Crystal Web DSL performance feedback thread Part 4...

[BravoVictor]

I did a post awhile back about the ping for gaming and still every night 7.30pm till about 10pm the ping goes crazy so again
its the ip 196.38.72.194 cdsl2-ctn-vl2473.ipc.ip.isnet.net that is the problem. Why don't they speak to ISNET and sort it out.
Even now at this time 135ms and its only the ip listed that is the problem.If this does not come right im outta hear.

 

[Sinbad]

I did a post awhile back about the ping for gaming and still every night 7.30pm till about 10pm the ping goes crazy so again
its the ip 196.38.72.194 cdsl2-ctn-vl2473.ipc.ip.isnet.net that is the problem. Why don't they speak to ISNET and sort it out.
Even now at this time 135ms and its only the ip listed that is the problem.If this does not come right im outta hear.

This sounds more like exchange congestion to me.

 

[Iwojima]

Their support staff is aware of multiple incidents being logged relating gaming pings. It's being worked on apparently.

So much for CW Management account posting here a bit more regularly.

How the mighty have fallen. From a company that had a stellar communications ethic - disclose any and all issues (good or bad) and keeping clients informed - to being completely shut off to pleas. A shame.

Just like they were aware of the downstream issues from 7pm-11pm but did nothing about it over the course of 2 months...

CW have gone the way Openweb went unfortunately. This is true from an account performance perspective and the piss poor communication. Hell, they didn't even respond to a last ditch attempt to address the issues before I cancelled and then acted surprised when I asked what the process was to cancel. This certainly sealed the deal for me.

How long does it typically take to process cancellation? Mine is still pending 3 days later...

 

[BravoVictor]

MMmm not sure of that being congestion they just upgraded the Bayview exchange and when i use a telkom account (Borrowed) we dont get the problem. Its the IPC routing i think but hey i vote with my wallet. I have been happy with CW 150gig but if this keeps happening i just cancel and go to telkom 100gig. O forgot this is from Somerset West.

 

[Orihalcon]

MMmm not sure of that being congestion they just upgraded the Bayview exchange and when i use a telkom account (Borrowed) we dont get the problem. Its the IPC routing i think but hey i vote with my wallet. I have been happy with CW 150gig but if this keeps happening i just cancel and go to telkom 100gig. O forgot this is from Somerset West.

If you switch to another ISP account and the issues disappear then it's not congestion.

 

[Hectic]

Very poor performance from CW during the evenings, especially.
Streaming is almost impossible.
Gaming is ****.
My cellphone connected to the WiFi, complains about unstable connections, especially when trying to play an online golf game.

An email forwarded from my wife's pc last night at 18:00 with a 1.7MB attachment arrived this morning at 09:50.

Appart from the poor speeds between 18:00 - 23:00, early mornings between 06:00 - 09:00 is rubbish for me as well.

I'm on a 4Mbps uncapped premium ADSL account. I'm close to PE, so routing through Cape Town.

 

[Orihalcon]

Right. Everything looking great again.



Will rerun this a bit later to see if things stay this way.

 

[Orihalcon]

Whats with that upload? Is it like that on other non-IS providers?

That's the server. Same on all accounts.

I tried to find one that allowed full download. There is a server in Lichtenstein that maxes my 50mbs upload, but is limited to 50 down as well.

Rather wanted to focus on ping and download speed.

 

[kohlhtor]

Again 1/2 line speed on crystal web full line speed on webafrica and all is

 

[Ho3n3r]

Just like they were aware of the downstream issues from 7pm-11pm but did nothing about it over the course of 2 months...

CW have gone the way Openweb went unfortunately. This is true from an account performance perspective and the piss poor communication. Hell, they didn't even respond to a last ditch attempt to address the issues before I cancelled and then acted surprised when I asked what the process was to cancel. This certainly sealed the deal for me.

How long does it typically take to process cancellation? Mine is still pending 3 days later...

Well I switched from 8 to 4 meg on 18 May, and 1 June came and I was billed for 8 meg again, had to sort it out manually from there. So, good luck with a cancellation.

Question is, where else is there to move? I saw severe issues on the Vox feedback thread as well lately, and they were like my backup ISP. Currently I feel that, even if CW have issues, they're still the best of a bad bunch.

 

[Ho3n3r]

Has Vox been performing poorly for you? It's been solid in the JHB region.

I've never been Vox. I meant backup, as in where I'll go next if I cancel with CW.

 

[Ho3n3r]

It's been good so far. Most of the people complaining are the vocal minority. Same with Crystal Web.

You're assuming I want to move ISP's, which I don't - just good to have a go-to ISP for when it goes south and the ISP seems unable/unwilling to sort **** out, know what I'm sayin'?

 

[Orihalcon]

Trouble free night with solid gaming pings.

Please stay this way...

 

[adsl2]

Trouble free night with solid gaming pings.

Please stay this way...

Wish I could say the same. Last night was the worst I had in a while to EU servers.

 

[kohlhtor]

And again 1/3 line speed crystal web webafrica full line speed

 

[wingnut771]

A mate of mine has Telkom fiber 10mb 100GB capped. They lost their login password and got issued a new one, but they couldn't remember router password, so I had no choice in pressing the reset button, but now no matter what I try I can't get it to connect.

I'm trying to setup a PPPOE account which didn't work then tried every combination in between, but no matter what ISP details I enter, it won't connect.

Does someone have the procedure for Hauwei Telkom Home Gateway router to setup after a factory reset. How do I get access to the other box with fiber connected via lan cable?

Please help.

 

[Iwojima]

It's been good so far. Most of the people complaining are the vocal minority. Same with Crystal Web.

Yes, a vocal minority with a tangible, proven set of issues that have been present for several months and which have been blatantly ignored by CW management. The percentage this makes up of the entire CW customer base is irrelevant.

 

[Mephisto_Helix]

Meh, morning filled with packet loss ...... wonder if it's even worth contacting support, will 9/10 be 'blamed' for the problem even when it exists solely with CW

 

[Sinbad]

My genuine advice to you is to cancel and move to another ISP.

You think the attacks are going to continue much longer? Last time they fizzled out after a while, and everything was awesome again.

 

[Icemanbrfc]

I'm such a heavy user, Not lol.

did 280 gigs for the month.. Of those, I still don't know what is free time and what is part of my 150GB cap.