kripstoe
Expert Member
Thanks Shaun. Email received. 
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Crystal Web ADSL performance feedback thread Part 3...
- Thread starter Crystal Web Support
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Orihalcon
Expert Member
Yup. Thanks for the update up front.
Ho3n3r
Honorary Master
Regarding my issue with the billing and the wrong address, I requested Karen to let me know if she found my payment, but no confirmation as yet. That was 2 days ago.
@DJ could you perhaps advise? Thanks.
@DJ could you perhaps advise? Thanks.
This payment was found and I believe Karen said she'd be in touch if there were any concerns. She tells me no concerns to report...
Ho3n3r
Honorary Master
This payment was found and I believe Karen said she'd be in touch if there were any concerns. She tells me no concerns to report...
I don't believe so. This is the last correspondence she sent me before I mailed her to contact me if she needed anything else. Heard nothing since. That's no kind of confirmation that I can rest easy in my books.
Anyway thanks for confirming it yourself - appreciated.
I don't believe so. This is the last correspondence she sent me before I mailed her to contact me if she needed anything else. Heard nothing since. That's no kind of confirmation that I can rest easy in my books.
Anyway thanks for confirming it yourself - appreciated.
Not a problem. The bit that you cut off above there was a mail where you asked to please get in touch if there was anything else required, so I guess Karen didn't require anything else and all was in order...
minkukel
Expert Member
DJ
Just for clarity, the password change, is it for the portal or adsl login ?
If its for adsl login, when is it going to be active
Just for clarity, the password change, is it for the portal or adsl login ?
If its for adsl login, when is it going to be active
Last edited:
DSL login. Portal is offline until I am 100% sure that every piece of the new code has been QA'd properly. Meeting at 3pm today to go over new code, meeting at 7pm with testing team, and we'll iron out anything else remaining before deploying code to get the portal live again...
Ho3n3r
Honorary Master
Nothing was cut off - I just made it as small as necessary:
And my mail reply, to which I haven't received a reply on til now - the minimised mail in the middle is the one I posted above:
As you can see, last reply was from me.
All I'm saying is a better follow-up process would be nice. Obviously the original mistake was mine, and I apologise, but I provided every bit of info that I could after I noticed the problem.
As soon as you receive the email. If you have not received it by 1pm, then contact support...
Thanks for the feedback. Our billing team are currently processing thousands of manual payments around this time of the month so they tend to close a ticket as and when any potential issues have been resolved and it doesn't appear as if anything further is required. It did say to let you know if anything further was required, and I'm OK with them closing the ticket accordingly as nothing further was required thereafter...
Ho3n3r
Honorary Master
I understand. Closure on the matter is all that I requested. Was afraid since that my internet would be turned off. I'll make sure never to make this stupid mistake again, as it is too much of a process to fix it.
My bad for not assuming no response = case closed.
ToxicBunny
Oi! Leave me out of this...
In light of your guys processing thousands of manual payments, what would you require from us to help automate the process a bit further to give your billing team a bit more breathing room?
No worries. Just crazy busy this time of the month and we have additional pressure with the portals and so on at the moment as well. Time is thin for everyone right now...
Debit order for now, but we're introducing Instant EFT and recurring credit card payments as well. Portal development is tied to each of these which is why it's not as simple as just deploying a usage portal. We're just about there now for release...
Ho3n3r
Honorary Master
Indeed the linkage between invoices/accounts and payment is too manual right now, except on D/O.
Probably too much to develop, but I like the e-tshwane payment method where you log into your municipal account, and create a payment instruction from there on your selected(normally latest) invoice, and it updates as paid etc.
This would be an ideal way to do it, but I guess it's expensive otherwise everybody would be doing it.
Probably too much to develop, but I like the e-tshwane payment method where you log into your municipal account, and create a payment instruction from there on your selected(normally latest) invoice, and it updates as paid etc.
This would be an ideal way to do it, but I guess it's expensive otherwise everybody would be doing it.
ToxicBunny
Oi! Leave me out of this...
Eish no DO's for me.. I don't trust you that much...
Hopefully with your updated portals and such it will be easier....
Eish no DO's for me.. I don't trust you that much...
Hopefully with your updated portals and such it will be easier....
We don't store the D/O details. Sage does...
Eish no DO's for me.. I don't trust you that much...
Hopefully with your updated portals and such it will be easier....
I'm not a big fan of debit orders either but when they (CW) introduce the "instant EFT" that DJ mentioned then presumably a stop order is possible. That's how I pay most of my bills that are constant from month to month (e.g. body corporate levies). I prefer the extra control that comes from me instructing my bank to automatically "push" money out of my account each month rather than my agreeing to allow a service provider to "pull" money out of my account each month.
- Julian
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