Crystal Web ADSL performance feedback thread Part 3...

[Rendier]

ADSL is down for me since 12:15. Is it just me or are more people affected. I was browsing and boom, just saw the light on my router go from green to red.

 

[mugikhan]

Mines been fine all day, Did you chat to support?

 

[Bryn]

ADSL is down for me since 12:15. Is it just me or are more people affected. I was browsing and boom, just saw the light on my router go from green to red.

I had that happen to me end of last month and early this month - both times I'd been capped due to hacking on either my end or CW's end. Check your usage on users.isdsl.net.

 

[MickeyD]

ADSL is down for me since 12:15. Is it just me or are more people affected. I was browsing and boom, just saw the light on my router go from green to red.

Luckily I know know more or less where you live, Councillor

See here: https://ssl-1.ipact.telkom-ipnet.co.za/pubcgi/internal/NBView.pl

You work off one of the PORT ELIZABETH exchange ISAM units. Quite a few went down just after midnight. If you click on the "NN" number of any of the PE notices, you'll see it is actualy good news... it appears that they are upgrading the metro ethernet links (ME) in your area. This is to increase backhaul capacity.

 

[Mephisto_Helix]

That sucks.


Adsl fine .

adsl is not fine ....... packet loss and Mweb like ping in my game since the announcement was made.

 

[althex]

adsl is not fine ....... packet loss and Mweb like ping in my game since the announcement was made.

I thought it was just me, I've been struggling for a couple of days to get into STO, keep getting disconnected, it's fine this morning though, don't know for how long..

 

[Crystal Web Management]

I had that happen to me end of last month and early this month - both times I'd been capped due to hacking on either my end or CW's end. Check your usage on users.isdsl.net.

That is not correct. You were not capped due to any hacking of our systems.

 

[Bighit]

ETA on pricing for the new changes?

 

[Orihalcon]

ETA on pricing for the new changes?

Either today, tomorrow or Friday

Just have to wait for it to drop.

 

[Bighit]

Either today, tomorrow or Friday

Grrrrr

I can't be the only one refreshing this thread every hour?

 

[Crystal Web Management]

ETA on pricing for the new changes?

This week's announcements are still on.

 

[Lydon]

The suspense is killing me!

 

[Bryn]

That is not correct. You were not capped due to any hacking of our systems.

I'm aware that CW feels that way, and whenever I mention my hacked data I take care to mention that I don't know whose fault it was. I did so above?

That said, I'm still not happy about the situation. I know for a fact that none of the PCs in the house pulled in that data (GlassWire), 6 people did not notice any degraded service on my connection during 3 days of intense downloading, the odds of the culprit being the one neighbour in position to steal bandwidth are close to zero for a host of reasons and I've even read testimony in this thread about CW customers who have experienced this exact same type of data loss in the past. You guys have already said that you think it was a DDOS attack as a result of malware on a device, but every device has been scanned by AVG and Malwarebytes and found to be clean.

I like CW, but I hope you can appreciate why I would be sceptical without any followup to the testing you did on my connection. This stuff cost over R1k to deal with.

It would definitely make me feel better if CW would share how they know conclusively and beyond any shadow of a doubt that my data loss was my fault.

 

[Surv0]

Is there a way to port lock a CW account? Or just prevent concurrent connections?

 

[Crystal Web Management]

I am able to categorically state that your data consumption was not as a result of any hack of any Crystal Web system(s). We did also provide you with free data and we definitely performed a thorough investigation on your connection. We do not disclose our investigation methodologies on this forum as there are active members of this forum who, for example, leaked our customer data after hacking one of our providers, and are currently paying for DDoS attacks on our Vumatel customers. It makes it incredibly difficult to be publicly transparent about our processes and procedures, as well as the network, under these conditions.

 

[patrick123]

I'm aware that CW feels that way, and whenever I mention my hacked data I take care to mention that I don't know whose fault it was. I did so above?

That said, I'm still not happy about the situation. I know for a fact that none of the PCs in the house pulled in that data (GlassWire), 6 people did not notice any degraded service on my connection during 3 days of intense downloading, the odds of the culprit being the one neighbour in position to steal bandwidth are close to zero for a host of reasons and I've even read testimony in this thread about CW customers who have experienced this exact same type of data loss in the past. You guys have already said that you think it was a DDOS attack as a result of malware on a device, but every device has been scanned by AVG and Malwarebytes and found to be clean.

I like CW, but I hope you can appreciate why I would be sceptical without any followup to the testing you did on my connection. This stuff cost over R1k to deal with.

