Crystal Web ADSL performance feedback thread Part 3...

Status
Not open for further replies.
Crystal Web Support said:
Just an update regarding your line, We've sent off a few requests to the Relevant department's at Telkom. No proper feedback we can give at the current moment in time as they are looking into the feasibility of a shortening your loop to another DSLAM.
Click to expand...

Hi CW Support, has there been any update on this?
 
Shalin_ZN said:
Hi CW Support, has there been any update on this?
Click to expand...

Please could you ask on the support channels directly for this one. It's not something I personally know the specifics of and the guys on support right now have all of the details for it...
 
OMB said:
Did you guys ever get any feedback from Telkom on my issue?
Click to expand...

Also certainly something that only the support guys can answer. As you can imagine I'm not able to maintain a touch-point and update on each open support request with my schedule and what's on my plate.

It may be best that I rather put an agent back on here come to think about it and I take a step back from MyBB.

Let me see what I can do...
 
DJ... said:
Also certainly something that only the support guys can answer. As you can imagine I'm not able to maintain a touch-point and update on each open support request with my schedule and what's on my plate.

It may be best that I rather put an agent back on here come to think about it and I take a step back from MyBB.

Let me see what I can do...
Click to expand...

no probs, just posted the question cause I'm busy and don't have time to engage on live chat, PM'd Steph a while back but never received an answer
 
DJ... said:
Please could you ask on the support channels directly for this one. It's not something I personally know the specifics of and the guys on support right now have all of the details for it...
Click to expand...

Cool, just had a chat with support now.

Well Telkom sucks. Hopefully they upgrade our infrastructure soon, apparently it's on the list or something.

Fiber will probably be here at the rate they work.

Come'on 123Net!
 
Is there any way to check what your total monthly/weekly usage was over the past x (months/weeks)? Current dashboard doesn't really help.
 
MrR said:
Is there any way to check what your total monthly/weekly usage was over the past x (months/weeks)? Current dashboard doesn't really help.
Click to expand...

We're busy pulling all of this data into the portal. Will take some time to do without DDOSing our network partners. Remember that the current portal is a very temporary thing, and certainly not the finished product. Far more functionality is forthcoming...
 
DJ... said:
We're busy pulling all of this data into the portal. Will take some time to do without DDOSing our network partners. Remember that the current portal is a very temporary thing, and certainly not the finished product. Far more functionality is forthcoming...
Click to expand...

Thanks for the quick response. Looking forward to a feature rich portal
 
Anyone else being rated limited (read: shaped/throttled) to 100KB/s on Torrent To HTTP downloads in the download period on a Home Capped account?

Normal torrents are flying at full speed BTW.

This is a problem I've reported at least 5 times over the past few months, in this tread and via "official" support channels.

Was told every time that it will be fixed, it has yet to be. Pretty much done asking it to be fixed, better chance of getting fiber in my area.

Also, if you do use this kind of service, what are you speeds in non-download hours? I seem to fluctuate between 50KB/s and 100KB/s. Yet on an actual torrent I get full speed sometimes even in the non-download hours. I've tested both during the same period and running the actual torrent was way faster (full speed on a 10mb line at around 10PM).

CW, I thought Torrent To HTTP downloads were treated as torrents on your network (we've already had this discussion as to how it apparently "bypasses shaping", I don't buy that argument as downloads from file servers aren't classified as bypassing shaping, neither is streaming, but this is a debate I don't want to get into).

Thus, would the Torrent To HTTP download not get more or less the same speed as running the actual torrent? This has not been my experience. Is my assumption incorrect?
 
What will the cost be for uncapped 2mbs wifi and will I need a voice line and a adsl from telkom
 
DJ... said:
Only reason you couldn't login would be that your email has previously been removed from usage reports on our side at your request. Which means I'll need to manually authorise you for the new portal.

Regarding the latency, can you PM me any of the tests so I can see what's cooking here for you?
Click to expand...

I can't seem to log into the new client portal. I used to be able to log in fine. Anyone else have this problem.

I also got a usage report emailed to me this morning for the first time
 
Shalin_ZN said:
Anyone else being rated limited (read: shaped/throttled) to 100KB/s on Torrent To HTTP downloads in the download period on a Home Capped account?

Normal torrents are flying at full speed BTW.

This is a problem I've reported at least 5 times over the past few months, in this tread and via "official" support channels.

Was told every time that it will be fixed, it has yet to be. Pretty much done asking it to be fixed, better chance of getting fiber in my area.

Also, if you do use this kind of service, what are you speeds in non-download hours? I seem to fluctuate between 50KB/s and 100KB/s. Yet on an actual torrent I get full speed sometimes even in the non-download hours. I've tested both during the same period and running the actual torrent was way faster (full speed on a 10mb line at around 10PM).

CW, I thought Torrent To HTTP downloads were treated as torrents on your network (we've already had this discussion as to how it apparently "bypasses shaping", I don't buy that argument as downloads from file servers aren't classified as bypassing shaping, neither is streaming, but this is a debate I don't want to get into).

Thus, would the Torrent To HTTP download not get more or less the same speed as running the actual torrent? This has not been my experience. Is my assumption incorrect?
Click to expand...

Network has been just about 100% unshaped. Sounds to me like it's the particular service you're using that is having the troubles. You're welcome to PM me some info to look at...
 
Veroland said:
I can't seem to log into the new client portal. I used to be able to log in fine. Anyone else have this problem.

I also got a usage report emailed to me this morning for the first time
Click to expand...

PM me your ADSL username and email address and I'll check for you...
 
Netflix last night didn't go above 480.
Any known issues?
 
Hi there,

When I log into the portal it still shows data for the 9th of September on the daily usage summary. Is there an issue with the portal?

Regards
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X