Cool Ideas Fibre ISP - Feedback

[CRE4MPIE]

Jesus your lack of comprehension is worrying.
We don't give a flying **** what your wife or kids were able to do. As you can see a tonne of the people in this thread are gamers and were unable to do that because of all the issues.
Further to that our tickets were ignored and we were left in the dark.
Is this explanation enough or should I get the crayons out?

I strongly doubt having a better connection would improve your 0.5KD by the sound of things. I think they have standard SLA's on their ticket responses - perhaps check that and then come cry here.

You have some anger issues man ...

 

[semaphore]

I strongly doubt having a better connection would improve your 0.5KD by the sound of things. I think they have standard SLA's on their ticket responses - perhaps check that and then come cry here.

You have some anger issues man ...

You know that people would not have issues, if CI where a tad bit more responsive to the issues and not make clients wait over 12 hours for some pathetic 1 liner response and then nothing afterwards.

 

[CRE4MPIE]

You know that people would not have issues, if CI where a tad bit more responsive to the issues and not make clients wait over 12 hours for some pathetic 1 liner response and then nothing afterwards.

Comms could definitely be better agreed. sms a notice or update the status page promptly.tweet it
so many platforms to communicate.

 

[semaphore]

Look at this garbage this is still happening right now:



@PBCool , @TheRoDent WTF is going on with your network and when is it going to be fixed?!?!?!

 

[Tinuva]

Yes mine from Jhb looks similar, but I'm getting packet loss and constant disconnects from Wow and VPN drops, and slow page loading.

View attachment 640034

ok but that was a multi threaded test. It should be much lower on single threaded (which I tested) if you have packet loss.

 

[Fjorko]

Hi @PBCool - Are invoices late again this month - still have not received mine.

 

[semaphore]

ok but that was a multi threaded test. It should be much lower on single threaded (which I tested) if you have packet loss.

Thanks, but I know that I have packet loss and CI confirmed JHB clients are affected.

 

[semaphore]

Are you sure about that @PBCool

 

[Charmingmage10]

Thanks, but I know that I have packet loss and CI confirmed JHB clients are affected.

Same problems in Durban...

 

[Charmingmage10]

Are you sure about that @PBCool

View attachment 640212

 

[Charmingmage10]

Positive...

 

[Luffy101]

Latency and packet loss issues gaming since Saturday afternoon. Please acknoledge this already and give a reponse

 

[semaphore]

Hey @PBCool How about you actually give your paying clients an update as to why their services are degraded to ****?

 

[kripstoe]

Hi @PBCool - Are invoices late again this month - still have not received mine.

Also haven't received.

 

[Charmingmage10]

I smell a Crystal Web exit scam...

 

[kripstoe]

Hey @PBCool How about you actually give your paying clients an update as to why their services are degraded to ****?

 

[Tinuva]

Thanks, but I know that I have packet loss and CI confirmed JHB clients are affected.

Looks like you missed the point. Your test does not look similar to mine...

 

[semaphore]

View attachment 640224

Its not resolved, there are still problems.

 

[WickedP3NGU1N]

View attachment 640224

This only helps explain a 2 Hour period on Sunday night, however it does not explain the issues experienced since Saturday afternoon through Sunday evening.

 

[Sinbad]

Yay, line's back up