MickeyD
RIP
http://mybroadband.co.za/news/business/125796-big-telkom-split-considered-sources.html
I know that Telkom was busy with this since around 2008 with it culminating, after various phases, with the creation of OpenServe in October 2015.
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Crystal Web ADSL performance feedback thread Part 3...
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I know that Telkom was busy with this since around 2008 with it culminating, after various phases, with the creation of OpenServe in October 2015.
Ho3n3r
Honorary Master
Great, thanks. I will put in motion then the process to transfer it to Crystal.
Anything I need to do on Crystal's side? Guess I need to contact live support.
Icemanbrfc
Honorary Master
Thank You
Icemanbrfc
Honorary Master
You have a pm DJ
I moved my Telkom line to CW about 6 weeks ago. I can confirm that there was no downtime when I moved. The move was pretty horrible though. First you have to get Telkom to put your line into the holding pool which is done by emailing the request to [email protected] and waiting for them to call you to confirm your instructions. That is supposed to be done within 2 to 3 working days. Telkom took exactly 15 working days to call me to verify instructions despite me chasing on 3 occasions. Unfortunately CW can do nothing at all to speed up this part of the process.
Once Telkom finally put my line into the holding pool CW plucked it out within hours with no fuss or bother and immediately corrected a configuration problem on the line that I had previously spend a week trying to get Telkom to even understand the issue let alone fix.
I am very happy that I moved my line management to CW.
- Julian
Once Telkom finally put my line into the holding pool CW plucked it out within hours with no fuss or bother and immediately corrected a configuration problem on the line that I had previously spend a week trying to get Telkom to even understand the issue let alone fix.
I am very happy that I moved my line management to CW.
- Julian
Geoff.D
Honorary Master
Impressive!
So what was the configuration problem that CW was able to fix but Telkom could not?
Paying for a 4Mbps line with excellent SNR & attenuation stats on a number/exchange that Telkom records say can support 20Mbps suddenly started syncing at 2048Kbps (suspiciously round number) about 3 months after signing up with Telkom. Final 40 minute call to Telkom to try and get my line syncing at 4Mbps again finally convinced me to transfer line to CW and get CW to get it fixed. I kept getting put on hold by the rep on that final Telkom service call when she kept consulting colleagues and eventually, 40 minutes into the call, I got cut off during one of the times I was on hold. In all that time we never got past doing a port reset and a few power-cycles of my router. The rep kept wanting me to Google for a broadband speedtest (she didn't specify any particular one) and try to run it after each router reboot. I just couldn't seem to convey to her that I was logging onto the router stats and could clearly see that my router was consistently syncing at 2048Kbps downstream after every reboot.
Once the line got into the holding pool and I informed CW and asked them to take it over I woke up the following morning to two status updates from CW support re my line, one to tell me that they now had taken over management and another to say that they had detected a problem with the configuration that was causing it to sync at 2048Kbps and that it had been reset to 4096Kbps (which it had). A slightly different level of service to Telkom's.
- Julian
Geoff.D
Honorary Master
I get you! 
No magic involved then just someone prepared to the config job properly! Thank goodness I have access to someone who knows how to give them lip in all 11 official languages and gets the job done correctly!
Yet there are very few call centres out there that actually know what to do, so the technique is tire out the complainant until he/she goes away in frustration.
The fault finding recipe:
(1) Do a port reset -- basically does nothing except P-off the client.
(2) Tell the client to power cycle his router --- helps to aggravate him enough so that he puts down the phone.
(3) Finally rub it in by demanding a speed test as if that solves anything but helps them to justify their --- See we have solved your problem ....
For us technically inclined people ( especially ex Telkom people, it is like waving a red flag at a bull)
No magic involved then just someone prepared to the config job properly! Thank goodness I have access to someone who knows how to give them lip in all 11 official languages and gets the job done correctly!
Yet there are very few call centres out there that actually know what to do, so the technique is tire out the complainant until he/she goes away in frustration.
The fault finding recipe:
(1) Do a port reset -- basically does nothing except P-off the client.
(2) Tell the client to power cycle his router --- helps to aggravate him enough so that he puts down the phone.
(3) Finally rub it in by demanding a speed test as if that solves anything but helps them to justify their --- See we have solved your problem ....
For us technically inclined people ( especially ex Telkom people, it is like waving a red flag at a bull)
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Let me get this straight as the golden rule was to keep your line with Telkom but use any ISP. So we've all been moved over to an ISP called Telkom ISP which has to get the service from Openserve which all ISPs have to do? And we were not asked about this? Can we rent the line from Openserve directly?
MickeyD
RIP
Yes, not really moved but yes.
No.
Geoff.D
Honorary Master
Well that is what are led to believe has happened. I am not so sure about what is going on, still trying to find out. Telkom wholesale (Openserve) is pretty much out of reach to ordinary plebs. there are exceptions of course !
Icemanbrfc
Honorary Master
DJ pretty much posted that Telkom are now just another isp, so you are no longer having to keep the line with Telkom. It made for interesting reading imo, because it seems that things are starting to move away from Telkom as far as Adsl is concerned.
I would like to see the likes of CW, Afrihost etc get their own technicians to sort out exchange issues and various other faults requiring a tecchie , because we would probably see much better service and improvements from them.
I would like to see the likes of CW, Afrihost etc get their own technicians to sort out exchange issues and various other faults requiring a tecchie , because we would probably see much better service and improvements from them.
Ho3n3r
Honorary Master
It looks pretty much the same as it was to me - with OpenServe basically being a division inside the greater Telkom.
Don't get your hopes up. The cadres will ensure they still monopolise whatever they can.
In other news, I tried to migrate my line to the holding pool yesterday - lady said the system was slow but she will process it so we hung up. This morning, still no reference SMS and when I call them they pick up and I can hear noise, but they don't talk.
Useless ****s.
Orihalcon
Expert Member
Days like today I am happy to be a CW client. I've got a 3.5gb patch waiting at home to dl and I am 100% certain that I won't have any hassles doing so. At full speed. Life's little pleasures when stuff just works.
Icemanbrfc
Honorary Master
It looks pretty much the same as it was to me - with OpenServe basically being a division inside the greater Telkom.
Don't get your hopes up. The cadres will ensure they still monopolise whatever they can.
In other news, I tried to migrate my line to the holding pool yesterday - lady said the system was slow but she will process it so we hung up. This morning, still no reference SMS and when I call them they pick up and I can hear noise, but they don't talk.
Useless ****s.
email to [email protected]
they called me this morning, after i sent them about 3 emails yesterday.
Ho3n3r
Honorary Master
Cool thanks. Sent them a mail.
It's ridiculous that they don't have live chat where we could handle stuff like this. But I guess this happens when a service provider is stuck in the dark ages.
Ho3n3r
Honorary Master
Point remains, there could easily be a different point of contact with these idiots than 10210 to get simple things done if they really wanted to be helpful. But there isn't.
The owner of the infrastructure still supports it, so Openserve. ISPs can only install their own equipment once facilities leasing is approved and standardised, which is what as Crystal Web we're constantly pushing for...
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