Cool Ideas Fibre ISP - Feedback

rog163 · Apr 1, 2019

under_sky said:
What program are you using to do this ?

was gonna ask the same thing lol

Orihalcon · Apr 1, 2019

semaphore said:
80.239.179.116

Thank you very much.

image132 · Apr 1, 2019

semaphore said:
80.239.179.116

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |  165 |  165 |    0 |    0 |    4 |    0 |
|                             154.0.0.246 -    0 |  165 |  165 |    0 |    0 |    5 |    0 |
|                             154.0.4.161 -    0 |  165 |  165 |    0 |    0 |    7 |    1 |
|                             154.0.4.158 -    0 |  165 |  165 |  140 |  140 |  141 |  140 |
|                 v1000.core1.lon3.he.net -    0 |  165 |  165 |  140 |  140 |  142 |  140 |
|             100ge0-54.core2.lon1.he.net -    0 |  165 |  165 |  140 |  140 |  145 |  140 |
|                   ldn-b5-link.telia.net -    0 |  165 |  165 |  140 |  140 |  161 |  140 |
|                  ldn-bb3-link.telia.net -    0 |  165 |  165 |  140 |  141 |  157 |  140 |
|                  adm-bb3-link.telia.net -    0 |  165 |  165 |  148 |  148 |  150 |  148 |
|                   adm-b5-link.telia.net -    0 |  165 |  165 |  147 |  148 |  172 |  147 |
|80-239-179-116.customer.teliacarrier.com -    0 |  165 |  165 |  148 |  148 |  152 |  149 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Or does the packet loss only show itself in the evenings?

semaphore · Apr 1, 2019

image132 said:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |  165 |  165 |    0 |    0 |    4 |    0 |
|                             154.0.0.246 -    0 |  165 |  165 |    0 |    0 |    5 |    0 |
|                             154.0.4.161 -    0 |  165 |  165 |    0 |    0 |    7 |    1 |
|                             154.0.4.158 -    0 |  165 |  165 |  140 |  140 |  141 |  140 |
|                 v1000.core1.lon3.he.net -    0 |  165 |  165 |  140 |  140 |  142 |  140 |
|             100ge0-54.core2.lon1.he.net -    0 |  165 |  165 |  140 |  140 |  145 |  140 |
|                   ldn-b5-link.telia.net -    0 |  165 |  165 |  140 |  140 |  161 |  140 |
|                  ldn-bb3-link.telia.net -    0 |  165 |  165 |  140 |  141 |  157 |  140 |
|                  adm-bb3-link.telia.net -    0 |  165 |  165 |  148 |  148 |  150 |  148 |
|                   adm-b5-link.telia.net -    0 |  165 |  165 |  147 |  148 |  172 |  147 |
|80-239-179-116.customer.teliacarrier.com -    0 |  165 |  165 |  148 |  148 |  152 |  149 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Or does the packet loss only show itself in the evenings?

Are you in Cape Town? I am in JHB and still route via IS and then this happens to me:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    1 |  155 |  154 |    0 |    0 |   14 |    0 |
|                u3h-cust.coolideas.co.za -    0 |  159 |  159 |    5 |    6 |   16 |    6 |
|                uya-cust.coolideas.co.za -    0 |  159 |  159 |    5 |    6 |   14 |    5 |
|        Destination network unreachable. -    2 |  155 |  153 |    5 |    7 |   13 |    7 |
|        Destination network unreachable. -    2 |  155 |  153 |    5 |    7 |   14 |    6 |
|        Destination network unreachable. -    2 |  151 |  148 |    6 |   10 |   23 |   14 |
|        Destination network unreachable. -    2 |  151 |  148 |  181 |  185 |  196 |  184 |
|        Destination network unreachable. -    3 |  147 |  143 |  181 |  182 |  198 |  182 |
|       ae-1-3113.ear2.london1.level3.net -   97 |   32 |    1 |    0 |  184 |  184 |  184 |
|                   ldn-b5-link.telia.net -    1 |  155 |  154 |  195 |  198 |  263 |  197 |
|        Destination network unreachable. -    2 |  155 |  153 |  181 |  183 |  196 |  184 |
|        Destination network unreachable. -    2 |  151 |  148 |  178 |  179 |  187 |  178 |
|        Destination network unreachable. -    2 |  151 |  148 |  178 |  181 |  211 |  180 |
|        Destination network unreachable. -    2 |  151 |  148 |  189 |  191 |  194 |  191 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

zolly · Apr 1, 2019

semaphore said:
Or perhaps the company can fix their network and problems and actually deliver the service they're selling? Why should us as customers have to incur extra fee's due to the incompetence of CI?

Because the way some people are going on here it's like nothing's getting done (which for them may be the case). Would you rather keep on pulling your hair out for weeks on end of just move onto someone who can (hopefully) provide you with a better service?

The only time I put up with disastrous levels of service was when the exchange by my house was overloaded and I had to gather close on three months worth of data to get the Telkom rep here to finally fix it. But that's a monopoly for you.

(Side note: I am happy with the service I am getting from CI, as I have experienced similar/worse problems with every other service provider I've been with, and there are at least a couple of people here who have addressed my issues when they have come up).

mike.399 · Apr 1, 2019

Massive levels of packet loss to the EU wow server:

ekske1 · Apr 1, 2019

@PBCool @TheRoDent

I see the invoice run hasn't been done as there is no invoices in my control panel for April 2019. I'll gladly accept a free month though

:edit

#COOL-20190401-245957

semaphore · Apr 1, 2019

And its 11am and @PBCool or @TheRoDent have not given us any feedback on the issues at all.

mike.399 · Apr 1, 2019

semaphore said:
And its 11am and @PBCool or @TheRoDent have not given us any feedback on the issues at all.

