218 | 0 | 1 | 3 | 1 |
| cd-backbone.coolideas.co.za - 0 | 218 | 218 | 1 | 1 | 4 | 1 |
| wc-grwf-ars1-vl1701.enetworks.net - 0 | 218 | 218 | 1 | 7 | 141 | 140 |
| wc-grwf-xr1-gi0-2-3202.enetworks.net - 0 | 218 | 218 | 1 | 7 | 211 | 140 |
| ve961.core1.cpt1.he.net - 45 | 79 | 44 | 141 | 154 | 159 | 141 |
| 10.197.89.1 - 45 | 79 | 44 | 159 | 169 | 209 | 209 |
| 10ge3-11.core1.lon2.he.net - 45 | 79 | 44 | 159 | 180 | 212 | 209 |
| 100ge13-2.core1.nyc4.he.net - 23 | 115 | 89 | 212 | 225 | 228 | 213 |
|firstlight-fiber.10gigabitethernet7-3.core1.nyc4.he.net - 23 | 115 | 89 | 213 | 225 | 229 | 213 |
| be21.albnypscr1.ip.firstlight.net - 23 | 115 | 89 | 213 | 230 | 251 | 213 |
| be1.albynypser2.ip.firstlight.net - 23 | 115 | 89 | 222 | 230 | 234 | 226 |
| xe-2-3-0.edge2.ny01.as40244.net - 29 | 103 | 74 | 215 | 231 | 253 | 223 |
| xe.sbc1.ny01.as40244.net - 29 | 103 | 74 | 213 | 247 | 337 | 213 |
| xe-1-0-1.core107.ny01.as40244.net - 23 | 115 | 89 | 213 | 236 | 322 | 213 |
| x.x.x.x - 33 | 95 | 64 | 213 | 229 | 233 | 213 |
|________________________________________________|______|______|______|______|______|______|

 

[Ripstorm]

So I upgraded to the 1gbps package an hour ago... And my internet has been down since then. Got in contact with support and they informed me that my old package and current package is clashing and that they can't cancel the old package on their end. I have to wait until midnight before the issue will resolve itself... @PBCool @TheRoDent anything that can be done before then?

Tech support lied. It's still down...

 

[leppie]

Packet loss nonsense still going on.... Wel that was expected as Octotel support was sleeping all night...

iperf3 -R -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za --omit 2
Connecting to host cptspeedtest.cisp.co.za, port 17001
Reverse mode, remote host cptspeedtest.cisp.co.za is sending
[  4] local 192.168.0.2 port 62977 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  7.38 MBytes  61.9 Mbits/sec  0.722 ms  32/977 (3.3%)  (omitted)
[  4]   1.00-2.00   sec  6.38 MBytes  53.5 Mbits/sec  0.651 ms  697/1514 (46%)  (omitted)
[  4]   0.00-1.00   sec  7.28 MBytes  61.0 Mbits/sec  0.691 ms  0/932 (0%)
[  4]   1.00-2.00   sec  5.37 MBytes  45.1 Mbits/sec  1.015 ms  698/1385 (50%)
[  4]   2.00-3.00   sec  7.84 MBytes  65.8 Mbits/sec  0.627 ms  55/1059 (5.2%)
[  4]   3.00-4.00   sec  6.10 MBytes  51.2 Mbits/sec  0.662 ms  699/1480 (47%)
[  4]   4.00-5.00   sec  6.78 MBytes  56.8 Mbits/sec  0.518 ms  97/965 (10%)
[  4]   5.00-6.00   sec  5.95 MBytes  49.9 Mbits/sec  0.586 ms  713/1474 (48%)
[  4]   6.00-7.00   sec  6.77 MBytes  56.8 Mbits/sec  0.587 ms  104/971 (11%)
[  4]   7.00-8.00   sec  6.02 MBytes  50.5 Mbits/sec  0.894 ms  698/1469 (48%)
[  4]   8.00-9.00   sec  7.62 MBytes  63.9 Mbits/sec  0.819 ms  0/975 (0%)
[  4]   9.00-10.00  sec  6.21 MBytes  52.2 Mbits/sec  0.546 ms  697/1492 (47%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  96.0 MBytes  80.5 Mbits/sec  1.080 ms  3762/12239 (31%)
[  4] Sent 12239 datagrams

iperf Done.

Octotel 100/100 cape gate

 

[Seeyou]

Packet loss nonsense still going on.... Wel that was expected as Octotel support was sleeping all night...

Not just Octotel, Vumatel customers reporting this issue too. I reported the start of this last week, and it has only deteriorated further since then. Now here we are..

 

[leppie]

Not just Octotel, Vumatel customers reporting this issue too. I reported the start of this last week, and it has only deteriorated further since then. Now here we are..

I can only speak for Octotel, been having issues since August last year.

 

[Slinetpixel]

PTA East, OS 100/50 (Chrome on Ubuntu)

 

[Tinuva]

PTA East, OS 100/50 (Chrome on Ubuntu)

View attachment 637684

Hmm. My single threaded can almost match your multi-threaded result to London! (CPT Vumatel trenched)

Edit: I had torrents running, stopped it and now single threaded can max my line from London

 

[Zassie]

Hmm. My single threaded can almost match your multi-threaded result to London! (CPT Vumatel trenched)

Edit: I had torrents running, stopped it and now single threaded can max my line from London

View attachment 637698

Giff your Mikrotik setting plz!