It would definitely make me feel better if CW would share how they know conclusively and beyond any shadow of a doubt that my data loss was my fault.

I am able to categorically state that your data consumption was not as a result of any hack of any Crystal Web system(s). We did also provide you with free data and we definitely performed a thorough investigation on your connection. We do not disclose our investigation methodologies on this forum as there are active members of this forum who, for example, leaked our customer data after hacking one of our providers, and are currently paying for DDoS attacks on our Vumatel customers. It makes it incredibly difficult to be publicly transparent about our processes and procedures, as well as the network, under these conditions.

1 person out of xx number of subscribers stating that CW was hacked and their data stolen.
CW gives extra data and the person still complains!

I know who I'll believe which side got hacked/abused by the family.

 

[AfricanTech]

/snip

It would definitely make me feel better if CW would share how they know conclusively and beyond any shadow of a doubt that my data loss was my fault.

Bryn, I think that in all fairness, you should take this to PM / email directly with CW. Given what they've outlined about malicious actors who appear to use information gleaned via public forums and/or hacking, I'd prefer it if CW didn't disclose any more than they absolutely had to.

Personally, I'd be happy if you said to me "discussed with CW, happy/still not happy that I understand" without asking them or you to disclose exactly what they've done to investigate.

 

[Bryn]

I am able to categorically state that your data consumption was not as a result of any hack of any Crystal Web system(s). We did also provide you with free data and we definitely performed a thorough investigation on your connection. We do not disclose our investigation methodologies on this forum as there are active members of this forum who, for example, leaked our customer data after hacking one of our providers, and are currently paying for DDoS attacks on our Vumatel customers. It makes it incredibly difficult to be publicly transparent about our processes and procedures, as well as the network, under these conditions.

I appreciated the free data, but it obviously didn't save me from having to buy a replacement account for the month (and I would certainly not want the account replaced in full by CW unless we were all fairly confident the loss could not be attributed to my end).

But you're also not giving me much to go on. I'm sure you'd feel similarly under the circumstances I outlined in the previous post. I can't help but notice, but so far CW has only ever said that they were not hacked. Are you saying that only a conclusive hack on your end would cause you to replenish an account? What about hacks on entities related to CW, or cyber attacks on customers?

1 person out of xx number of subscribers stating that CW was hacked and their data stolen.
CW gives extra data and the person still complains!

I know who I'll believe which side got hacked/abused by the family.

I've never claimed that at all. The extra data was a nice gesture, but hardly enough to replace the account. And in the case of the loss being CW's fault, not enough compensation. I assume they understand that it's difficult to simply gush over gifts when I have no idea if I'm due greater compensation. It looks like I'll just have to let the R1k loss slide.

I provided CW with GlassWire screenshots of the only devices on my network capable of such usage. Combined usage was a drop in the ocean.

 

[SauRoNZA]

I appreciated the free data, but it obviously didn't save me from having to buy a replacement account for the month (and I would certainly not want the account replaced in full by CW unless we were all fairly confident the loss could not be attributed to my end).

But you're also not giving me much to go on. I'm sure you'd feel similarly under the circumstances I outlined in the previous post. I can't help but notice, but so far CW has only ever said that they were not hacked. Are you saying that only a conclusive hack on your end would cause you to replenish an account? What about hacks on entities related to CW, or cyber attacks on customers?



I've never claimed that at all. The extra data was a nice gesture, but hardly enough to replace the account. And in the case of the loss being CW's fault, not enough compensation. I assume they understand that it's difficult to simply gush over gifts when I have no idea if I'm due greater compensation. It looks like I'll just have to let the R1k loss slide.

I provided CW with GlassWire screenshots of the only devices on my network capable of such usage. Combined usage was a drop in the ocean.

Glasswire will only pick up data per device running it.

You'll need an actual gateway with bandwidth monitoring if you want to really find the culprit.

I've had this fight with many customers in the satellite telecoms space (where data is supremo expensive) and it's ALWAYS been a client side issue.

 

[Bryn]

Bryn, I think that in all fairness, you should take this to PM / email directly with CW. Given what they've outlined about malicious actors who appear to use information gleaned via public forums and/or hacking, I'd prefer it if CW didn't disclose any more than they absolutely had to.

Personally, I'd be happy if you said to me "discussed with CW, happy/still not happy that I understand" without asking them or you to disclose exactly what they've done to investigate.

I definitely don't want them disclosing stuff in public. My assumption was that the conversation would go to PM if necessary.

I don't bear ill will towards CW. I sympathise with their side of things. I'm only responding to being confronted about mentioning the possibility of data loss not necessarily being my own fault.