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Official Crystal Web ADSL performance feedback thread Part 3...

Is that the flying pig ISP?

Good on them - they've never sent me that information.

Have you ever applied for fibre with them?

That's when they tell you all about it.

But CW is different as they simply want customer. Whether ADSL or otherwise in the same area.
 
I'm signing in today for the first time since DJ was banned.

I'm not exactly sure what makes XtremeTTH different from a FTTH rollout. Perhaps there's some possibility that it's related to Google's Gigabit Wi-Fi rollout that they've been trialling for a while, or perhaps that's the Phase 3 announcement waiting in the wings. I know Google's been experimenting with Wi-Fi on street lights and telephone poles to expand coverage rapidly, and the way this press release is worded, especially the 5kmsq requirement hints that this is that same technology.

Because, lets face it: trenching takes a long time to approve and actually do. And then there's testing on top of that. And you have to be in one of the big cities to benefit right now.

Getting something like this to happen in Jeffreys Bay might be difficult, but not impossible (I'd appreciate it if CW Management could comment on this thread how feasible an area like C-Place is). Having the requirement for subscribers to use CW accounts over DSL first instead of registering non-binding interest makes it more difficult because, like others in this thread have noted, unless someone is offering the chance to get fiber within the next few weeks, they're not interested because there's no guarantee that it'll become available.

Even I'm not naive about the possibility of Jeffreys Bay seeing a fiber rollout, although I'll definitely do my part to try make it happen. It would be easier to do with a guarantee in place of when installation would happen if the sign up criteria could be met, instead of the current method of meeting the signup quota, and ONLY THEN doing feasibility studies and identifying when, if ever, rolling out fiber to an area is possible.

If, however, you're able to roll out XTTH wherever there is a Telkom DSL coverage, with at least 40 signups, then that's as good a guarantee as any. The only thing I'd need then is an indication of how far along in the queue my area that I've championed is.

On the subject of this, though:

In addition, it means complete remote management and support of your devices on-site with auto-provisioning and the elimination of often insecure usernames and passwords that as we recently discovered the hard way, often not even you can control when multiple parties are involved in provisioning and management of internet and associated services.

This sounds like, to me, the same model as Comcast fiber, or US-based network installations where you get given a router that you have little control over, or no choice in using your own without going through hoops to get a customer service rep to allow it to authenticate with your details. So, where does the control lie? How much choice and control does the user have over the routers that connect to the network?

What this XTTH rollout sounds like is CW and others working together to roll out a network that's separate from Telkom. Who ultimately controls this new network that's now going to be competing against Telkom? Is it a consortium of ISPs? Is there a board for ISPs to sit on, with a CEO taking orders?

Furthermore, let's dig into a future problem - IPV6 rollouts. I know someone at CW has thought about this, so its worth discussing now. If I have devices that connect to my local LAN and go out through IPV6, do I have to provision them with my ISP's network? Would I have to do this for every IoT device that makes its way into my household? Now might be a good time to address future problems that may rear their heads in a year or two relating to IPV6 support.
 
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Which is different to me as an individual having to go out and sell Crystal Web's ADSL products to people I don't know. This isn't a matter of getting people to merely express their interest in fibre. I have to actually convince them to part with their money for ADSL until such time that the target of 40 homes is reached. They don't know how long this might take, or that the target will even be reached at all. Bearing in mind that ADSL is slower and more expensive than fibre, and Crystal Web isn't the cheapest of ISP's...

I understand that deploying fibre is expensive, but when you're calling this a "game changer" and mentioning a "certain global search engine" in teasers, you're creating hype you can't hope to meet.

Maybe this doesn't excite me because we're already earmarked for fibre, but still...if that weren't the case I think I'd have an easier time getting a few hundred people to express their interest in fibre than getting people to actually part with their money for an inferior product in the interim. It should be up to the ISP to convert expressions of interest into paying customers.

So where I live there is a facebook group, whatsapp community, and safety whatsapp groups, and numerous other email groups and so on. A single mail out saying this is what is on offer and here is what is required, is all that is necessary to perhaps get the ball rolling. It's often far easier than you think. In most cases you are not the only person in your area wanting lower prices and better performance. ;)
 
:D

In all fairness, CW has delivered on their promise of providing the best internet in SA (Vumatal woes aside) - so they have a decent track record in that regard.

Call me trusting but they haven't let down...:whistle:

And even the Vumatel woes haven't been the end of the world imho. And that's not even their fault - that's some ******** trying to score epeen with his fanbois by using the most inelegant brute force technique that exists.
 
