Crystal Web DSL performance feedback thread Part 4...

Guys, can you please post the areas you are in? CW are trying to identify where the problem is and what areas are affected, right now they know KZN is affected but not sure about JHB, CPT and other areas.
 
Anakha56 said:
Guys, can you please post the areas you are in? CW are trying to identify where the problem is and what areas are affected, right now they know KZN is affected but not sure about JHB, CPT and other areas.
Click to expand...

Durbanville, Cape Town.

I only have reduced speeds and increased ping. No packet loss. I see loss in speeds across all protocols. Steam, YouTube, direct downloads and NNTP. Everything.
 
In Gauteng, Pretoria. Not a big gamer but streaming and downloads seem to run full speed if it helps.
 
Anakha56 said:
@gloryboy you are experiencing some issues though or none at all?
Click to expand...

No issues at all at the moment, my general usage times are from 6 to 10 in the evening for streaming. Downloads run throughout the day Only posting to help identify the areas. Account is a 250 gig xtreme home capped on a 4 meg line.
 
Anakha56 said:
Guys, can you please post the areas you are in? CW are trying to identify where the problem is and what areas are affected, right now they know KZN is affected but not sure about JHB, CPT and other areas.
Click to expand...

I have had issues for about the last 10 weeks now with packet loss and crappy pings in games during peak time.
Free State, so northern IPC. 10Mb/s ADSL 150GB Xtreme Capped account.

I reported the problem months ago, and kept following up every two weeks, but they just always said they are still investigating. I gave up about 2 weeks ago.
 
Soulcode said:
I have had issues for about the last 10 weeks now with packet loss and crappy pings in games during peak time.
Free State, so northern IPC. 10Mb/s ADSL 150GB Xtreme Capped account.

I reported the problem months ago, and kept following up every two weeks, but they just always said they are still investigating. I gave up about 2 weeks ago.
Click to expand...

The issue is the exact same on Web Africa by the way, but it's gone on Afrihost. So it's definitely IS related.
 
Just discovered I can't even stream podcasts... :/

*edit*

Updated ticket with locations. Thank you.
 
Last edited:
Soulcode said:
The issue is the exact same on Web Africa by the way, but it's gone on Afrihost. So it's definitely IS related.
Click to expand...

Don't have a WA account to test, but I'll back up your statement that the issues don't exist on AH. So safe bet the problem is IS related.
 
Orihalcon said:
Don't have a WA account to test, but I'll back up your statement that the issues don't exist on AH. So safe bet the problem is IS related.
Click to expand...

Any idea if Axxess is also using IS? Since i am getting the same packet loss on Axxess.
 
Go to either speedtest.net or testmy.net and you will see what network you are connecting through on there. if it says Internet Solutions then you are also in the IS network.
 
Sigh, it's just getting better .......

CW

Ping: 122ms
Download: 0.43Mbps
Upload: 0.58Mbps

AH

Ping: 46ms
Download: 6.9Mbps
Upload: 0.85Mbps
 
there is a problem on the IS KZN network causing additional latency and slow speeds when connecting over IPC (ie dsl+telkom ftth). IS did send out a notification, they are attending to it.

also keep in mind, due to the seacom outage, international traffic sourced from KZN will be rerouted out via their CTN pop.
 
treebsd said:
there is a problem on the IS KZN network causing additional latency and slow speeds when connecting over IPC (ie dsl+telkom ftth). IS did send out a notification, they are attending to it.

also keep in mind, due to the seacom outage, international traffic sourced from KZN will be rerouted out via their CTN pop.
Click to expand...

Then why isn't CW communicating that with its customers? Also, when was that notification sent out? Because this looks like an ongoing problem for the last couple of weeks. Thank you for the update that IS knows about it now to get on CW and see what they are doing about it from their end.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X