Crystal Web DSL performance feedback thread Part 4...

[flenters]

also thinking about cancelling my service no support or communication from crystalweb on what the actual problem is or when it will be resolved.

 

[Sinbad]

Moving to Vox from june as well.

I would like to see how many cancelled Crystal web since the moment they swapped to EvoNet.

Evonet is not the problem, seriously.

 

[Detka]

Evonet is not the problem, seriously.

I am not sure where did i sat that evonet is the problem?
The problem is that they have **** customer service, **** service since april and they never ever call you back yet they charge you premium price. From perspective of the customer whether evonet is the problem or not is irrelevant. Problems started when they swapped.

 

[Sinbad]

I am not sure where did i sat that evonet is the problem?
The problem is that they have **** customer service, **** service since april and they never ever call you back yet they charge you premium price. From perspective of the customer whether evonet is the problem or not is irrelevant. Problems started when they swapped.

"Since the moment they swapped to evonet" clearly implies that you think the switch to evonet was the problem.

 

[Detka]

"Since the moment they swapped to evonet" clearly implies that you think the switch to evonet was the problem.

Sure man you win the argument. Well done. I love how you defend CW so much it is actually entertaining at this point. Why did you swap to Vox if CW clearly is perfect.

 

[Sinbad]

Sure man you win the argument. Well done. I love how you defend CW so much it is actually entertaining at this point. Why did you swap to Vox if CW clearly is perfect.

I didn't swap to vox.

I swapped to Cool Ideas. I never said CW was perfect, I said Evonet was not the problem.

 

[CataclysmZA]

Moving to Vox from june as well.

I would like to see how many cancelled Crystal web since the moment they swapped to EvoNet.

I keep seeing that Evonet isn't the problem, but the switch to it is the crucial factor.

CW didn't keep enough spare bandwidth on their IS connection in case something bad happened, and they had no alternative for clients while they were dealing with the DDoS issues.

 

[flenters]

bye bye crystalweb it wasnt fun

 

[Ho3n3r]

I keep seeing that Evonet isn't the problem, but the switch to it is the crucial factor.

CW didn't keep enough spare bandwidth on their IS connection in case something bad happened, and they had no alternative for clients while they were dealing with the DDoS issues.

Finding it hard to believe that Shaun Kaplan is still there, but I haven't seen any confirmation that he isn't there any more.

I was under the impression that BS like this wouldn't fly under him.

 

[Sinbad]

Finding it hard to believe that Shaun Kaplan is still there, but I haven't seen any confirmation that he isn't there any more.

I was under the impression that BS like this wouldn't fly under him.

He is still there and working flat out to get all this sorted out.

 

[nugpot]

Crystalweb live chat support is excellent. In fact, probably the best in the country for response time and helpfulness, but that is not enough when the best the poor techie can do is tell me that they hope I will have internet at some indeterminate time in the future - maybe even the next day.

I'm giving Cool Ideas a try. We'll see how that works. So far they have been extremely efficient and helpful, but I haven't needed anything complex, just a straight fibre data account.

 

[kripstoe]

Crystalweb live chat support is excellent. In fact, probably the best in the country for response time and helpfulness, but that is not enough when the best the poor techie can do is tell me that they hope I will have internet at some indeterminate time in the future - maybe even the next day.

I'm giving Cool Ideas a try. We'll see how that works. So far they have been extremely efficient and helpful, but I haven't needed anything complex, just a straight fibre data account.

"by die end of today all will be normal again" - CW, 2018/05/06

 

[Ho3n3r]

He is still there and working flat out to get all this sorted out.

So he's fine that his staff, on 2018-04-03, tells us it'll be sorted "in the next few days", and 5 weeks later the issue still persists? I don't believe that.

 

[Sinbad]

So he's fine that his staff, on 2018-04-03, tells us it'll be sorted "in the next few days", and 5 weeks later the issue still persists? I don't believe that.

Pretty sure he's not fine with that... But they only know what they know. How do you fight an evolving threat and give a timeline for absolute resolution?

 

[CataclysmZA]

How do you fight an evolving threat and give a timeline for absolute resolution?

Maybe by telling your customers, "Hey, we have this thing we're trying to fix. Here's what it's all about. Hang tight, we're working on it. We're also sorry about the issues, so we're discounting your next month's subs to try make up for it. Stay tuned to our social media for more."

The silence is worse than anything else they could have done. If one guy in their call centre is juggling 12 customers, I think they have some serious problems to address that they're actively ignoring.

EDIT: I mean, does anyone at CW realise how tone deaf this is?

 

[Icemanbrfc]

Maybe by telling your customers, "Hey, we have this thing we're trying to fix. Here's what it's all about. Hang tight, we're working on it. We're also sorry about the issues, so we're discounting your next month's subs to try make up for it. Stay tuned to our social media for more."

The silence is worse than anything else they could have done. If one guy in their call centre is juggling 12 customers, I think they have some serious problems to address that they're actively ignoring.

+1

 

[AfricanTech]

I'm fortunate that I can afford to hang on since I have a reliable alternative at no additional cost (I'm already paying for Vox and have a whack of unutilised rollover data.

CW seems to have been ok today though

 

[S.Claus]

Somebody mentioned they are trying to ddos the clients directly (guess it was my turn)

 

[Icemanbrfc]

Somebody mentioned they are trying to ddos the clients directly (guess it was my turn)


View attachment 519495

How does one check this?

 

[new_in_za2]

Aaaaaaaaand the packet loss is back.