Cool Ideas Fibre ISP - Feedback

[rh1]

@PBCool

Internet down. Table View. Vumatel.

 

[mrafiq1]

@PBCool

Internet down. Parow North. Vumatel Trenched.

 

[kripstoe]

Internet down. Durbanville. Vumatel. Trenched.

 

[rh1]

Tried calling them. Seems everyone off for the Easter weekend.

 

[Hogrod]

Internet down in Table View - Vumatel, went off exactly at 7am.

 

[Hogrod]

Coolideas support email/tel hours are Weekends / Public Holidays: 9am - 3pm

 

[PBCool]

Waiting on feedback from Vumatel re Cape Town.

 

[Hogrod]

Waiting on feedback from Vumatel re Cape Town.

Thanks
If useful, all the fibre box's lights are on as normal, router is getting an IP (even after lots of reboots too), just no internet

 

[PBCool]

Seeing traffic on our NNI again, can you confirm services restoring?

 

[Hogrod]

Looks good, thank you!

 

[DuckKnuckle]

Seems to be up again

 

[kripstoe]

Seeing traffic on our NNI again, can you confirm services restoring?

Nope. Worked slowly for a bit, but not working again.

 

[doubletrouble]

Still down for me. Brackenfell

 

[rh1]

@PBCool. Working, Table View.

 

[PBCool]

If still down by 9am please call our support line, I am still awaiting feedback from Vumatel

 

[PBCool]

"Vumatel is aware of issues with the fibre network through some areas in Cape Town and surrounds. Durbanville and Uitzicht are affected. No ETA available on resolving. Their engineers are working on the problem."

 

[StoneCold]

Is there anyone else on Openserve this morning experiencing degraded performance with streaming?

I'm located in Bloem, so I gather I'm routed via Gauteng. I do notice there is an Openserve outage in Gauteng on cisp's site. Could this perhaps be root of the cause?

Going to switch to my backup Vox fatpipe account for the time being till it blows over

 

[image132]

Thanks
If useful, all the fibre box's lights are on as normal, router is getting an IP (even after lots of reboots too), just no internet

Same thing happened to me this morning at around 1am for like 5min. Octotel, Cape Town, Southern Suburbs.

 

[wingnut771]

Same thing happened to me this morning at around 1am for like 5min. Octotel, Cape Town, Southern Suburbs.

probably the "maintenace" that you've been waiting "any day now".

 

[S.Claus]

Is there anyone else on Openserve this morning experiencing degraded performance with streaming?

I'm located in Bloem, so I gather I'm routed via Gauteng. I do notice there is an Openserve outage in Gauteng on cisp's site. Could this perhaps be root of the cause?

Going to switch to my backup Vox fatpipe account for the time being till it blows over

Im fine streaming twitch , showmax and netflix no problem