So where I live there is a facebook group, whatsapp community, and safety whatsapp groups, and numerous other email groups and so on. A single mail out saying this is what is on offer and here is what is required, is all that is necessary to perhaps get the ball rolling. It's often far easier than you think. In most cases you are not the only person in your area wanting lower prices and better performance. ;)

Is one of them a HOKKIE group ???
 
well. This one is a hit and a miss as far as I'm concerned.



Very wild claim, without any mention as to what this magical "technology" is...



You're upgrading Telkom's copper, or laying your own, copper?!?!?? :confused:



Ok... When, where?



For copper, fiber, or the magical "extremetth" which you can't really talk about?


Not only is the announcement as confusing as can be, but essentially it says nothing except go and market / sell CW to as many in the area as possible. Whether that is DSL, FTTH, or "extremetth"... The email really, basically say nothing.

Hope the next would be better worded and much clearer on what exactly it is that CW wants to achieve.

EDIT: for 50+ guaranteed signups in a geographically dense area, I would also go and dig up the streets without thinking twice.

What the announcement says is, simply "we have a plan to roll out up to 100Mb/s speeds and can do so in record time, to areas others typically won't touch, with lower requirements than most, at lower pricing per Mb/s, and while we have our own deployment plans, you can get your area connected, and we lay out the requirements to do so in plain English."

To date people have asked "what are the exact requirements to get us connected?" And have been quite upset when no specifics are provided. We've provided the specifics and made a commitment to upgrade these feasible areas. So I cannot see how the average Joe could be confused by the requirements (40 people in 5 square kilometre radius) nor what they have to do (sign up for DSL services) nor what they get in return (free internet for life if they achieve customer champion status), nor what that entails (25 sign ups). As for the intellectual property of how we do this, that is naturally not for public disclosure. This is not a free open-source project. It is however open access.
 
They used words like "game changer" and "working with a certain global search engine's fibre team" in their teaser email. That created undue hype. Why allude to the likes of Google, who have billions of Dollars at their disposal and could easily fund massive fibre networks, if that has no bearing on what this announcement actually means to customers? They could have left that bit of info out and the rest of their announcement wouldn't have changed in meaning one bit. It seems a bit silly, no?

If you want the tech that others have deployed globally, while those companies have pulled out of Africa, then we are the right option.

This would be exciting if Crystal Web said that they will roll out fibre to an area as soon as 40 homes have expressed interest in fibre - perhaps even requiring them to pay their first month's subscription in advance once the target of 40 has been reached to ensure people don't bail at the last minute.

And that is absolutely something that we are considering, and is great feedback. Thank you.
 
we just got the most boring of the 5 first

I would let this one go last to make sure about the portal, monthly subs and data roll-over (if any) issues are addressed.

I for one am more interested in the other 4 announcements. The question still has not been answered if they will take place today.

This was a really disappointing announcement for ADSL users. I was hoping to see those price reductions you were talking about. I hope that email is still coming before 17:00

Well I guess the other announcements will not be today :cry:

They might come as one per week for the next four weeks:twisted:

They used words like "game changer" and "working with a certain global search engine's fibre team" in their teaser email. That created undue hype. Why allude to the likes of Google, who have billions of Dollars at their disposal and could easily fund massive fibre networks, if that has no bearing on what this announcement actually means to customers? They could have left that bit of info out and the rest of their announcement wouldn't have changed in meaning one bit. It seems a bit silly, no?

I'm afraid this isn't about to turn the industry on its head. Other ISP's already offer monetary compensation in the form of free internet for being a so-called fibre champion, so that's nothing new. While Crystal Web only require 40 homes to be on board to roll out fibre to an area, people seem to be ignoring the fact that there's a massive difference between getting people to express their interest in fibre and selling them ADSL with the (hopeful) end goal of getting fibre to your area if enough people sign up. This would be exciting if Crystal Web said that they will roll out fibre to an area as soon as 40 homes have expressed interest in fibre - perhaps even requiring them to pay their first month's subscription in advance once the target of 40 has been reached to ensure people don't bail at the last minute.

If I was guaranteed that my area/neighbourhood was getting FTTH or XTTH in the next eight to twelve weeks I would give it a go, but according to the Telkom coverage map only up to 10Mbps. Not even VDSL.

I would have send out this announcement at a later stage.

My 2 cents. Use it, don't use. I rest my case.
 
I'm signing in today for the first time since DJ was banned.

I'm not exactly sure what makes XtremeTTH different from a FTTH rollout. Perhaps there's some possibility that it's related to Google's Gigabit Wi-Fi rollout that they've been trialling for a while, or perhaps that's the Phase 3 announcement waiting in the wings. I know Google's been experimenting with Wi-Fi on street lights and telephone poles to expand coverage rapidly, and the way this press release is worded, especially the 5kmsq requirement hints that this is that same technology.