 

[jannier]

Hmm. My single threaded can almost match your multi-threaded result to London! (CPT Vumatel trenched)

Edit: I had torrents running, stopped it and now single threaded can max my line from London

View attachment 637698

This is all I can get, Vuma Trenched, Brackenfell, Cape Town, 200/200



EDIT: Roelf "TheRodent" was debugging my line all of yesterday, and he waiting now on Vumatell for feedback.

Do a test, turn your CPE and router off for 5min.
Then turn your CPE on, and let it connect.
Turn on your Router.
Now test if your local and international is broken, most noticeably on international.
Do a MTR to your Gateway IP. See if there is packetloss.

Finally test again after 30 mins to 1 hour and suddenly by miracle all is working again.

 

[Tinuva]

Giff your Mikrotik setting plz!

Haha, standard config, nothing special.

My RB751g was rebooting every 10min. Chucked it out, and bought a RB750Gr3. This thing is just so much faster. Its based on a different chipset though.

 

[Seeyou]

And the packet loss is back. No feedback here, no notices on network status.

 

[jannier]

Im hoping it was just a bad day for them but if this is what we can start to expect I will be very disappointed. This **** is just ongoing all day , if there is no response here about the wreck of a day I will be switching my ISP today this is now feeling totally pointless.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 218 | 218 | 0 | 0 | 2 | 0 |
| 155.93.248.1 - 0 | 218 | 218 | 2 | 8 | 86 | 7 |
| c3h-backbone.coolideas.co.za - 0 | 218 | 218 | 0 | 1 | 3 | 1 |
| cd-backbone.coolideas.co.za - 0 | 218 | 218 | 1 | 1 | 4 | 1 |
| wc-grwf-ars1-vl1701.enetworks.net - 0 | 218 | 218 | 1 | 7 | 141 | 140 |
| wc-grwf-xr1-gi0-2-3202.enetworks.net - 0 | 218 | 218 | 1 | 7 | 211 | 140 |
| ve961.core1.cpt1.he.net - 45 | 79 | 44 | 141 | 154 | 159 | 141 |
| 10.197.89.1 - 45 | 79 | 44 | 159 | 169 | 209 | 209 |
| 10ge3-11.core1.lon2.he.net - 45 | 79 | 44 | 159 | 180 | 212 | 209 |
| 100ge13-2.core1.nyc4.he.net - 23 | 115 | 89 | 212 | 225 | 228 | 213 |
|firstlight-fiber.10gigabitethernet7-3.core1.nyc4.he.net - 23 | 115 | 89 | 213 | 225 | 229 | 213 |
| be21.albnypscr1.ip.firstlight.net - 23 | 115 | 89 | 213 | 230 | 251 | 213 |
| be1.albynypser2.ip.firstlight.net - 23 | 115 | 89 | 222 | 230 | 234 | 226 |
| xe-2-3-0.edge2.ny01.as40244.net - 29 | 103 | 74 | 215 | 231 | 253 | 223 |
| xe.sbc1.ny01.as40244.net - 29 | 103 | 74 | 213 | 247 | 337 | 213 |
| xe-1-0-1.core107.ny01.as40244.net - 23 | 115 | 89 | 213 | 236 | 322 | 213 |
| x.x.x.x - 33 | 95 | 64 | 213 | 229 | 233 | 213 |
|________________________________________________|______|______|______|______|______|______|

See my reply here, https://mybroadband.co.za/forum/threads/cool-ideas-fibre-isp-feedback.793061/post-23163498

I think both Paul and Roelf where exhausted yesterday.... they where multi tasking like crazy...

 

[Seeyou]

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |   34 |   34 |    0 |    0 |    0 |    0 |
|                u6u-cust.coolideas.co.za -    0 |   34 |   34 |    0 |    0 |    1 |    0 |
|                uwx-cust.coolideas.co.za -   46 |   11 |    6 |    0 |    0 |    1 |    0 |
|                uwu-cust.coolideas.co.za -   46 |   11 |    6 |  140 |  140 |  141 |  140 |
|te0-1-0-7-4.1200.ccr21.lon01.atlas.cogentco.com -   46 |   11 |    6 |  140 |  140 |  141 |  140 |
|   be2871.ccr42.lon13.atlas.cogentco.com -   46 |   11 |    6 |  140 |  140 |  141 |  141 |
|  be12488.ccr42.ams03.atlas.cogentco.com -   46 |   11 |    6 |  147 |  147 |  148 |  148 |
|   be2440.agr21.ams03.atlas.cogentco.com -   46 |   11 |    6 |  148 |  148 |  149 |  148 |
|              xe-7-2.rt1.ams3.baseip.com -   46 |   11 |    6 |  147 |  149 |  154 |  147 |
|              xe-1-1.rt1.ams1.baseip.com -   46 |   11 |    6 |  155 |  158 |  176 |  155 |
|                          91.148.255.128 -   46 |   11 |    6 |  147 |  147 |  149 |  148 |
|                           176.124.71.34 -   46 |   11 |    6 |  148 |  149 |  156 |  148 |
|________________________________________________|______|______|______|______|______|______|

How long does it take to switch ISPs on Octotel? Anyone know?

 

[jannier]

And the packet loss is back. No feedback here, no notices on network status.

IP to test?