Cool Ideas Fibre ISP - Feedback

Armizael · Apr 11, 2019

Looks like I've been chosen as the next unlucky person to be hit by packet loss on my line - Frogfoot 100/100 in Parklands in CPT - upload is fine, downloads are around 3 - 10mbps, looks to be around 5 - 10% loss from the first hop on my line after my router.

@TheRoDent @PBCool @CoolChick
Ticket reference is COOL-20190411-252200.

- iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.179 ms 31310/71649 (44%)
[ 4] Sent 71649 datagrams
[SUM] 0.0-10.0 sec 25879 datagrams received out-of-order

- iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.297 ms 5529/71478 (7.7%)
[ 4] Sent 71478 datagrams

- iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.178 ms 5440/71499 (7.6%)
[ 4] Sent 71499 datagrams

- iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 101 MBytes 85.0 Mbits/sec 0.171 ms 5615/72515 (7.7%)
[ 4] Sent 72515 datagrams
[SUM] 0.0-10.0 sec 24 datagrams received out-of-order

- WinMTR:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.0.254 - 0 | 300 | 300 | 0 | 1 | 26 | 0 |

| 154.0.0.246 - 9 | 300 | 274 | 8 | 10 | 40 | 10 |

| 154.0.4.162 - 6 | 300 | 283 | 8 | 9 | 13 | 10 |

| 154.0.4.122 - 8 | 299 | 276 | 148 | 149 | 153 | 149 |

| v1000.core1.lon3.he.net - 9 | 299 | 274 | 148 | 150 | 179 | 148 |

| 100ge14-1.core1.lon2.he.net - 10 | 299 | 271 | 148 | 151 | 199 | 150 |

| 195.66.226.229 - 11 | 299 | 269 | 148 | 150 | 194 | 150 |

| No response from host - 100 | 299 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 299 | 0 | 0 | 0 | 0 | 0 |

| ae0.er01.telhc.bbc.co.uk - 6 | 299 | 283 | 148 | 150 | 167 | 150 |

| 132.185.255.148 - 10 | 299 | 271 | 149 | 151 | 184 | 150 |

| bbc-vip111.telhc.bbc.co.uk - 6 | 299 | 283 | 148 | 151 | 198 | 150 |

|________________________________________________|______|______|______|______|______|______|

ryanrich · Apr 11, 2019

Armizael said:
Looks like I've been chosen as the next unlucky person to be hit by packet loss on my line - Frogfoot 100/100 in Parklands in CPT - upload is fine, downloads are around 3 - 10mbps, looks to be around 5 - 10% loss from the first hop on my line after my router.

@TheRoDent @PBCool @CoolChick
Ticket reference is COOL-20190411-252200.

- iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.179 ms 31310/71649 (44%)
[ 4] Sent 71649 datagrams
[SUM] 0.0-10.0 sec 25879 datagrams received out-of-order

- iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.297 ms 5529/71478 (7.7%)
[ 4] Sent 71478 datagrams

- iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.178 ms 5440/71499 (7.6%)
[ 4] Sent 71499 datagrams

- iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 101 MBytes 85.0 Mbits/sec 0.171 ms 5615/72515 (7.7%)
[ 4] Sent 72515 datagrams
[SUM] 0.0-10.0 sec 24 datagrams received out-of-order

- WinMTR:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.0.254 - 0 | 300 | 300 | 0 | 1 | 26 | 0 |

| 154.0.0.246 - 9 | 300 | 274 | 8 | 10 | 40 | 10 |

| 154.0.4.162 - 6 | 300 | 283 | 8 | 9 | 13 | 10 |

| 154.0.4.122 - 8 | 299 | 276 | 148 | 149 | 153 | 149 |

| v1000.core1.lon3.he.net - 9 | 299 | 274 | 148 | 150 | 179 | 148 |

| 100ge14-1.core1.lon2.he.net - 10 | 299 | 271 | 148 | 151 | 199 | 150 |

| 195.66.226.229 - 11 | 299 | 269 | 148 | 150 | 194 | 150 |

| No response from host - 100 | 299 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 299 | 0 | 0 | 0 | 0 | 0 |

| ae0.er01.telhc.bbc.co.uk - 6 | 299 | 283 | 148 | 150 | 167 | 150 |

| 132.185.255.148 - 10 | 299 | 271 | 149 | 151 | 184 | 150 |

| bbc-vip111.telhc.bbc.co.uk - 6 | 299 | 283 | 148 | 151 | 198 | 150 |

|________________________________________________|______|______|______|______|______|______|

Also having terrible performance in Sunningdale tonight, 7Mbps local download speed on my 50Mbps line, Netflix is streaming at 480p only. What's going on?!

