Crystal Web ADSL performance feedback thread Part 3...

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DJ is there no way to view previous months usage in the portal?

I'm only able to see this months usage. Each days usage of this month, and the hour usage of each day of this month.
 
Phinix said:
DJ is there no way to view previous months usage in the portal?

I'm only able to see this months usage. Each days usage of this month, and the hour usage of each day of this month.
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Historical usage is being released in the next version...
 
Keep Getting Disconnected from WildStar (EU) Server..

Any Suggestions or tips I can try to do to prevent this?
 
whatwhat said:
Where is this network notices page?
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+1 I'd also like to know. Thought I saw it some time ago, but can't find it now either.

@DJ - Is there anything in the pipeline to have data usage graphing split between off-peak and peak data usage?
 
Enigma_ said:
+1 I'd also like to know. Thought I saw it some time ago, but can't find it now either.

@DJ - Is there anything in the pipeline to have data usage graphing split between off-peak and peak data usage?
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Already built and in next upgrade deployment...
 
When is it the best time to schedule midnight downloads? Been monitoring usage and noticed its sometimes a bit wonky, for example:
at 1:02am its still picking up as peak.

2015-12-09 01:02:25 Peak Connected 2,048.00MB
 
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harties said:
When is it the best time to schedule midnight downloads? Been monitoring usage and noticed its sometimes a bit wonky, for example:
at 1:02am its still picking up as peak.

2015-12-09 01:02:25 Peak Connected 2,048.00MB
Click to expand...

Seeing the same thing, I try to schedule my downloads for around 12:30am to 1am but it still seems to use peak data as well.
 
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Lovely, had my telkom dynamic-sync-adjusting-port-breaking-system moment this morning. Line syncs at 45mbps/3mbps, yet the max speed i can churn out of it is 1mbps up/down. Hopped onto CW live chat and a port reset later all sorted. Honestly, Telkom really is making a mess of things at the best of times.
 
My area is now dark purple on the Telkom FTTH coverage map!! Going to the Telkom store first thing tomorrow morning.
 
Rohan said:
Can anyone shed some light on this please?
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Midnight gigs are not being controlled by the same system doing the front end data hence why we've left daily mails being sent. If there's any discrepancy, trust the mail instead. The portal displaying incorrect data (if it is) is currently being updated. There is an issue with one of the fields updating correctly which has been sent TO QA for deployment...
 
GaskooN said:
Twitch buffering on low-medium (4mb premium uncapped). Portal offline.
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Just pop over to live chat or send an email and one of the support staff can assist. There's nothing on the network side causing any issues at the moment...
 
GaskooN said:
I wonder why its fine in the evenings then. Will check that live chat thanks.
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Twitch is a notorious beast. With respect to our network, we have always operate with plenty spare during the day so it's not a day vs night peak issue like you get with some other ISPs. It may be a number of issues I can think of, but that requires testing with the agents...
 
Twitch never streams without buffering for me, never has on any ISP, and I mean heavy buffering. No issues with other streaming on Crystal.

Whenever overseas friends send me Twitch streams I just try it out of politeness, but I know it won't work, and indeed it doesn't.
 
I know that earlier this morning there was an issue in Germany with connectivity which may be impacting services after it peers off in Europe. However we're not seeing anything in particular cause problems.

The easiest thing to check is whether it's all Twitch streams or not. If not, then it's the source or that specific server cluster from Twitch causing issues. If it's all streams then it's your connection, which could be caused by a number of things. Knowing how the network is operating, it's just highly unlikely, unless we have specific network notices out, that it's related to us...
 
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