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Crystal Web ADSL performance feedback thread Part 3...
- Thread starter Crystal Web Support
- Start date
- Status
Ho3n3r
Honorary Master
Lol. So about 45 people apparently used the same reference I did. Didn't know we're so many dumbasses.
Hi DJ
Should have used my kop and realised that billing would be most likely not be working at 7pm. Should I just pay the usual amount?
Just out of curiosity, are you on the uncapped or capped package?
Capped.
CW. Going to say this as nicely as I can. While I love my dsl service from you guys and have no complaints, in fact, keep it up as having consistent 40mbps is really enjoyable. +1 for that!
In the interest of improvement, there is one thing that irks me and that is your web-site and the portal. I'm not sure who you hired or who handles the development, but honestly...they should be fired. Few days has gone past now and the portal is offline with some PHP 404 error etc. For goodness sake, if you are doing major maintenance, at least have a notice page in place saying 'we're upgrading our portal, be back soon'. Or better yet, develop elsewhere and don't break the sort-of-functional one that was there. It's little details that seem to be overlooked and results in a rather amateur-like perception of CW. Not to mention the fact that the previous portal pointed to an entirely different URL being something like indigostorage.co.za/CW < ?! It's not very hard to establish the portal on something like portal.crystalweb.co.za etc. Small things that create bad perceptions is certainly not doing you any favours. Sadly -3 points for this.
I'd certainly like to see CW look all-round professional as it should be.
In the interest of improvement, there is one thing that irks me and that is your web-site and the portal. I'm not sure who you hired or who handles the development, but honestly...they should be fired. Few days has gone past now and the portal is offline with some PHP 404 error etc. For goodness sake, if you are doing major maintenance, at least have a notice page in place saying 'we're upgrading our portal, be back soon'. Or better yet, develop elsewhere and don't break the sort-of-functional one that was there. It's little details that seem to be overlooked and results in a rather amateur-like perception of CW. Not to mention the fact that the previous portal pointed to an entirely different URL being something like indigostorage.co.za/CW < ?! It's not very hard to establish the portal on something like portal.crystalweb.co.za etc. Small things that create bad perceptions is certainly not doing you any favours. Sadly -3 points for this.
I'd certainly like to see CW look all-round professional as it should be.
The portal was pulled due to something that was highlighted to us, that upon deployment and addition of new data would have posed a problem. It was meant to be back up almost immediately but sensitive commercial discussions have caused a hiccup. I am finalising this now over the next 48hrs and have been since Saturday in fact...
copacetic
King of the Hippies
International issue?
Cape Town:
London test to follow, it's been running for about five minutes so far.
Cape Town:
London test to follow, it's been running for about five minutes so far.
copacetic
King of the Hippies
Taking too long, screenshot of progress:
:erm:
:erm:
copacetic
King of the Hippies
Sorted after two minutes with live support.
+1
Thanks.
+1
Thanks.
copacetic
King of the Hippies
Yep - It's broken again, for sure.
copacetic
King of the Hippies
And indeed is it so.
Sweet.
Sweet.
Orihalcon
Expert Member
Have to again sing the praises of the Crystal Web Support team.
I had a small speed inconsistency on my account and starting chatting to support. Sent them the testing data as the usual routine. And even though everything SEEMED fine on their side at first glance, they did NOT start poking holes in my home setup, the cable, the exchange, the pattern of the moon or the solar winds to try and shift blame for the issue.
No. They went and did some digging, found the problem and is fixing it.
Support how it should be done.
+1
I had a small speed inconsistency on my account and starting chatting to support. Sent them the testing data as the usual routine. And even though everything SEEMED fine on their side at first glance, they did NOT start poking holes in my home setup, the cable, the exchange, the pattern of the moon or the solar winds to try and shift blame for the issue.
No. They went and did some digging, found the problem and is fixing it.
Support how it should be done.
+1
kripstoe
Expert Member
I agree. I had to change settings on my router recently, and noticed an uptime of almost 2 months.
Very happy with CW at the moment.
Hi all,
Official statement on a potential security breach below:
This past weekend it was brought to Crystal Web’s attention that an old DSL username and password list was being exposed via our online customer portal that was intended for our admins and developers to test portal connectivity with. This list did not contain any identifiable information of customers, nor any personal information of customers. We would like to thank the 3 customers who brought this to our attention. Upon confirming the list’s presence in the portal, we immediately took our servers offline and began to analyse the extent of any potential security breach. We have ascertained that no personal information was exposed and are comfortable that this breach has been securely patched.
In an effort however to further protect our customers, we have begun the process of changing all DSL passwords for the potentially affected realms, and have sent new passwords to our customers as well as communication confirming the error and the actions taken by Crystal Web. These mails are currently being sent out and the new details will only be required once your active session has disconnected. While no personal information was disclosed and this breach was available only for a very short period of time, we take privacy and protection of information very seriously, and have therefore taken the decision to bulk change passwords so that all customers can remain confident that their information remains truly secure with Crystal Web.
An email with new details will be sent over the course of 5 November 2015 to our customers and our support staff are able to assist any customers who have difficulty changing the password to the new details. We do appreciate the individuals who informed us of this list’s presence on the portal and would like to reward them for their actions with free internet from Crystal Web. We would also like to invite these users to test that the patched version of the portal no longer contains any similar vulnerability.
Regards
Shaun Kaplan
Chief Executive Officer
Crystal Web
Official statement on a potential security breach below:
This past weekend it was brought to Crystal Web’s attention that an old DSL username and password list was being exposed via our online customer portal that was intended for our admins and developers to test portal connectivity with. This list did not contain any identifiable information of customers, nor any personal information of customers. We would like to thank the 3 customers who brought this to our attention. Upon confirming the list’s presence in the portal, we immediately took our servers offline and began to analyse the extent of any potential security breach. We have ascertained that no personal information was exposed and are comfortable that this breach has been securely patched.
In an effort however to further protect our customers, we have begun the process of changing all DSL passwords for the potentially affected realms, and have sent new passwords to our customers as well as communication confirming the error and the actions taken by Crystal Web. These mails are currently being sent out and the new details will only be required once your active session has disconnected. While no personal information was disclosed and this breach was available only for a very short period of time, we take privacy and protection of information very seriously, and have therefore taken the decision to bulk change passwords so that all customers can remain confident that their information remains truly secure with Crystal Web.
An email with new details will be sent over the course of 5 November 2015 to our customers and our support staff are able to assist any customers who have difficulty changing the password to the new details. We do appreciate the individuals who informed us of this list’s presence on the portal and would like to reward them for their actions with free internet from Crystal Web. We would also like to invite these users to test that the patched version of the portal no longer contains any similar vulnerability.
Regards
Shaun Kaplan
Chief Executive Officer
Crystal Web
- Status