Cool Ideas Fibre ISP - Feedback

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Looney said:
I don't know, I haven't though that far ahead. Just trying to scare the oak into getting it done. Do you think it worked?
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Unlikely they don’t seem too phased about clients cancelling
 
Looney said:
@PBCool, yesterday I asked you to ensure my fiber line was cancelled and released so that Vuma can approve and provision to Websquad. Still not done. I also then asked you to send me an invoice for my VOIP reflecting both telephone numbers that I will be porting. Still not done.

I have sent your accounts department (at your request) and I have not received a single communication from them. You were also cc'd on the mail so there's no excuse why you did not ensure your accounts department handled this this morning. We are now 12:00pm and nothing has been done.

You tell me to follow your procedures, but clearly you and your accounts team don't seem to take it seriously. What's the point of your procedures if you can't even get that right?

You have until 1:30pm today to release my line to Web Squad as well as to send me the VOIP invoice as requested.

Thanks.
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Someone is living up to their forum name :laugh: :ROFL: :laugh: :ROFL: :laugh:
 
Upgraded from 10 to 100

Any reason it doesn't go all the way to 100?

Blitzfibre
ddd592d020f95ad3b024a7b8fb07dfe3.jpg
 
semaphore said:
Unlikely they don’t seem too phased about clients cancelling
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Well there is a 1 Calendar months notice for cancellations so any cancellations as of this weekend or today would only go through at the end of April and in that time they could fix things and work on customer retention etc.

I am pretty sure if there are no answers, the less patient who want the service they pay for will want to move pretty quickly. I am going to see how this pans out first and if they get this resolved as I have only been with CI for just over a month and will give them the benefit of the doubt for now. Coming off 10MB DSL with Afrihost/Vox so used to horrid performance and service and CI and Vuma were FAR better and this is the first real hiccup.
 
WickedMONK3Y said:
Well there is a 1 Calendar months notice for cancellations so any cancellations as of this weekend or today would only go through at the end of April and in that time they could fix things and work on customer retention etc.

I am pretty sure if there are no answers, the less patient who want the service they pay for will want to move pretty quickly. I am going to see how this pans out first and if they get this resolved as I have only been with CI for just over a month and will give them the benefit of the doubt for now. Coming off 10MB DSL with Afrihost/Vox so used to horrid performance and service.
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I'm stuck with them until other ISP's come on board, then I'm cancelling.
 
So much unnecessary infighting on this thread.

I’ve had a great few months with CI and this is the first major issue. However, given that gaming is the main reason I went with a 100/100 line, being unable to play on the local BFV severs is very annoying, and I can totally understand why some people are very unhappy.

If you don’t have any issues right now, great for you, but don’t minimize other people’s frustration.

At the CISP support here, better communication would be greatly appreciated.
 
crawler said:
Upgraded from 10 to 100

Any reason it doesn't go all the way to 100?

Blitzfibre
ddd592d020f95ad3b024a7b8fb07dfe3.jpg
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They will probably claim its close enough, if I scale my speeds to yours.

I had a 20 and never got more than 18.5, was told it was close enough by Retentions guys, asked if I can pay 90% of monthly charge and tell them its close enough.

They sent confirmation of cancellation, collected router this morning. But have not released my line yet.
 
I actually can't wait 1 calendar months notice for cancellation. However, I will honour my commitment to them to pay for the month of April. So I'll be paying both Cool Ideas and Web Squad this month. Small price to pay to get off CISP ASAP.
 
JBaldwin said:
They will probably claim its close enough, if I scale my speeds to yours.

I had a 20 and never got more than 18.5, was told it was close enough by Retentions guys, asked if I can pay 90% of monthly charge and tell them its close enough.

They sent confirmation of cancellation, collected router this morning. But have not released my line yet.
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:laugh:
 
JBaldwin said:
They will probably claim its close enough, if I scale my speeds to yours.

I had a 20 and never got more than 18.5, was told it was close enough by Retentions guys, asked if I can pay 90% of monthly charge and tell them its close enough.

They sent confirmation of cancellation, collected router this morning. But have not released my line yet.
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I get more than line speed on local speed tests, so going on this I would have to pay more... please stop giving them ideas :laugh::ROFL::laugh::ROFL:
 
WickedMONK3Y said:
I get more than line speed on local speed tests, so going on this I would have to pay more... please stop giving them ideas :laugh::ROFL::laugh::ROFL:
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You just gave them the idea yourself since you just mentioned you get more then line speed on local speedtests :sneaky:
 
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