Because, lets face it: trenching takes a long time to approve and actually do. And then there's testing on top of that. And you have to be in one of the big cities to benefit right now.

While I can't disclose the exact methods of deployment and tech just yet, what we are bringing in is something that has enabled gigabit speeds to certain areas by certain companies. It follows very similarly to how Google are deploying their new gigabit services. What people care about it how fast, what's my latency, and what are the costs? We've detailed the costs, we've disclosed the speeds, and I can tell you that latencies far surpass DSL and in fact many PON based deployments, which phase 1 is not.

Getting something like this to happen in Jeffreys Bay might be difficult, but not impossible (I'd appreciate it if CW Management could comment on this thread how feasible an area like C-Place is). Having the requirement for subscribers to use CW accounts over DSL first instead of registering non-binding interest makes it more difficult because, like others in this thread have noted, unless someone is offering the chance to get fiber within the next few weeks, they're not interested because there's no guarantee that it'll become available.

J-Bay is a special place for CW, and we have certain management trying to get it deployed there. Because of the minimal sign up requirement it's not a tall order there, however the fibre backhaul poses a slight problem which we are working on, hence why Gauteng and Cape Town were announced today.

This sounds like, to me, the same model as Comcast fiber, or US-based network installations where you get given a router that you have little control over, or no choice in using your own without going through hoops to get a customer service rep to allow it to authenticate with your details.

Auth is over PPPoE using any ethernet WAN device. Your choice and you control it. Our monitoring tech is something completely different to what you're thinking of and is software in our cloud.

Furthermore, let's dig into a future problem - IPV6 rollouts. I know someone at CW has thought about this, so its worth discussing now. If I have devices that connect to my local LAN and go out through IPV6, do I have to provision them with my ISP's network? Would I have to do this for every IoT device that makes its way into my household? Now might be a good time to address future problems that may rear their heads in a year or two relating to IPV6 support.

We've had the ipv6 discussion and it's part of our roadmap. Unlikely to deploy natively on ipv6 straight away but will happen. It's more complex than simply deploying ipv6 over your network and be done with it.
 
As for the intellectual property of how we do this, that is naturally not for public disclosure. This is not a free open-source project. It is however open access.

I feel that this is the wrong attitude to take with this announcement. DSL is a known technology, as is WiMAX, LTE, FTTC/FTTH, and so on. XtremeTTH is none of those things. If I'm going to be a champion for you, I'd need to know what the network is and how it works for those candidate customers who ask these same questions. I know, more or less, how Vumatel provisions its services and offers open access to ISPs. I know how Internet Solutions does it for rAge Expo every year.

But I know nothing about the product you're promoting, and if I'm going to start campaigning for you in a week's time, or thereabouts, I can't punt something I personally don't understand myself.
 
I feel that this is the wrong attitude to take with this announcement. DSL is a known technology, as is WiMAX, LTE, FTTC/FTTH, and so on. XtremeTTH is none of those things. If I'm going to be a champion for you, I'd need to know what the network is and how it works for those candidate customers who ask these same questions. I know, more or less, how Vumatel provisions its services and offers open access to ISPs. I know how Internet Solutions does it for rAge Expo every year.

But I know nothing about the product you're promoting, and if I'm going to start campaigning for you in a week's time, or thereabouts, I can't punt something I personally don't understand myself.

The moment you end up trying to sell equipment you not only end up boring people to death but you end up on a hiding to nothing. We're not equipment vendors and we certainly don't expect our customer champions to be that either, but you are on the right track with your previous post in terms of types of tech being deployed and which companies are using it.
 
The moment you end up trying to sell equipment you not only end up boring people to death but you end up on a hiding to nothing. We're not equipment vendors and we certainly don't expect our customer champions to be that either, but you are on the right track with your previous post in terms of types of tech being deployed and which companies are using it.

So will the customer champions will get the relevant information to explain to potential customers as to how, what, where and when?
 
So will the customer champions will get the relevant information to explain to potential customers as to how, what, where and when?

Yes. You will be provided with the tools to make your life easy and to explain the rollout strategy.
 
While I can't disclose the exact methods of deployment and tech just yet, what we are bringing in is something that has enabled gigabit speeds to certain areas by certain companies. It follows very similarly to how Google are deploying their new gigabit services. What people care about it how fast, what's my latency, and what are the costs? We've detailed the costs, we've disclosed the speeds, and I can tell you that latencies far surpass DSL and in fact many PON based deployments, which phase 1 is not.


This alludes to the new product not being fibre? I really hope its not another spin "uncapped" wireless product like bitco
 
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