Maybe if we go look at the announcements or network status page! ...Oh wait

ekske1 · Apr 1, 2019

semaphore said:
And its 11am and @PBCool or @TheRoDent have not given us any feedback on the issues at all.

image132 · Apr 1, 2019

semaphore said:

Are you in Cape Town? I am in JHB and still route via IS and then this happens to me:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    1 |  155 |  154 |    0 |    0 |   14 |    0 |
|                u3h-cust.coolideas.co.za -    0 |  159 |  159 |    5 |    6 |   16 |    6 |
|                uya-cust.coolideas.co.za -    0 |  159 |  159 |    5 |    6 |   14 |    5 |
|        Destination network unreachable. -    2 |  155 |  153 |    5 |    7 |   13 |    7 |
|        Destination network unreachable. -    2 |  155 |  153 |    5 |    7 |   14 |    6 |
|        Destination network unreachable. -    2 |  151 |  148 |    6 |   10 |   23 |   14 |
|        Destination network unreachable. -    2 |  151 |  148 |  181 |  185 |  196 |  184 |
|        Destination network unreachable. -    3 |  147 |  143 |  181 |  182 |  198 |  182 |
|       ae-1-3113.ear2.london1.level3.net -   97 |   32 |    1 |    0 |  184 |  184 |  184 |
|                   ldn-b5-link.telia.net -    1 |  155 |  154 |  195 |  198 |  263 |  197 |
|        Destination network unreachable. -    2 |  155 |  153 |  181 |  183 |  196 |  184 |
|        Destination network unreachable. -    2 |  151 |  148 |  178 |  179 |  187 |  178 |
|        Destination network unreachable. -    2 |  151 |  148 |  178 |  181 |  211 |  180 |
|        Destination network unreachable. -    2 |  151 |  148 |  189 |  191 |  194 |  191 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Yup I'm in Cape Town with Octotel.

We've had our fair share of the WACS cable breakages last week (I think it broke 3 or 4 times) but thankfully they seemed pretty on the ball about the issue and fixed it within a few hours.

semaphore · Apr 1, 2019

image132 said:
Yup I'm in Cape Town with Octotel.

We've had our fair share of the WACS cable breakages last week (I think it broke 3 or 4 times) but thankfully they seemed pretty on the ball about the issue and fixed it within a few hours.

Well in Jhb we still route via IS for some stupid reason, that was meant to have changed like three weeks ago. Yet again that seemed to just be an after thought, and no feedback as to when that will be changed. Guess it’s just the service we will need to start accepting from CI, I mean if I wanted this level of support I would have just gone with Cell C.

Deadmanza · Apr 1, 2019

The joke of the matter is I logged a bunch of calls this weekend. This morning I logged my cancellation.
They ignored all my calls from the weekend and only responded to my cancellation.
Can't wait to move to 1GB on websquad.

semaphore · Apr 1, 2019

Deadmanza said:
The joke of the matter is I logged a bunch of calls this weekend. This morning I logged my cancellation.
They ignored all my calls from the weekend and only responded to my cancellation.
Can't wait to move to 1GB on websquad.

Their ticket support is terrible lol. I mean look at the support here, nothing. Oh well it was nice while it lasted. Now to see if web squad can join our fibre network.

Neoprod · Apr 1, 2019

ekske1 said:
@PBCool @TheRoDent

I see the invoice run hasn't been done as there is no invoices in my control panel for April 2019. I'll gladly accept a free month though

Invoice hit my inbox at 7:43 this morning.

semaphore · Apr 1, 2019

Neoprod said:
Invoice hit my inbox at 7:43 this morning.

Don’t worry they’ll charge you and never forget. But god forbid you get a decent service.

MisterV · Apr 1, 2019

mike.399 said:
Massive levels of packet loss to the EU wow server:
View attachment 640314

Can anyone explain why the high % of packet loss on the Router? I see this often too? The router is not busy at all, and no QoS is active? also have a Asus router

image132 · Apr 1, 2019

semaphore said:
Well in Jhb we still route via IS for some stupid reason, that was meant to have changed like three weeks ago. Yet again that seemed to just be an after thought, and no feedback as to when that will be changed. Guess it’s just the service we will need to start accepting from CI, I mean if I wanted this level of support I would have just gone with Cell C.

If you want I can do a mtr to your router if you allow it to respond to ICMP requests and PM me your IP.

semaphore · Apr 1, 2019

image132 said:
If you want I can do a mtr to your router if you allow it to respond to ICMP requests and PM me your IP.

Sure I’ll send the details when I’m home in about 20/30mins

ekske1 · Apr 1, 2019

semaphore said:
Their ticket support is terrible lol. I mean look at the support here, nothing. Oh well it was nice while it lasted. Now to see if web squad can join our fibre network.

"how long" it lasted might make up for interesting stats (from the top of my head):

OpenWeb - Vodacom Business

Mweb - uncapped

Afrihost - 'free me R29' / uncapped

Crystalweb - uncapped

CiSP - uncapped

Been with all of these, except OW of course

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