Cool Ideas Fibre ISP - Feedback

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PBCool said:
There hasn't been a DDoS for 2 days, separate issues.
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Ok, now you guys are really getting on my nerves, then what has been causing constant lag spikes and disconnects in online games over the past 2 days? You are now saying seperate issues, then clearly you know the other issue but are not saying what that is and when that will be resolved?! So much for your transparency
 
Zodiak said:
Ok, now you guys are really getting on my nerves, then what has been causing constant lag spikes and disconnects in online games over the past 2 days? You are now saying seperate issues, then clearly you know the other issue but are not saying what that is and when that will be resolved?! So much for your transparency
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@PBCool can you please explain why my internet has been horrible for the past weekend?
 
PBCool said:
Thanks looking at the tickets you are having issues with an IPTV service hosted in the US?
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No I am having issues with cool ideas, I have 160 clients all using it but only a couple of people left on cool ideas have problems. Uncool ideas just blame it on everything else then eventually agreed to cancel.

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mugikhan said:
@PBCool can you please explain why my internet has been horrible for the past weekend?
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DDoS existed from 9PM until 11PM this evening (this far) do you have any examples for me out of those times? And can you compare it to now?
 
Hi Cool Ideas, please check the thread... most people have been posting the same issue for the last few days. Host unreachable etc, saying we had ddos from 9pm to 11pm is assuming we are stupid a bit. What else was up?
 
@PBCool have you not read any of the posts on this forum since yesterday? The issues definitely did not start at 9 pm tonight for 2 hours, people are being disconnected from all types of online games: Apex, Divison 2, WoW, all of them on different fibre providers but on Cool Ideas in different regions. Also, packet loss, poor international performance, buffering during streams etc. If the DDOS atta k happened at 9 pm tonight that was in addition to the other issues, please can you sdvise as to what's been happening since yesterday, what's causing it and when will this be resolved?! A lot of your clients are losing their patience with your business here
 
PBCool said:
DDoS existed from 9PM until 11PM this evening (this far) do you have any examples for me out of those times? And can you compare it to now?
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Your network had been unstable since yesterday, high latent, frequent disconnects. Also it’s bern packet loss central since this morning. So if you’re saying the ddos was only now, what have the issues been since yesterday.
 
Zodiak said:
@PBCool have you not read any of the posts on this forum since yesterday? The issues definitely did not start at 9 pm tonight for 2 hours, people are being disconnected from all types of online games: Apex, Divison 2, WoW, all of them on different fibre providers but on Cool Ideas in different regions. Also, packet loss, poor international performance, buffering during streams etc. If the DDOS atta k happened at 9 pm tonight that was in addition to the other issues, please can you sdvise as to what's been happening since yesterday, what's causing it and when will this be resolved?! A lot of your clients are losing their patience with your business here
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Agreed please can this be sorted PUBG has been giving me a hard time, havent played much dota so cant say about steam.
 
Zodiak said:
@PBCool have you not read any of the posts on this forum since yesterday? The issues definitely did not start at 9 pm tonight for 2 hours, people are being disconnected from all types of online games: Apex, Divison 2, WoW, all of them on different fibre providers but on Cool Ideas in different regions. Also, packet loss, poor international performance, buffering during streams etc. If the DDOS atta k happened at 9 pm tonight that was in addition to the other issues, please can you sdvise as to what's been happening since yesterday, what's causing it and when will this be resolved?! A lot of your clients are losing their patience with your business here
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Agreed, their transparency and issues are just swept under the rug and hoping we never notice them
 
PBCool said:
Sorry can you clarify the service for me?
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Done that numerous times with your tech support, retentions, and a manager. You guys even sent tech doctor here. We sell IPTV and yes it's streamed from US but which you blame but the cool ideas customers have probelms. Othe Isps even with slower connections have no problem and in the same area etc.
Funny how your report then said other services which I don't even use are supposed to be ok to try justify the excuse but they wouldn't listen to the fact that I can see what ISPs clients are with and what the connection status is.
 
JBaldwin said:
Done that numerous times with your tech support, retentions, and a manager. You guys even sent tech doctor here. We sell IPTV and yes it's streamed from US but which you blame but the cool ideas customers have probelms. Othe Isps even with slower connections have no problem and in the same area etc.
Funny how your report then said other services which I don't even use are supposed to be ok to try justify the excuse but they wouldn't listen to the fact that I can see what ISPs clients are with and what the connection status is.
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The ISP of excuses.
 
JBaldwin said:
Done that numerous times with your tech support, retentions, and a manager. You guys even sent tech doctor here. We sell IPTV and yes it's streamed from US but which you blame but the cool ideas customers have probelms. Othe Isps even with slower connections have no problem and in the same area etc.
Funny how your report then said other services which I don't even use are supposed to be ok to try justify the excuse but they wouldn't listen to the fact that I can see what ISPs clients are with and what the connection status is.
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Have sent you a ticket, am interested in your service.
 
Quick question if someone joins cool ideas via the shop.vumatel.co.za thing etc right now would their internet be active after 15 minutes or only tomorrow once someone is at the office
 
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