Crystal Web ADSL performance feedback thread Part 3...

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Hehe.

Quick question. Now that I see you are also supporting Telkom FTTH line rentals, I'd like to switch my line from WA to you guys :)

Will there be any downtime such with ADSL lines being allocated to a pool and all that nonsense? Is it a pure and simple cancel at one point and sign up at another.

I don't want downtime...

Cheers!
 
Orihalcon said:
Hehe.

Quick question. Now that I see you are also supporting Telkom FTTH line rentals, I'd like to switch my line from WA to you guys :)

Will there be any downtime such with ADSL lines being allocated to a pool and all that nonsense? Is it a pure and simple cancel at one point and sign up at another.

I don't want downtime...

Cheers!
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No downtime and easy enough to do. Let our support know you want to do so and they can arrange it for you...
 
DJ... said:
No downtime and easy enough to do. Let our support know you want to do so and they can arrange it for you...
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Beautiful.

Will see what the notice period and all that jazz is with WA and set this in motion.

Glad to consolidate all my accounts with you guys.
 
Orihalcon said:
Beautiful.

Will see what the notice period and all that jazz is with WA and set this in motion.

Glad to consolidate all my accounts with you guys.
Click to expand...

Full calendar month cancellation notice, after that they move it to the Telkom holding pool. Only then Crystal Web will be able to take it over. Bit of a schlepp.
Orihalcon said:
Beautiful.

Will see what the notice period and all that jazz is with WA and set this in motion.

Glad to consolidate all my accounts with you guys.
Click to expand...

If we can get the same level of quality, support and the personal touch for commercial services (cloud, hosting etc.), I'd be even happier.
 
Enigma_ said:
Full calendar month cancellation notice, after that they move it to the Telkom holding pool. Only then Crystal Web will be able to take it over. Bit of a schlepp.


If we can get the same level of quality, support and the personal touch for commercial services (cloud, hosting etc.), I'd be even happier.
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Now if I can just get the right damn telephone number to call to cancel...that will be great.
 
Enigma_ said:
If we can get the same level of quality, support and the personal touch for commercial services (cloud, hosting etc.), I'd be even happier.
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As per my mail we sent today, that's already here. Our business services offer even better support as you get a dedicated account manager for FTTB/Wireless/Cloud Hosting/Voice services...
 
Orihalcon said:
Now if I can just get the right damn telephone number to call to cancel...that will be great.
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Tell them you're moving it to Crystal Web and ask them to mail us.

Send me the details as well - I'll arrange for no holding pool nonsense...
 
DJ

In the mail there a mention of mobile products. Is it going on par with the Telkom R999 for 100GB LTE offer +- sort of ?
Reason I'm asking is that lightning strikes make VDSL modems a monthly item in the budget.
 
Unfortunately we can't release the specifics of new planned product launches until the products are ready for commercial launch, so I cannot disclose information like that just yet...
 
DJ... said:
As per my mail we sent today, that's already here. Our business services offer even better support as you get a dedicated account manager for FTTB/Wireless/Cloud Hosting/Voice services...
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Thanks, it looks like I didn't receive your mail. I did get two usage emails though :P
Orihalcon said:
Now if I can just get the right damn telephone number to call to cancel...that will be great.
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Send them a ticket instructing them to cancel the service (but keep the line active). You'll likely wait a day and receive a call from their 'retentions department' confirming your decision.
 
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Enigma_ said:
Send them a ticket instructing them to cancel the service. You'll likely wait a day and receive a call from their 'retentions department' confirming your decision.
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No, rather take my advice and assistance on this matter instead. Don't cancel. I'll arrange a transfer - send us an email confirming as such and copy WA in on it. I'll handle it for you. Just need you to confirm the line number for me in writing...
 
DJ... said:
No, rather take my advice and assistance on this matter instead. Don't cancel. I'll arrange a transfer - send us an email confirming as such and copy WA in on it. I'll handle it for you. Just need you to confirm the line number for me in writing...
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In my case, you guys initiated the transfer from Web Africa. But the service on Web Africa's side still needs to be terminated, that's where the delay and mission comes in. Having to send them a ticket asking it to be transferred, dealing with them on the phone, and then waiting a month for them to release it.

I should have stipulated in my previous message that you don't want to cancel the line, but the service.

DJ... said:
Send me your email address so I can see why...
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Thanks
 
Enigma_ said:
In my case, you guys initiated the transfer from Web Africa. But the service on Web Africa's side still needs to be terminated, that's where the delay and mission comes in. Having to send them a ticket asking it to be transferred, dealing with them on the phone, and then waiting a month for them to release it.


Thanks
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Yes, but if you guys submit stuff while I'm also helping and dealing with them behind the scenes it can cause some confusion. In this case it's simply easier for me to initiate it and sort it out...
 
Can we pay ahead on our CW payments, i.e. not wait until the 1st for the invoice? Will the billing system pick up such payments? I hate waiting til the 1st for the invoice.
 
When is the best time of the month to upgrade my speed? My line is with Telkom and my data with CW.
 
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