Cool Ideas Fibre ISP - Feedback

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Today things are NOT so great on my 100/50:

International is DEAD at the moment.


EDIT: Seems to be Speedtest.net only - actual downloads seems a bit slower but OK ( ish ) 6-7MB/s

EDIT2 : Take that back - DEAD - very intermittent. One moment its OK, then just nothing.


1553593980591.png
 
Last edited:
Anyone think this could be related to the DDOS attacks?

Since we have 0 feedback I'm just spitballing at this point.
 
Cape Town: We are experiencing intermittent (50%) packet loss on our WACS/Sat3 Circuits. Our L2 carrier is investigating. We will attempt to re-route traffic ASAP, but this may result in increased latency.
 
Good day

Please note that there is a fibre break in your Area . Technicians have been dispatched to investigate and we will keep you updated.

We apologise for the inconvenience .

Regards
Vumatel Team

Brackenfell, Cape Town,
 
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TheRoDent said:
Cape Town: We are experiencing intermittent (50%) packet loss on our WACS/Sat3 Circuits. Our L2 carrier is investigating. We will attempt to re-route traffic ASAP, but this may result in increased latency.
Click to expand...
I am getting PL to local server.
Fix/replace the (u6u-cust.coolideas.co.za/154.0.0.246) router. Everyone complaining about the hourly PL is going via that.
 
Cape Town is currently re-routing via JHB for now.
 
@PBCool @TheRoDent for now the rerouting seems to at least help with usable internet but I am dealing with different issue now that you rerouted the traffic.

There seems to be a traffic loop to my mail server going over CISP since you made these changes, cannot reach the destination at all now. It is meant to reach 64.90.62.162 , all traffic lost in transit yet I can confirm this host is up and reaching traffic no problem over any VPN or remote host.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 4 | 4 | 0 | 0 | 0 | 0 |
| 155.93.248.1 - 0 | 4 | 4 | 8 | 16 | 28 | 16 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 1 | 1 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 3 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 3 | 3 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 2 | 2 | 3 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 3 | 3 | 3 | 3 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 3 | 3 | 3 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 3 | 3 | 3 | 3 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 3 | 3 | 3 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 4 | 4 | 3 | 3 | 3 | 3 |
| cd-backbone.coolideas.co.za - 0 | 4 | 4 | 3 | 3 | 3 | 3 |
|________________________________________________|______|______|______|______|______|______|
 
leppie said:
I am getting PL to local server.
Fix/replace the (u6u-cust.coolideas.co.za/154.0.0.246) router. Everyone complaining about the hourly PL is going via that.
Click to expand...

And the PL is back even after the routing changes

1553597608735.png


Code: 
iperf3 -R -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za --omit 2
Connecting to host cptspeedtest.cisp.co.za, port 17001
Reverse mode, remote host cptspeedtest.cisp.co.za is sending
[  4] local 192.168.0.2 port 58483 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  8.02 MBytes  67.2 Mbits/sec  0.636 ms  255/1281 (20%)  (omitted)
[  4]   1.00-2.00   sec  9.40 MBytes  78.8 Mbits/sec  0.730 ms  1/1204 (0.083%)  (omitted)
[  4]   0.00-1.00   sec  7.76 MBytes  65.0 Mbits/sec  0.917 ms  233/1226 (19%)
[  4]   1.00-2.00   sec  9.23 MBytes  77.3 Mbits/sec  0.757 ms  21/1202 (1.7%)
[  4]   2.00-3.00   sec  7.94 MBytes  66.7 Mbits/sec  0.740 ms  233/1249 (19%)
[  4]   3.00-4.00   sec  9.29 MBytes  78.0 Mbits/sec  0.542 ms  0/1189 (0%)
[  4]   4.00-5.00   sec  7.66 MBytes  64.2 Mbits/sec  0.638 ms  274/1254 (22%)
[  4]   5.00-6.00   sec  9.47 MBytes  79.4 Mbits/sec  0.636 ms  1/1213 (0.082%)
[  4]   6.00-7.00   sec  7.78 MBytes  65.3 Mbits/sec  0.501 ms  233/1229 (19%)
[  4]   7.00-8.00   sec  9.31 MBytes  78.1 Mbits/sec  0.555 ms  0/1192 (0%)
[  4]   8.00-9.00   sec  8.00 MBytes  67.1 Mbits/sec  0.777 ms  221/1245 (18%)
[  4]   9.00-10.00  sec  9.11 MBytes  76.5 Mbits/sec  0.960 ms  17/1183 (1.4%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  96.1 MBytes  80.6 Mbits/sec  0.667 ms  1233/12250 (10%)
[  4] Sent 12250 datagrams

iperf Done.
 
leppie said:
And the PL is back even after the routing changes[/CODE]
Click to expand...

Yup and to most destinations I barely peak above 20Mbit on 200/200 package. What makes matters worse is that I cannot reach my services due to looping routers and if I connect to a VPN to reach these services my speed drops down to 1-2Mbit just in order to reach my services but at that speed is practically unusable anyway.

Still not a single response to the tagged msgs I had for CISP regarding results that clearly showed 50%+ packetloss the moment we hit CISP network all of yesterday.