PBCool · Apr 11, 2019

ryanrich said:
Also having terrible performance in Sunningdale tonight, 7Mbps local download speed on my 50Mbps line, Netflix is streaming at 480p only. What's going on?!

Are you also on FF?

ryanrich · Apr 11, 2019

PBCool said:
Are you also on FF?

Yup.

tmcape · Apr 11, 2019

Frogfoot 10/10 in Parklands CPT ... < 1mb international download.. painful.. upload fine
Ticket: #COOL-20190411-252193

EdQubit · Apr 11, 2019

Century City Connect 100/50 in Century City, CPT, also getting 3-7mbps download with packet loss, upload seems fine. Ticket: #COOL-20190411-252216

image132 · Apr 11, 2019

@TheRoDent 9PM check in.

No proxy:

Proxy

Even my ping now has increased without the proxy.

@TheRoDent Please crap down Octotel's neck. This is getting ridiculous now. Seriously.

willsotaku · Apr 11, 2019

@TheRoDent @PBCool @CoolChick

Do you guys have any idea whats going on with international traffic lately. It was down multiple times this morning now again at 11:01pm is there any reason it keeps recurring every week now? or is this related to a MFN Centurion issue?

Thanks!

PBCool · Apr 11, 2019

willsotaku said:
@TheRoDent @PBCool @CoolChick

Do you guys have any idea whats going on with international traffic lately. It was down multiple times this morning now again at 11:01pm is there any reason it keeps recurring every week now? or is this related to a MFN Centurion issue?

Thanks!

Nothing to report on our international, can give us some more info regarding your issue?

Furbz · Apr 12, 2019

Internet down in Kyalami AH.

The service light on my little black box is off.
Only a power and ethernet light on.

Anyone else down?

Armizael · Apr 12, 2019

Looks like my packet loss has miraculously disappeared.

I'll get a Smokeping docker up and running today so I can keep an eye on it in peak time.

Slinetpixel · Apr 12, 2019

International still seems a bit unhappy in PTA East, OS 100/50

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.163 ms 2/71464 (0.0028%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.143 ms 14/71600 (0.02%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.186 ms 131/71601 (0.18%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za
[ 4] 0.00-10.00 sec 97.3 MBytes 81.6 Mbits/sec 0.171 ms 195/72633 (0.27%)

############## Randburg - Cool Ideas Multi
speedtest-cli --simple --server 6591 --secure
Ping: 6.826 ms
Download: 87.26 Mbit/s
Upload: 51.69 Mbit/s
############## Randburg - Cool Ideas Single
speedtest-cli --simple --server 6591 --secure --single
Ping: 5.639 ms
Download: 87.34 Mbit/s
Upload: 46.12 Mbit/s

############## London - Coreix Multi
speedtest-cli --simple --server 8066 --secure
Ping: 163.615 ms
Download: 34.49 Mbit/s
Upload: 43.52 Mbit/s
############## London - Coreix Single
speedtest-cli --simple --server 8066 --secure --single
Ping: 163.558 ms
Download: 14.86 Mbit/s
Upload: 10.61 Mbit/s

############## London - Vodafone UK Multi
speedtest-cli --simple --server 2789 --secure
Ping: 192.285 ms
Download: 32.72 Mbit/s
Upload: 28.90 Mbit/s
############## London - Vodafone UK Single
speedtest-cli --simple --server 2789 --secure --single
Ping: 164.784 ms
Download: 13.99 Mbit/s
Upload: 4.96 Mbit/s

leppie · Apr 12, 2019

@TheRoDent Can you confirm the Octotel maintainance was around 5AM this morning? I see the announcement stated 6-7AM.

TheRoDent · Apr 12, 2019

Yes, happened around 5am.

Seeyou · Apr 12, 2019

International latency is up about 15ms again:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |  497 |  497 |    0 |    0 |    0 |    0 |
|                             154.0.0.245 -    0 |  497 |  497 |    0 |    0 |    2 |    0 |
|                             154.0.4.162 -    0 |  497 |  497 |    0 |    0 |    2 |    0 |
|                             154.0.4.122 -    1 |  493 |  492 |  140 |  140 |  141 |  140 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|        xe-5-1.edge4.enf.lon5.coreix.net -    0 |  497 |  497 |  168 |  168 |  186 |  168 |
|        85.13.221.178.reverse.coreix.net -    1 |  489 |  487 |  158 |  158 |  161 |  158 |
|________________________________________________|______|______|______|______|______|______|

Furbz · Apr 12, 2019

Furbz said:
Internet down in Kyalami AH.

