Cool Ideas Fibre ISP - Feedback

[Zodiak]

Unfortunately via our Terms and Conditions please email accounts this is what procedures are fore.

Wow, when the owner of the business hides behind T and Cs and treats customer this way on a public forum, it's very evident why the rest of the business is lacking in customer centricity and clear why people are leaving. I think you guys should reconsider how you treat your paying clients.....

 

[Looney]

Unfortunately via our Terms and Conditions please email accounts this is what procedures are fore.

Fine, if you’re going to be like that.

 

[jw1983]

Cancellation in, Web Squad gets another customer.

 

[mugikhan]

Thanks will do.

So I've sent through a ticket tonight hopefully you can resolve this sometime. What's the procedure for cancellations? Do I have to give a months notice?

 

[NicoHattingh]

and feedback on the ddos issues and when it will be resolved?

 

[kripstoe]

DDoS feelings dejavu. Almost as if I've experienced this before. Oh, wait...

 

[JBaldwin]

I'm glad I only have a couple of hours left with uncool ideas. Between the poor performance and the way already frustrated paying clients are being treated.

Sad how a year ago we actually used to recommend cool ideas to our customers for streaming.

 

[semaphore]

A DDoS only gets diagnosed unfortunately after some time, to post prematurely creates a lot of false positives, as soon as it's confirmed we post the notice.

You just admitted yet there is still no notice, and you’ve give no indication to the resolution of it.

 

[semaphore]

Cancellation in, Web Squad gets another customer.

I wish our fibre provider supported them

 

[PBCool]

I'm glad I only have a couple of hours left with uncool ideas. Between the poor performance and the way already frustrated paying clients are being treated.

Sad how a year ago we actually used to recommend cool ideas to our customers for streaming.

Apologies I have no notice of escalation previously noted, this is why I asked for a ref?

 

[jvrs]

It is bad to have net issues I know it all to well,but the amount of entitlement in this thread on a open forum is laughable.....geez

 

[PBCool]

Fine, if you’re going to be like that.

Not to be like that, just want your request to be processed accordingly. I am an escalation point so please let me know if you have any issues.

 

[PBCool]

You just admitted yet there is still no notice, and you’ve give no indication to the resolution of it.

Once the details are confirmed we will provided a notice.

 

[Looney]

Not to be like that, just want your request to be processed accordingly. I am an escalation point so please let me know if you have any issues.

This is an escalation, I want the fsck off your network!

 

[PBCool]

and feedback on the ddos issues and when it will be resolved?

Feedback is its an amplified UDP attack, we are busy tunnelling it. Should hopefully be resolved shortly.

 

[ArtyLoop]

Octotel haven't fixed anything in Table View - if anything I think it's just getting worse. But I agree with you it's harsh to judge CISP on the failings of the fibre provider, you can however judge them on how they handle it with their customers.

Pretty much... they just keep spinning Cool Ideas the biggest load of bollocks ever...
Octotel’s CEO wants a new Luxury sedan... that’s why

 

[Pho3nix]

It is bad to have net issues I know it all to well,but the amount of entitlement in this thread on a open forum is laughable.....geez

Entitlement isn’t exactly fair since you pay for the service...

Haven’t had any issues at my parents place else they’d be moaning.
/touch wood

Vuma Trenched Northcliff

 

[semaphore]

Feedback is its an amplified UDP attack, we are busy tunnelling it. Should hopefully be resolved shortly.

Two days to detect this ? Wow.

 

[JBaldwin]

Apologies I have no notice of escalation previously noted, this is why I asked for a ref?

Here are the tickets on your system

 

[PBCool]

Two days to detect this ? Wow.

There hasn't been a DDoS for 2 days, separate issues.