Crystal Web ADSL performance feedback thread Part 3...

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ToxicBunny said:
Chrome, Firefox, IE....

Agg its not really anything important anyway, its something I can email for.
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Email response time is solid as well. The desk is in fact clear on new tickets at the moment. Let me know how long it take to respond if it's an issue but should be very quick...
 
Been a solid problem free holiday break for me and my CW account.

Also loving the uncapped midnight data...such a nice thing that.

Anyway.

Question; I've switched my payment method to use SnapScan. My reference that I chose was the first part of my CW username before the @ sign. Is that adequate as a reference?
 
Orihalcon said:
Been a solid problem free holiday break for me and my CW account.

Also loving the uncapped midnight data...such a nice thing that.

Anyway.

Question; I've switched my payment method to use SnapScan. My reference that I chose was the first part of my CW username before the @ sign. Is that adequate as a reference?
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Absolutely. Should be no problem...
 
DJ... said:
Email response time is solid as well. The desk is in fact clear on new tickets at the moment. Let me know how long it take to respond if it's an issue but should be very quick...
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That it is...

Logged a ticket, and things started happening in 10 or 15 minutes.
It was honestly something I didn't think I was going to do for a very long time, but yeah.... cancelling the account cos I have Telkom Unlimited LTE... will run with that for 2 years and then see what wired options exist in my neighbourhood. I gave up on pushing fibre since the people in the area are mostly useless and couldn't be arsed.
 
Hey, welcome back :)

DJ... said:
Hey guys,

I am back in the office as of today. Took a needed break for a while and also happened to get engaged 3 nights ago which delayed my return by 2 days. Hopefully everyone had a great (and safe) Christmas and New Year.

A few things:

Midnight data lag spikes were reported by a few people I see. These are usually the exchange in your area being hit. I've been monitoring capacity and ping response times and they are all fine around this hour and it's certainly not a widespread issue. I will be monitoring in real-time (and have been last year) and will revert if I pick anything up.

Support hours over holiday periods - these were updated on our website. I wanted to send a bulk mailer out about the changes but the guys all agreed to chip in over and above, which they did and on some days we extended support over and above these hours. Everyone is back and working normal hours again, and we have new staff members who have joined us who we're busy training up.

I am also training up new staff members specifically to look after MyBroadband queries to avoid issues as my days get busier this year (with some big things coming)...
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ToxicBunny said:
That it is...

Logged a ticket, and things started happening in 10 or 15 minutes.
It was honestly something I didn't think I was going to do for a very long time, but yeah.... cancelling the account cos I have Telkom Unlimited LTE....
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Have PM'd you my thoughts on uncapped LTE. Be very wary of signing long-term commitments to this sort of service in my PERSONAL opinion...:)
 
Congrats DJ :)
Wishing you and your fiancee many years of happiness together.
 
DJ... said:
Have PM'd you my thoughts on uncapped LTE. Be very wary of signing long-term commitments to this sort of service in my PERSONAL opinion...:)
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Normally I would completely agree with you and I shy away from contracts like the plague... but for the moment with certain things going on around me I need to keep costs in check.

As a warning to others, don't renovate your own home AND then try and renovate the granny flat for the folks to move into......:p
 
Something funky on my account.

Router says I am still connected, no errors or timeouts, but nothing loads. Everything is dead. Reboot and it works for about 10minutes and then dies. Posting this backup account. Been like this since I got home at 18:30.

Only thing I changed today was my payment details...

EDIT: Chat helped me out. Switched DNS to Google's.


Seems I was hacked...maybe...

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So basically this is showing that someone or something started downloading at 0800 this morning and capped my account...lovely.

However my router shows no foreign connections were made and only shows 2.1gb of traffic for the day :(

What the hell.


Need advice here guys. What should my next steps be to investigate this damn issue...
 
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Completely died here but everything showed connected. All good after router reset...
 
What router and firmware are you using to monitor the usage? Only way to know is to capture the packets at the time they were transmitted. No way to backtrack to check on our end. The agent you spoke to earlier had a word with me and I'm going to see what I can pick up on our side for you. I'll revert if I identify anything odd or anything at all, in fact.

FYI the brief DNS issue you saw there is fixed...
 
Have the same here. Rebooted the router, it helped for 10 minutes and then dead again.
Using Google's DNS.

EDIT: Even pinging exchange.crystalweb.co.za is giving 1000+ ms latency. But my exchange is not congested (on the contrary, it has tons of extra capacity with new fibre backhauls active), and my line stats are perfect. This is literally the first time this has ever happened.
 
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aktor said:
Have the same here. Rebooted the router, it helped for 10 minutes and then dead again.
Using Google's DNS.

EDIT: Even pinging exchange.crystalweb.co.za is giving 1000+ ms latency. But my exchange is not congested (on the contrary, it has tons of extra capacity with new fibre backhauls active), and my line stats are perfect. This is literally the first time this has ever happened.
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Actually I'm seeing major DDOS events happening. Just hit my home, our one test line, and seeing it hitting randomly across the client-base. Trying to see what we can do to stop it, but in essence it is hitting home routers rather than the core network necessarily, so not all that much we can necessarily do on our side short of blocking a ton of stuff that would catch normal services too.

If you test, you'll see the latency coming in from your modem-router in all likelihood. Best bet is to switch off for 10min to force a new IP lease. The support staff cannot do this for you as the Telkom exchange dishes out the IP addresses from pools we provide them with.

EDIT: may even be coming from the Telkom side of things. Busy investigating now but it's an odd one. Either major DDOS activity or Telkom performing nationwide system changes and updates which we cannot find on the notice board...
 
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Yup, it's hitting my router. Pinging from PC to router even times out. Something's hammering this router HARD from outside.
 
Just popping in to say condolences to Shaun

Other than that everything else is just hundreds
 
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