The service light on my little black box is off.
Only a power and ethernet light on.

Anyone else down?

MFN Backbone.

Ticket ID: COOL-20190412-252248

MDE · Apr 12, 2019

TheRoDent said:
Yes, happened around 5am.

@TheRoDent Well I cant even get line speed anymore (local and only getting 20% international) ... I hope this isnt a back track even further.

leppie · Apr 12, 2019

MDE said:
@TheRoDent Well I cant even get line speed anymore (local and only getting 20% international) ... I hope this isnt a back track even further.

Testing with spitfire? It seems very slow compared to Coreix ATM.

Tests from this morning

Code:

Timestamp                          Host                                                                                                 Ping                   DownloadSpeed
---------------------------------- ---------------------------------------------------------------------------------------------------- ---------------------- --------------------
2019-04-12 09:50:27.5298566 +02:00 speed1.spitfireuk.net.prod.hosts.ooklaserver.net:8080                                                144,5                  11934
2019-04-12 09:50:19.8571026 +02:00 speedtest.coreix.net.prod.hosts.ooklaserver.net:8080                                                 143,25                 62149
2019-04-12 09:35:27.5598033 +02:00 speed1.spitfireuk.net.prod.hosts.ooklaserver.net:8080                                                143,666666666667       23850
2019-04-12 09:35:19.9059180 +02:00 speedtest.coreix.net.prod.hosts.ooklaserver.net:8080                                                 143,363636363636       45604
2019-04-12 09:20:27.4047637 +02:00 speed1.spitfireuk.net.prod.hosts.ooklaserver.net:8080                                                144                    18168
2019-04-12 09:20:19.8277939 +02:00 speedtest.coreix.net.prod.hosts.ooklaserver.net:8080                                                 143,727272727273       43228
2019-04-12 09:05:27.4995881 +02:00 speed1.spitfireuk.net.prod.hosts.ooklaserver.net:8080                                                143,727272727273       27952
2019-04-12 09:05:19.7939322 +02:00 speedtest.coreix.net.prod.hosts.ooklaserver.net:8080                                                 143,7                  47033
2019-04-12 08:50:27.2474431 +02:00 speed1.spitfireuk.net.prod.hosts.ooklaserver.net:8080                                                143,583333333333       24791
2019-04-12 08:50:19.6719879 +02:00 speedtest.coreix.net.prod.hosts.ooklaserver.net:8080                                                 143,583333333333       42305
2019-04-12 08:35:27.8747435 +02:00 speed1.spitfireuk.net.prod.hosts.ooklaserver.net:8080                                                143,583333333333       22846
2019-04-12 08:35:20.2805829 +02:00 speedtest.coreix.net.prod.hosts.ooklaserver.net:8080                                                 143,538461538462       49981
2019-04-12 08:20:28.0122970 +02:00 speed1.spitfireuk.net.prod.hosts.ooklaserver.net:8080                                                143,8                  23596
2019-04-12 08:20:20.1991502 +02:00 speedtest.coreix.net.prod.hosts.ooklaserver.net:8080                                                 143,166666666667       59989
2019-04-12 08:05:29.7027876 +02:00 speed1.spitfireuk.net.prod.hosts.ooklaserver.net:8080                                                144,818181818182       12953
2019-04-12 08:05:21.6551445 +02:00 speedtest.coreix.net.prod.hosts.ooklaserver.net:8080                                                 143,666666666667       27436
2019-04-12 07:50:28.0312543 +02:00 speed1.spitfireuk.net.prod.hosts.ooklaserver.net:8080                                                145,363636363636       6284
2019-04-12 07:50:20.1835714 +02:00 speedtest.coreix.net.prod.hosts.ooklaserver.net:8080                                                 144,818181818182       14851

image132 · Apr 12, 2019

@TheRoDent Well it looks like things have just continued from last night.

Octotel 100/25. Cape Town, Southern Suburbs

No Proxy:

Proxy:

These tests were done now, this morning. Its now reaching the point where I'm debating keeping the proxy on permanently. It seems to be the only way to get decent internet on Octotel.

ThatGuy_ZA · Apr 12, 2019

@image132, please can you share the proxy info with me.

I'm also struggling in the evenings.

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