Crystal Web ADSL performance feedback thread Part 3...

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slvR said:
Why do you need the execs? They have support people for a reason.
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Their support agent who I dealt with was not able to resolve the issue. There was no one else online to speak to and therefore it was my right to send a PM to Paul and Shaun if they are the only ones with the brains to resolve things.
 
Looney said:
Their support agent who I dealt with was not able to resolve the issue. There was no one else online to speak to and therefore it was my right to send a PM to Paul and Shaun if they are the only ones with the brains to resolve things.
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ok

i can see why they would ignore you then.
 
slvR said:
ok

i can see why they would ignore you then.
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That's fine with me. They can ignore me, however it is really their loss as they lost 2 clients so far that I brought to CW and will possibly lose another 2.

Also, it shows the attitude they have towards their business. They don't really give a crap.
 
Official Crystal Web ADSL performance feedback thread Part 3...

Looney said:
That's fine with me. They can ignore me, however it is really their loss as they lost 2 clients so far that I brought to CW and will possibly lose another 2.

Also, it shows the attitude they have towards their business. They don't really give a crap.
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and gee, it could have all been avoided if Paul actually responded to my PM's and took matters into his own hands, just like a director should when his business is suffering.
 
Looney said:
That's fine with me. They can ignore me, however it is really their loss as they lost 2 clients so far that I brought to CW and will possibly lose another 2.

Also, it shows the attitude they have towards their business. They don't really give a crap.
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if you were aware of what is (potentially) happening behind closed doors in the ISP space you'd know why all the execs are busy...
 
slvR said:
if you were aware of what is (potentially) happening behind closed doors in the ISP space you'd know why all the execs are busy...
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It's not my business to know what's happening behind closed doors. I really don't care what goes on behind close doors. I'm the customer and the people I brought to CW are customers and therefore we expect issues to be resolved. If the support agent is not capable of doing it, then I should and do have the right to bring it to the execs attention and expect them to take matter into their own hands.

It is a fact that Paul Hjul decided that he would rather argue with mods then help me out.
 
slvR said:
if you were aware of what is (potentially) happening behind closed doors in the ISP space you'd know why all the execs are busy...
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Execs being busy is however not an excuse for anything though. Not picking sides, but as we've seen with AH having your head in the sand and promising that better things are on the horizon don't mean much.
 
@zolly

Basically the FBP wants to have the power to coordinate and control the censorship of the Internet. Existing legislative changes (the amendment acts following the 1996 Film and Publications Act) have all be inspired by a politically confused agenda of the current ruling party, sections of which wish to extend the grip of control over broader society. The current routine is built on forcing the censors reach onto others at their expense. The regulations are irrational, unimplementable and unconstitutional. The legislation is as idiotic and dangerous as the currently canned Draft Business Licensing Bill from two years ago.

For what its worth the original F&P Act is actually not a bad piece of legislation and effectively legalized "hard core" pornography in SA while putting in the necessary

The F&P Act for example enables ISPs, Newspapers etc ... to timeously make information available to SAPS when child pornography is at issue.
 
The fact that DJ hasn't been active on the forums is one thing. But the fact that Paul continues to be active on the forum means that I should be able to contact him should his support agents not be capable of helping me. The fact that Paul ignored my PM's shows his attitude towards his business. It is that attitude that has lost him 2 clients and possibly another 2.
 
Looney said:
Their support agent who I dealt with was not able to resolve the issue. There was no one else online to speak to and therefore it was my right to send a PM to Paul and Shaun if they are the only ones with the brains to resolve things.
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except that the support agent did resolve the matter and in fact went above and beyond to resolve the matter
the fact that there is a recurring port matter isn't the support agents fault

honestly Steph can get support queries dealt with quicker than I can, and my focus should be on quality controls
 
Official Crystal Web ADSL performance feedback thread Part 3...

Paul Hjul said:
except that the support agent did resolve the matter and in fact went above and beyond to resolve the matter
the fact that there is a recurring port matter isn't the support agents fault

honestly Steph can get support queries dealt with quicker than I can, and my focus should be on quality controls
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See, this is what I'm talking about. You don't even know that it wasn't Steph that I was dealing with but was in fact Ryno.

And no, Ryno was not able to help me, why don't you check the support logs before you comment.

And again, check the logs, this had nothing to do with the port.

Edit: in fact, check your PM that you didn't bother to read. I wrote the support agents name in the PM as well! You would have known if you wouldn't have ignored it.
 
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Paul Hjul said:
except that the support agent did resolve the matter and in fact went above and beyond to resolve the matter
the fact that there is a recurring port matter isn't the support agents fault

honestly Steph can get support queries dealt with quicker than I can, and my focus should be on quality controls
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Your focus should be ensuring that you deliver the best goddamn service in this country, isn't that after all what CW prides itself on? Therefore you should be ensuring that if your support agents are unable to help that YOU go above and beyond to help your clients to ensure they do not cancel!
 
Anyway, the damage is done and the clients have cancelled. Not my problem anymore. Just thought I'd put you in your place Paul.
 
Looney said:
See, this is what I'm talking about. You don't even know that it wasn't Steph that I was dealing with but was in fact Ryno.

And no, Ryno was not able to help me, why don't you check the support logs before you comment.

And again, check the logs, this had nothing to do with the port.

Edit: in fact, check your PM that you didn't bother to read. I wrote the support agents name in the PM as well! You would have known if you wouldn't have ignored it.
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You dealt with Steph over PM, then wanted me to do exactly the same thing rather than deal with Steph. When something stood with Ryno and you were unhappy it was delegated to Steph. I then received a Paul or Shaun must contact me message - despite the fact that Steph heads up critical support.

You have declined taking calls from Steph.
 
Paul Hjul said:
You dealt with Steph over PM, then wanted me to do exactly the same thing rather than deal with Steph. When something stood with Ryno and you were unhappy it was delegated to Steph. I then received a Paul or Shaun must contact me message - despite the fact that Steph heads up critical support.

You have declined taking calls from Steph.
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Again you are incorrect. I tried to avoid having a client of CW cancel and requested from the Steph (via PM) the CW telephone number so that I could contact you or Shaun. When he didn't respond, I PM'd you. You ignored.

Steph in no way tried to call me at all.

It was not delegated to Steph, Ryno was the only one online at the time I spoke to him via live chat. If you would like I can paste the entire convo here to show you?
 
@steph my ADSL isn't working on the beach. Please fix it, seems fine at the house but I have needed to use 3G all day.
 
What the **** did you guys do?

My browsing has been great. Youtube streams are flatlining at ~3Mb/s. I haven't had any issues since getting up this morning for work. This is a MASSIVE change from what I experienced over last weekend.

Whoever fixed things for me, don't go breaking them. Just don't do it.
 
Mod note: As per all the ISP performance feedback threads, if you are not a customer of that ISP then please refrain from posting in their thread.
 
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