I will try one last time if I don't get a response I get the message loud and clear.

@PBCool @TheRoDent what the hell is the issue since yesterday, dont tell me its some international issue when it is clear all the packetloss started the moment I left the vumatel portion of the routing and enter CISP locally. Give some answer, any answer other than just ignoring my countless requests for a valid response.
 
Last edited:
Have to write this extended message in new reply cause apparently there is text limit per post.

Now to make things even more interesting look at these different results between the static ip @TheRoDent got assigned for me from previous testing vs dhcp assigned ip.

Static ip
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 6 | 6 | 0 | 0 | 0 | 0 |
| 155.93.248.1 - 0 | 6 | 6 | 2 | 4 | 8 | 4 |
| c3h-backbone.coolideas.co.za - 0 | 6 | 6 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 6 | 6 | 1 | 1 | 1 | 1 |
| c6t-backbone.coolideas.co.za - 0 | 6 | 6 | 18 | 18 | 18 | 18 |
| u12a-cust.coolideas.co.za - 0 | 6 | 6 | 18 | 18 | 19 | 18 |
| u13n-cust.coolideas.co.za - 0 | 6 | 6 | 18 | 18 | 19 | 19 |
| 197.96.214.112 - 0 | 6 | 6 | 20 | 21 | 23 | 21 |
| 168.209.201.28 - 0 | 6 | 6 | 179 | 181 | 183 | 180 |
| 168.209.201.28 - 0 | 6 | 6 | 178 | 180 | 182 | 178 |
| 40ge1-3.core1.lon2.he.net - 0 | 6 | 6 | 174 | 174 | 175 | 175 |
| 100ge13-2.core1.nyc4.he.net - 0 | 6 | 6 | 243 | 243 | 244 | 243 |
|firstlight-fiber.10gigabitethernet7-3.core1.nyc4.he.net - 0 | 6 | 6 | 242 | 242 | 243 | 243 |
| be21.albnypscr1.ip.firstlight.net - 0 | 6 | 6 | 246 | 246 | 247 | 246 |
| be1.albynypser2.ip.firstlight.net - 0 | 6 | 6 | 246 | 246 | 248 | 246 |
| xe-2-3-0.edge2.ny01.as40244.net - 0 | 6 | 6 | 247 | 247 | 248 | 247 |
| xe.sbc1.ny01.as40244.net - 0 | 6 | 6 | 250 | 255 | 261 | 255 |
| xe-1-0-1.core107.ny01.as40244.net - 0 | 6 | 6 | 249 | 253 | 266 | 266 |
| myinternationalserver - 0 | 6 | 6 | 247 | 247 | 248 | 247 |

static ip mtr to 64.90.62.162
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 33 | 33 | 0 | 0 | 0 | 0 |
| 155.93.248.1 - 0 | 33 | 33 | 2 | 9 | 37 | 6 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 2 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 2 | 1 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 1 | 1 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 3 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 3 | 2 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 3 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 3 | 2 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 3 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 2 | 2 | 3 | 3 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 3 | 3 | 3 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 3 | 3 | 3 | 3 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 3 | 3 | 3 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 33 | 33 | 3 | 3 | 3 | 3 |
| cd-backbone.coolideas.co.za - 0 | 33 | 33 | 3 | 3 | 3 | 3 |
 
DHCP assigned ip (look at the different routing through different assigned dhcp ip, how can it be so different ??)
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 10 | 10 | 0 | 0 | 0 | 0 |
| 155.93.252.1 - 0 | 10 | 10 | 3 | 10 | 19 | 14 |
| c3h-backbone.coolideas.co.za - 0 | 10 | 10 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 10 | 10 | 1 | 1 | 1 | 1 |
| c1p-backbone.coolideas.co.za - 0 | 10 | 10 | 18 | 18 | 18 | 18 |
| u129-cust.coolideas.co.za - 0 | 8 | 8 | 18 | 18 | 19 | 19 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 197.96.214.112 - 0 | 10 | 10 | 19 | 21 | 27 | 21 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 100ge13-2.core1.nyc4.he.net - 0 | 10 | 10 | 253 | 253 | 254 | 253 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| myinternationalserver - 0 | 10 | 10 | 254 | 254 | 254 | 254 |

DHCP assigned ip mtr to 64.90.62.162
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 3 | 3 | 0 | 0 | 0 | 0 |
| 155.93.252.1 - 0 | 3 | 3 | 4 | 5 | 8 | 8 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 2 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 1 | 1 | 2 | 1 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 2 | 2 | 3 | 2 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 3 | 3 | 3 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 3 | 3 | 3 | 3 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 3 | 3 | 3 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 3 | 3 | 3 | 3 | 3 | 3 |
| cd-backbone.coolideas.co.za - 0 | 3 | 3 | 3 | 3 | 3 | 3 |

This is just 2 examples, the list goes on and on between using static ip and the dhcp ip routing being completely all over the place. The DHCP ip is even worse where traffic is just dead for random intervals then comes back to life.

The only consistency between both cases is that traffic is all over the place still even though with static it is mildly more usable today even though at 1/10th expected speed.
 
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