Crystal Web ADSL performance feedback thread Part 3...

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Sinbad said:
@DJ, please have a quick look at the support ticket I logged last night and updated this morning?

Thanks
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Nigh on impossible for me to do today, but if you PM me some info I can see what I can do.

I am out all day in meetings until about 10pm this evening...
 
DJ... said:
Nigh on impossible for me to do today, but if you PM me some info I can see what I can do.

I am out all day in meetings until about 10pm this evening...
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OK don't stress
I see I JUST received an email requesting the usual winmtr crap. Not gonna help. My issue is torrents ran last night at 60KB/sec average. Well seeded...
 
Sinbad said:
OK don't stress
I see I JUST received an email requesting the usual winmtr crap. Not gonna help. My issue is torrents ran last night at 60KB/sec average. Well seeded...
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Hi Sinbad,

I will follow up with you via your open ticket.
 
So last week Vumatel published a PDF with the latest offerings from various ISPs, including Crystal Web. The Crystal Web advert provided a web address but this just goes to a 404 - Page Not Found error.

When will these accounts go live? I suspect you're losing market share as fibre users come on line and have to choose from existing ISPs on the Vumatel portal.
 
Sinbad said:
Thanks

For the record, winMTR etc won't help, as the line itself was running just fine. Netflix at 720p, websites snappy etc.
Just the torrents were kark.
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Noted, It is standard protocol to request those tests else we are flying blind should we need to escalate higher up - Will correspond further via Ticket.
 
Saber said:
So last week Vumatel published a PDF with the latest offerings from various ISPs, including Crystal Web. The Crystal Web advert provided a web address but this just goes to a 404 - Page Not Found error.

When will these accounts go live? I suspect you're losing market share as fibre users come on line and have to choose from existing ISPs on the Vumatel portal.
Click to expand...

This is something our CEO is very busy with at the moment getting things finalized - I'm sure he will post an update with regards to the Vumatel Fibre developments as soon as he has a chance to do so.
 
ghostR said:
How does one go about getting on the exclusion list?
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I have my own contact at Telkom that did it for me, you can try calling the Telkom number but there is a high chance they don’t know how to do it according to my contact.

Best bet is to contact the @HelloTelkom' twitter account. The guy on the ASSIA thread on mybb got it done via that.

If you have your line with CW they might be able to request it now as well.

Try a few different ways, at least we know it can be done.
 
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Phinix said:
I have my own contact at Telkom that did it for me, so all I can suggest is calling the Telkom number and asking them to do it.

Hopefully they know about it by now. I see the guy on the ASSIA thread on mybb got it done via their '@HelloTelkom' twitter account.

Could try either. And if you have your line with CW they might be able to request it now as well.

Try a few different ways, at least we know it can be done.
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Good to know ASSIA has an exclusion list finally...
 
Sinbad said:
Thanks

For the record, winMTR etc won't help, as the line itself was running just fine. Netflix at 720p, websites snappy etc.
Just the torrents were kark.
Click to expand...

If they have to escalate to me or upstream they must submit those tests so I can ascertain routing data at that time and know where in the network we need to look or who to rope in.

I'm not seeing a general network wide issue at all on the torrent protocols last night whatsoever so would need some live test data to work with if it needs to be escalated up, if at all...
 
Saber said:
So last week Vumatel published a PDF with the latest offerings from various ISPs, including Crystal Web. The Crystal Web advert provided a web address but this just goes to a 404 - Page Not Found error.

When will these accounts go live? I suspect you're losing market share as fibre users come on line and have to choose from existing ISPs on the Vumatel portal.
Click to expand...

They unfortunately didn't communicate the exact date of publication with us, and so we are getting that up now. Problem is it's not just a static webpage that needs to go up - all provisioning and back-end automations have to be built, but we're on it and next week it should be finalised. In the interim you can communicate via live chat with an agent for more information...
 
DJ... said:
There is a concern about something from Telkom in KZN at the moment that I'm awaiting confirmation on. Their infrastructure (certain links) require upgrades which we requested/ordered in November last year but still hasn't happened as it involves their own infrastructure upgrades. I'm waiting on some confirmation from them on their exact dates of completion before making any concrete announcements with respect to why we're having to balance KZN bandwidth on a fine-edged-blade right now...
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Show me what other ISP even comes close to sharing this type of feedback with clients. Nothing to hide with CW, love it. Thanks Shaun.
 
DJ... said:
They unfortunately didn't communicate the exact date of publication with us, and so we are getting that up now. Problem is it's not just a static webpage that needs to go up - all provisioning and back-end automations have to be built, but we're on it and next week it should be finalised. In the interim you can communicate via live chat with an agent for more information...
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Excellent! Thanks for the feedback DJ. It sounds as though you'll be set up just before my fibre install comes around (provided Vumatel sticks to their timeline).
 
Shaun i have received no further feedback from support on the issues i reported last week. My speeds seemed to have deteriorated even more. Prior to this issue i have been averaging around 8.6Mbps since i signed up with you guys.

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DJ... said:
If they have to escalate to me or upstream they must submit those tests so I can ascertain routing data at that time and know where in the network we need to look or who to rope in.

I'm not seeing a general network wide issue at all on the torrent protocols last night whatsoever so would need some live test data to work with if it needs to be escalated up, if at all...
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Ok understood.
When I got home the torrent was doing 450KB/sec which is a lot better...

Gone away for the weekend now, so you can unthrottle ;)
 
Dave I'm waiting on Telkom to fix their fibre there from your area. I unfortunately cannot press them to do the work, nor to approve projects. I really wish I could. Unfortunately as we've ascertained, they have a problem with the IPC uplink fibre connection from your exchange and I am on it with them, but I cannot make assurances on timeframes nor processes on their behalf, although I have escalated this and do have a scheduled follow-up next week about it...
 
Saber said:
Excellent! Thanks for the feedback DJ. It sounds as though you'll be set up just before my fibre install comes around (provided Vumatel sticks to their timeline).
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We're actually already setup, but the systems for our support staff to use are in final testing phase and we've learnt our lessons launching/deploying things too hastily...
 
I am now in more meetings until around 10ish tonight at which point I'll check in again.

Hope anyone going away has a safe journey and a great holiday. Please drive safe...
 
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